• How to Check Bharti AXA Life Insurance Policy Status?

    Life Insurance
    • Premiums as low as Rs.17/day for sum assured of Rs.1 crore*
    • Claim up to Rs. 1,50,000 deduction under section 80C**
    • Choose between annual and monthly premium payment options

    Life insurance is one of the most essential investments you have to make in your lifetime. Most of the policyholders pay their premiums annually and plan their budget accordingly. By knowing their policy status, policyholders can stay up-to-date with their policy information and keep tab of their policy details. Insurance companies provide a lot of ways for customers to know the status of their life insurance covers. Bharti AXA Life Insurance is one of the renowned brands in India with a significant online presence.

    Customers of Bharti AXA Life can create a login account on the company’s official website and know the status of their policies easily with just a few clicks. However, the company also offers other ways for policyholders to know the statuses of their policies. Let’s check out the common ways in which customers of Bharti AXA can track their policy status.

    If you are a registered customer

    Existing customers of Bharti AXA can register the policy on the official website of the company and check the policy status whenever they want. If you are already a registered user, you can check your policy status through the following steps:

    • Visit the official website of Bharti AXA Life at https://www.bharti-axalife.com/
    • On the homepage, you can find the ‘login’ button on the floating menu on the right side of the page.
    • Click on the login button to open the customer portal.
    • On the resulting page, enter your user ID and password to sign in.
    • Once you have signed in, you can check the status of your registered life insurance policy.

    If you are a new customer

    If you have just bought a life insurance cover from Bharti AXA, you need to register your policy on the official website and create a login account first. The step-by-step instructions for registering your new policy are listed as follows:

    • Visit the official website of Bharti AXA Life at https://www.bharti-axalife.com/
    • On the homepage, you can find the ‘login’ button on the floating menu on the right side of the page.
    • Click on the login button to open the customer portal.
    • On the resulting page, click on ‘new user signup’ to create a new login account.
    • To register your policy, you must enter your policy number and date of birth to validate the account.
    • Once the policy is validated, you can create a new login account by providing your personal details.
    • Following this registration process, you can start using the account whenever you want to know the policy details and status.

    By calling the customer service centre

    You may also reach out to the company by calling its customer service department and enquiring about the policy status. When you are calling the customer service department, keep your policy information handy to provide them the details right away without wasting time. You can do this as follows:

    • Call the toll-free number 1800-102-4444 to contact the company from Monday to Saturday between 9:00 a.m. and 7:00 p.m. Once you provide the policy details to the customer service executive, you can know the status of your policy.
    • Alternatively, you may also request a call from the insurer by providing your details. On the homepage, click on ‘have us call you’ at the top of the page. This will open a new page where you can provide your personal details like name, date of birth, location, query type, email ID, phone number, etc. After collecting these details, the company will call you and respond to your specific query.

    Tracking your application status

    If you have just applied for a new policy cover, you may not be able to create a new account till the company issues an insurance policy in your name. In this situation, your best bet is to contact the customer service department and request an update on the application status. You will get a reference number when you apply for a new policy with the company. This number must be provided to the customer service executive to track the status of your application.

    Other methods of tracking policy status

    The status of your life insurance policy can also be tracked through other methods. You may use any of the following methods if you are not able to track with the help of the methods given above:

    • You can make use of the SMS service offered by the company to know your policy status. To access this service, type the message SERVICE and send it to the number 56677. You may proceed based on the further instructions provided by the service.
    • You may also write to the company at service@bharti-axalife.com. When you send an email, you need to mention your policy number and write your query in a very clear manner. You will be able to get a response from the customer service team within a reasonable time.
    • You may also visit the branch office of the insurer directly to get an update on the policy status. The list of branch offices of the company can be accessed from the ‘contact us’ section on the company’s official website. When you visit the branch office, have your policy details with you and provide the information when required.


    These options provided by Bharti AXA Life Insurance help customers stay up-to-date with their policy details and plan their finances accordingly. While paying the premium at the right time is one major concern, customers also have to think about their maturity calendar for investment-oriented schemes. By planning ahead, they can make the most out of their life insurance covers.

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