Bharti AXA Life Insurance is one of the most reputed insurance providers in India. Known to provide a plethora of insurance products, Bharti AXA is a joint venture between Bharti Enterprise and Paris based AXA Group. The venture which began in 2006, has Bharti Enterprise having a 51% stake while the rest taken by AXA Group. The insurance company takes a lot of pride in taking care of its customers and is always available to help whenever required. People who have availed life insurance or are planning to do so can always contact the insurer’s customer care service in case of a query.
Customers with doubts regarding their existing policies may contact the customer care centre by dialing the number 1800-102-4444 between 9:00 a.m. to 7:00 p.m. from Monday to Saturday.
Bharti AXA life insurance customers can also use the SMS facility in case of any information they want to avail. The person who wishes to use this facility must have his/her mobile number registered with the insurance company. He/she using this facility needs to type SERVICE and send it to 56677.
Bharti AXA life insurance customers can send an email to Service@bharti-axalife.com in case of any query that they want to clarify.
The insurance company also provides its customers with the option of calling them back in case of any doubt. The person will have to visit the ‘Contact Us’ section of the official website of the insurance company. They will have to provide certain details such as name, date of birth, city, email ID, etc. following which the customer will receive a call back from a customer care service executive.
The insurance company takes a lot of pride when it comes to addressing their customers’ grievances. Hence, there is a three-step mechanism which the person with a complaint can avail. The steps are given below:
Step 1 - The customer will need to click on the ‘Grievance Redressal’ link located below in the ‘Contact Us’ section on the official website of the insurance company. The first step allows the person to send in their complaint in various ways. One of them is by clicking on the ‘here’ hyperlink in the section which says ‘Lodge your complaint here’, where he/she will have to provide his/her details. He/she can also dial the toll-free number - 1800 102 4444 or email their complaints to email@example.com. They can also send a written complaint and post it to the insurance company’s registered office address which is given below:
Bharti AXA Life Insurance Company Limited,
Unit No. 1904, 19th Floor, Parinee Crescenzo,
‘G’ Block, Bandra Kurla Complex,
BKC Road, Near MCA Club, Bandra East,
Mumbai - 400051.
The customer can also visit the insurance company’s nearest branch and meet the grievance officer to register their complaint. He/she can also call the Grievance Redressal Officer on 022-4881 5678 to register their complaint.
Step 2 - If the customer is not satisfied or if the complaint is not yet looked into, he/she can then send an email to the Head of the Customer Service at firstname.lastname@example.org.
Step 3 - If there is still no response from the Head of the customer service or the solution provided does not satisfy the customer, he/she can then approach the Insurance Ombudsman Office to get his/her issue resolved.
Data Privacy Complaints – In case there is any complaint related to the processing of any sensitive information, the customer can approach the Grievance Officer at the address given below:
Data Privacy Officer,
Bharti AXA Life Insurance Company Ltd.,
Unit No. 1904, 19th Floor, Parinee Crescenzo, ‘G’ Block,
Bandra Kurla Complex, BKC Road, Near MCA Club, Bandra East,
Mumbai - 400051, Maharashtra
Mumbai- Goregaon – Bharti AXA Life Insurance Co.Ltd., 501, A-Wing, 5th Floor, Trade Star Building, Andheri- Kurla Road, Near Chakala/J.B. Metro Station Andheri (E) Mumbai - 400059
Bengaluru – Richmond Road – Bharti AXA Life Insurance Co.Ltd., No – 15, Upper Ground Floor, Corporate Court, Infantry Road, Behind Medinova Diagnostic Bengaluru - 560001, Karnataka.
Delhi – BAL- Bharti AXA Life Insurance Co.Ltd., Videocon Tower, 6th Floor, Block E- 1, Jhandewalan Extension. New Delhi - 110055
Chennai - Adyar - Bharti AXA Life Insurance Co.Ltd., No. 57, KABA PLAZA, 2nd Floor, LB Road, Adyar, Chennai - 600020
Kolkata – Garia - Bharti AXA Life Insurance Co. Ltd., MahamayaTala, Garia, Chittaranjan Bhaban. 455/1 1st Floor. Kolkata - 700084