Bajaj Allianz Two Wheeler Insurance Customer Care

Bajaj Allianz General Insurance Company Limited is one of the most well-known insurance companies in India and offers a diverse range of insurance products to its customers. It is a joint venture between Bajaj Finserv Limited and Allianz SE. The company got its licence to operate in the year 2001 and has a paid up capital of Rs.110 crore.

Bajaj Allianz two-wheeler insurance customer care details

Bajaj Allianz boasts of having an extensive customer care service and is known to take good care of its customers. The insurer in order to provide top-notch service has provided its customers with multiple platforms through which a person can always use to reach the company’s representatives.

• Level 1: You can call on the toll-free number 1800-209-5858 or send an email to customercare@bajajallianz.co.in in case of any queries you want to clarify.

• Level 2: Customers can use the following platforms to connect with a customer care executive:

#TweetInsurance: You can not only purchase insurance but also get quotes, policy status, claim status, branch locations, and the location of the network hospitals by using Twitter. All you have to do is follow the insurance company @BajajAllianz and avail their services by sending a tweet or a Direct Message. You must not forget to mention their twitter handle if you are tweeting anything to them.

There are specific hashtags that you can use in order to get information. For example, if you want to know about your policy status, you will have to use the hashtag #policy in order to get relevant information about the same.

Online Grievances: You can visit the insurance company’s official website in order to get your grievances addressed. You will have to enter your policy number, mobile number, email ID, the name of the company, and the category to which your grievance is related. You can also add some comments regarding your complaint and click on the Save button.

Policy Tracker: You can check the status of your policy by using this facility. You will have to enter the type of insurance product you have availed, followed by a simple math question which you will have to answer for security purposes and click on Search button. The page will display all the information related to your policy. You can get a print out by clicking on the Print Policy tab or contact a customer care agent in case of any doubt regarding the information displayed by clicking on the Contact Us button.

Claim Status Inquiry: You can check the status of your claim using this facility. You will have to enter your policy number and claim number and click on the Check Status button.

Live Chat: You can get in touch with a customer care agent via Live Chat facility. You can also select one of the languages i.e. English and Hindi in order to converse with a customer care agent.

Locate Branch and health network hospitals: You can find out the address of the nearest Bajaj Allianz General Insurance Company Limited branch and the health network hospital.

• Level 3: In case you have any grievance which is yet to be addressed or if you are not satisfied with the solution, you can get in touch with the Grievance Redressal Officer by sending a mail to ggro@bajajallianz.co.in.

• Level 4: If you are still not satisfied with the response to your grievance, you can get in touch with the Head, Customer Experience, Mr. Hitesh Sindhwani by sending an email to head.customerservice@bajajallianz.co.in.

Bajaj Allianz General Insurance customer service telephone numbers

You can connect with a customer care agent by dialling the following phone numbers mentioned below:

BSNL: 1800-209-5858

TATA: 1800-22-5858

BHARTI: 1800-102-5858

OTHER: 020-30305858

In case of any sales related query, you can call on the number 1800-209-0144.

If you require any roadside assistance, you can call on the number 1800-103-5858. The line is open 24x7.

If you require any assistance regarding your travel claim, you may contact a customer care agent by calling on the number +91-124-6174720.

Bajaj Allianz General Insurance Company Limited corporate address

Bajaj Allianz General Insurance Company Ltd.,

Bajaj Allianz House, Airport Road, Yerawada,

Pune 411 006

Telephone Number: +91 020 66026666 (Standard STD rates apply)

Fax: +91 020 66026667

Addresses of some of the Bajaj Allianz General Insurance Company Limited branches