How to Check Aditya Birla Sun Life Insurance Policy Status?

• Premiums as low as Rs.17/day for sum assured of Rs.1 crore*
• Claim up to Rs. 1,50,000 deduction under section 80C**
• Choose between annual and monthly premium payment options

If you are a life insurance policyholder, it is very important to keep the policy up-to-date without fail. Most policyholders like to keep track of their policies once in a while and stay updated on their knowledge of the policy renewal date. With the advent of the Internet, keeping track of the policy status is just a few clicks away. All the top insurance companies in the market have a significant online presence, and this helps them reach out to a wide customer base throughout the country. Aditya Birla Sun Life Insurance is one such top company that allows easy tracking of policy status for its customers.

There are different ways to check out the status of a life insurance policy. Let’s find out the common methods used by policyholders to track the status of their policies.

If you are a registered customer

Customers who are already registered on the official website of Aditya Birla Sun Life can access their policy status using the following ways:

• Visit the official website of Aditya Birla Sun Life at https://lifeinsurance.adityabirlacapital.com/
• On the homepage, you can find the login button at the top right corner of the page.
• Once you click on the button, a new page will open for you to enter the login details.
• Enter your login credentials and find the details about your policy.
• The status of your policy can be accessed through your login account.

If you are not registered on the site

After you purchase a policy from Aditya Birla Sun Life, you can open a new account on the company’s official website and register your life insurance policy. Once the policy is registered, you can access it whenever you want and check its status. The step-by-step instructions for opening a new account are listed as follows:

• Visit the official website of Aditya Birla Sun Life at https://lifeinsurance.adityabirlacapital.com/
• On the homepage, you can find the login button at the top right corner of the page.
• Once you click on the button, a new page will open for you to enter the login details.
• On this page, click on ‘register’.
• On this page, enter your preferred username, password, policy number or application number, and date of birth.
• After registering your policy, you can access the account whenever you want.

Through interactive chatbot

The official website of the company has an interactive chatbot to help customers with their specific queries. This chatbot can be accessed using the following ways:

• On the homepage of the website, you can find the chatbot ‘Disha Helps’ on the bottom left corner of the page.
• Once you click on it, the chat window will open.
• You can type your specific message and get a response from the chatbot.
• If you wish you track your policy status, you can type that in as a query and enter your 9-digit policy number.
• Once you have entered these details, the chatbot will guide you in the right direction where you can find the necessary information about the policy.

Tracking application status

If you have applied for a new policy with Aditya Birla Sun Life, you can track the status of your application using the following ways:

• On the homepage of the website, you can find the ‘track your application’ button on the right side of the page.
• Once you click on it, a new page will open requesting your details.
• Enter your application number, date of birth, mobile number, and captcha to check the status of your policy.

Other methods of tracking policy status

If you are not able to use any of the above-mentioned methods for tracking your policy status, you may use the following methods to know the status of your policy:

• You can call the company’s customer service department and request them to provide an update on your policy status. When you call the customer service, it is better to keep the policy number ready with you. You may reach Aditya Birla Sun Life customer care at 1800 270 7000 (toll free). If you are calling from outside the country, you can contact the insurer at +91 22 66917777. Customer service executives are available between 9:00 a.m. and 9:00 p.m. on all seven days.
• The company’s customer service department can also be reached through email. You may reach out to them through the email ID - care.lifeinsurance@adityabirlacapital.com. When you are writing the email, you need to mention your policy number and ask your query in a clear and detailed manner. The customer service team will respond to your query within a reasonable time.
• You may also get the policy details by sending an SMS to the company. To know the status of your policy, you may send an SMS to the number 567679 with the message POLICYDETAILS. You may also use the SMS service for other details like policy fund value, premium allocation, NAV, etc.
• While this is no longer the most commonly used mode of status tracking, you may still visit the company’s branch office and seek an update on your policy status. You may locate the nearest branch office using the button labelled ‘locator’ available on the homepage. You may enter your state, city, and locality to find the nearest branch available. When you visit the branch office, make sure that you carry the policy details with you.

Conclusion

Knowing the status of a life insurance policy helps policyholders in many different ways. If the renewal date is near, they can plan their finances accordingly and allocate adequate funds for renewal premiums. If you are having an investment plan, you may use the policy status to know the maturity calendar of your cover and plan your investment goals accordingly. If you have multiple policies with Aditya Birla Sun Life, you may add all these covers within the same account and check the status of these accounts whenever you want.