• How to check Aviva Life Insurace status?

    Life Insurance
    • Premiums as low as Rs.17/day for sum assured of Rs.1 crore*
    • Claim up to Rs. 1,50,000 deduction under section 80C**
    • Choose between annual and monthly premium payment options

    Aviva Life is one of the up and coming players in the private life insurance industry. There are different types of life insurance products available in the company’s line up ranging from protection plans to investment plans. Based on your specific requirements, you may opt for term plans, savings plans, child plans, money-back plans, health plans, etc. The company provides various online services including a way for customers to keep track of their policy status. If you are a customer of Aviva Life looking for a way to check your policy status, you may consider using any of the following steps.

    Steps to be followed by registered users

    If you are already a registered user, the process is quite simple. You may simply visit the company website and enter your official details. Once these details are entered, you may log in to your account and check the status of your policy. The step-by-step instructions for this process are listed as follows:

    • Visit the official website of Aviva Life at https://www.avivaindia.com/
    • On the top right corner of the homepage, click on the ‘login’ button.
    • Select ‘customers’ in the dropdown menu.
    • On the resulting page, you may log in to your account using policy number, mobile number, client ID, email ID, etc.
    • Once you have logged in, you can view the status of your policy and keep yourself updated.

    Creating a new account

    This step is for new customers who have just purchased a policy with Aviva Life. If you are new customers, you must create an account on the customer portal and register your policy. You may register your policy using the following simple steps:

    • Visit the official website of Aviva Life at https://www.avivaindia.com/
    • On the top right corner of the homepage, click on the ‘login’ button.
    • Select ‘customers’ in the dropdown menu.
    • On the resulting page, click on ‘sign up’.
    • The registration window will open, and you will be asked to enter your personal details.
    • You can enter your policy number or client ID in the first space and then proceed to fill out the other details.
    • You must provide your email ID/mobile number, date of birth, new login ID, security code, etc.
    • When you click on submit, you will be able to create a new account for your policy.

    Through chatbot

    If you are finding it difficult to navigate the website, you may use the help of the chatbot available on the company website. On the bottom left corner of the page, you can find the chatbot ‘alisha’. Click on this button to open the chat window. Here, enter your name and click on ‘get started’. In the chat window, type in the query for which you need to know the answer. For instance, typing ‘policy status’ will provide you with different tasks you may wish to do. Following this, click on ‘manage policy’. You will be provided with the link where you can enter your policy details and know the status.

    Through Aviva Life Customer Service

    Aviva Life operates an efficient customer service to helps its customers. You may use this service to know the status of your policy. You can contact the company’s toll-free number 1800-103-7766 or write an email to customerservices@avivaindia.com. When you contact the customer service number, keep your policy details with you to provide them instantly. The customer service agent will search your policy details and provide a status of your policy instantly. When you write to the number, write your query clearly to help them understand it properly. For email queries, give the company at least a few hours to get back to you.

    Other methods of tracking your policy status

    If you are not able to use any of the above-mentioned ways for some reason, you may use the methods listed below to track the status of your Aviva Life Insurance policy:

    • You may send an SMS to the company at 56767 to know the status of your policy. Here, you have to initiate the service by sending the message ASK AVIVA.
    • If there are any complaints with regard to the response from the company, you may write to the company at complaints@avivaindia.com.
    • You may also visit the branch office of Aviva India directly and contact an officer at the branch. Aviva India has extensive presence throughout the country. Use this option only as a last resort if the other methods are completely inaccessible to you.


    Most people like to know the status of their life insurance policies to keep track of their finances. In the case of investment-oriented policies, you may use the above methods to track your fund value, renewal date, claim details, etc. The methods listed above provide you with easy access to keep track of your life insurance policies. You may use any of them to help with your proactive financial planning.

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