• Aditya Birla Sun Life Insurance - Check Out Wide Range of Policies Online

    Life Insurance
    • Premiums as low as Rs.17/day for sum assured of Rs.1 crore*
    • Claim up to Rs. 1,50,000 deduction under section 80C**
    • Choose between annual and monthly premium payment options

    Established in the year 2000, Aditya Birla Sun Life Insurance Company Limited (ABSLI) is one of the most reputed private insurers operating in India. The company functions as a subsidiary of Aditya Birla Capital and continues to provide life insurance service to its customers. The company has a strong product line up that comprises term plans, endowment plans, money-back policies, retirement plans, child plans, etc. The company offers a mix of both online and offline plans for its customers. For offline plans, customers have to visit a branch office and consult with an officer before purchasing a policy. Let’s take a detailed look at various attributes of the company.

    Highlights of Aditya Birla Sun Life Insurance Updated on 20 Sep 2019

    Percentage of Grievances Solved 99.75%
    Claim Settlement Ratio 96.38%
    Group Death Claims 99.34%
    Percentage of Claims Rejected 0.15%
    Solvency Ratio 2.14 (for the quarter ended March 2018)

    Why Should you go for Aditya Birla Sun Life Insurance?

    Aditya Birla Sun Life Insurance Company Limited provides long-term savings and protection plans that include rural insurance, NRI solutions and group life insurance solutions. A plethora of financial products are distributed through 9 bancassurance partners, 425 branches, 6 distribution channels, more than 80,000 direct selling agents and over 150 corporate agents and brokers. The following are a few facts about the operations of the company and achievements of Aditya Birla Sun Life Insurance:

    • ABSLI received the Customer Experience Award 2018 for the Best Customer Centric Culture category conferred by KAMIKAZI. The awards pays tribute to organisations in inspiring role models that lead the way in the area of customer experience.
    • The company received four awards at the ET Now BFSI Awards. ABSLI Teams recognised by BFSI Awards 2018 organised by Economic Times Now to recognise the best performances of various Banking, Financial, and Insurance Services.
    • The company’s risk management team won the Best Risk Management Team 2017 in the insurance business conferred by the Legal Era Risk Award 2017.
    • The establishment has a multi-channel distribution system across the country that is reliable and trustworthy.
    • It is an ISO 22301 certified organization and it is one of the very few Indian organizations to possess a fully operational Business Continuity Plan.
    • It was awarded the Golden Peacock Global Award by the Golden Peacock Global Awards Secretariat in 2011.

    In addition to this, the company has also won many other awards and accolades for its excellence in the life insurance industry.

    Different types of policies provided by Aditya Birla Sun Life Insurance Company Limited

    Following are the different types of life insurance products offered by Aditya Birla Sun Life Insurance Company Limited:

    Protection Plans Savings with Protection Plans Child Future Plans Retirement Plans Health and Wellness Plans Wealth with Protection Plans
    ABSLI Protector Plus Plan ABSLI Vision MoneyBack Plus Plan ABSLI Vision Star Plan ABSLI Empower Pension Plan ABSLI Hospital Plus Plan ABSLI Wealth Max Plan
    ABSLI Future Guard Plan ABSLI Vision LifeIncome Plan ABSLI Immediate Annuity Plan ABSLI Cancer Shield Plan ABSLI Wealth Secure Plan
    ABSLI Protect@Ease ABSLI Vision Endowment Plan ABSLI Empower Pension-SP Plan ABSLI Wealth Assure Plan
    ABSLI Savings Plan ABSLI Fortune Elite Plan
    ABSLI Vision LifeSecure Plan ABSLI Wealth Aspire Plan
    ABSLI Income Assured Plan
    ABSLI Vision Regular Returns Plan
    ABSLI Vision Endowment Plus Plan
    ABSLI Guaranteed Future Plan
    ABSLI SecurePlus Plan

    Aditya Birla Sun Life Term plans

    A protection plan ensures that your dependents get widespread financial security and independence. Once you take this plan, you will not have to worry about debt troubles. Aditya Birla Sun Life Insurance offers a wide range of protection plans.

    Following are the Aditya Birla Sun Life Insurance protection plans:

    Plan Name Key features
    ABSLI Protector Plus Plan
    • On a minimum premium amount of Rs.3,024, the minimum sum assured is Rs.30 lakh.
    • This plan has no maturity benefit.
    • In this policy, the sum assured on death is higher of 10 times of the annualized premium for all ages, or sum assured as on the day of death, or 105% of all the premiums that have been paid as on the day of death.
    ABSLI Future Guard Plan
    • The policy term for this plan varies from 10, 15, 20, 25, and 30 years and is subjected to a max age on maturity of 75 years.
    • The minimum sum assured is Rs.5,00,000.
    • The premium for this plan will depend on your gender, age, policy term, the sum assured chosen by you, and the plan type.
    • This plan ensures death and maturity benefits.
    ABSLI Protect@Ease
    • This policy offers you two plan options to choose from keeping your financial protection needs in mind.
    • You get an inbuilt terminal illness benefit.
    • This plan provides you death benefit but no maturity benefit.
    • The minimum sum assured is Rs.30 lakh.

    Aditya Birla Sun Life Savings and Protection Plans

    :

    These plans offered by Aditya Birla Sun Life Insurance will let you save money and will ensure the financial protection of your family. Aditya Birla Sun Life Insurance offers a wide range of saving with protection plans.

    Following are the Aditya Birla Sun Life Insurance savings with protection plans:

    Plan Name Key features
    ABSLI Vision MoneyBack Plus Plan
    • This policy has survival, death, and maturity benefits.
    • You can enhance your coverage during the policy tenure by including riders for additional cost.
    • This plan offers tax benefits under Section 80C and Section 10(10D) of the Income Tax Act, 1961.
    ABSLI Vision LifeIncome Plan
    • This plan includes survival, maturity, and death benefits.
    • This plan offers tax benefits under Section 80C, 80D, and Section 10(10D) of the Income Tax Act, 1961.
    • You can get 5% of the sum assured plus a bonus every year after paying the premium in each term.
    ABSLI Vision Endowment Plan
    • You will be eligible for an accrued or a terminal bonus.
    • You get death as well as maturity benefits.
    • In case you stop paying your premiums once you have paid for at least three years, your policy will continue to exist on the basis of Reduced Paid-Up.
    • This policy will provide you tax benefits under Section 10 (10D) and Section 80(C) of the Income Tax Act, 1961.
    • You will be able to take a loan against your policy once it reaches a surrender value. The minimum amount that can be taken as loan is Rs.5,000. The maximum amount that you can take as loan is 85% of the surrender value.
    ABSLI Savings Plan
    • For the first five years, you will get guaranteed additions at the end of every year.
    • You get death as well as maturity benefits.
    • In case you stop paying your premiums once you have paid for at least three years, your policy will continue to exist on the basis of Reduced Paid-Up.
    • You will get auto cover continuation if you miss any premium after paying for three full years. You will receive complete death benefit for 2 years.
    ABSLI Vision LifeSecure Plan
    • This policy provides both, death and maturity benefits.
    • You can add riders to enhance your policy coverage during the tenure. A number of rider options will be available to you under this policy.
    • In case you stop paying your premiums once you have paid for at least three years, your policy will continue to exist on the basis of Reduced Paid-Up.
    ABSLI Income Assured Plan
    • This policy is suitable for you if you are looking for regular income, comprehensive protection, and secured savings.
    • You get an assured income benefit in the event of surviving till the end of the policy term.
    • You get death as well as maturity benefits.
    ABSLI Vision Regular Returns Plan
    • This policy makes you eligible for compounding bonuses and you might also get a terminal bonus.
    • You get survival, maturity, and death benefits.
    • This plan is a perfect combination of financial protection for the family, liquidity, and savings.
    ABSLI Vision Endowment Plus Plan
    • This policy provides you death and maturity benefits.
    • You can choose from a wide range of riders to enhance your policy.
    • This policy will provide you tax benefits under Section 10 (10D) and Section 80(C) of the Income Tax Act, 1961.
    ABSLI Guaranteed Future Plan
    • This policy lets you choose your premium, death benefit option, and policy term.
    • The premium maturity date percentage varies from 100% to 160%.
    ABSLI SecurePlus Plan
    • This policy lets you choose the premium you wish to pay every year.
    • You can choose your income benefits from two attractive options.
    • This policy includes accidental death benefit.

    Aditya Birla Children’s Future Solutions

    Aditya Birla Sun Life Insurance provides this unique child insurance plan that provides you a good life coverage, lets you earn guaranteed returns on your investment, and gives you the independence to manage your funds to get maximum returns.

    Following is the Aditya Birla Sun Life Insurance child future plan:

    Plan Name Key Features
    ABSLI Vision Star Plan
    • You get reversionary bonuses at the end of every financial year that is added to your policy on its anniversary.
    • You might also get a terminal bonus on surrender or maturity.
    • This policy includes death and maturity benefits.
    • You can take a loan against the policy once it reaches a surrender value. While the minimum loan amount is Rs.5,000, the maximum is 85% of the surrender value.

    Aditya Birla Retirement plans

    :

    Aditya Birla Sun Life Insurance Retirement Solutions offers an array of financial products to make your post-retirement life easy and tension-free. The plans that are offered not only help you in building a healthy fund that will see you through your post-retirement phase but they also bring a plethora of benefits with them for you to enjoy.

    Following are the Aditya Birla Sun Life Insurance retirement plans:

    Plan Name Key Features
    ABSLI Empower Pension Plan
    • You get additional units included in your policy.
    • You get vesting benefit that is either greater of your fund value or the guaranteed vesting benefit which is decided right at the beginning and varies according to the risk profile and the chosen vesting date.
    • You get surrender and death benefits.
    ABSLI Immediate Annuity Plan
    • This plan has monthly, quarterly, semi-annual, or annual payout options that can be used as per your financial needs.
    • You get instant guaranteed income after retirement.
    • You don’t need a medical test to get this policy.
    • You receive tax benefits under Section 80CCC.
    ABSLI Empower Pension-SP Plan
    • It is a non-participating, unit-linked plan.
    • You get vesting benefit that is either greater of your fund value or the guaranteed vesting benefit which is decided right at the beginning and varies according to the risk profile and the chosen vesting date.
    • You get death and surrender benefits.
    • You can use the Smart Option available with this plan. According to this option, your file will be created depending on your chosen date of vesting and risk profile.

    Aditya Birla Health and Wellness Aditya Birla Sun Life Insurance Health and Wellness Solutions help you in getting quality treatment without having to worry about gathering funds for the same. The plans under this feature provide coverage for hospitalization, major illnesses, and injuries.

    Following are the Aditya Birla Sun Life Insurance health and wellness plans:

    Plan Name Key Features
    ABSLI Hospital Plus Plan
    • You get fixed cash on hospitalization. This amount will be irrespective of the actual costs.
    • In case of hospitalization because of an accident, you get an additional benefit.
    • You can choose from four different benefit options according to your financial needs.
    • You can get family cover but that would be on limitless aggregate payments.
    • You can get tax benefits under Section 80D of the Income Tax Act of 1961.
    • No death or maturity benefits.
    ABSLI Cancer Shield Plan
    • This policy covers every stage of cancer including early and major stage.
    • You can choose between a level and an increasing cover.
    • You get an option to get a monthly income for 5 policy years after diagnosis of cancer in the major stage.
    • You get a premium waiver for 5 years after diagnosis of cancer in early stage.
    • You will receive tax benefits under Section 80D of the Income Tax Act of 1961.

    Aditya Birla Wealth with Protection Plans

    Aditya Birla Sun Life Insurance provides wealth with protection solutions through unit-linked insurance plans. These plans have been designed to suit your life goals and through ULIP policies, you can get supplement income even after getting a good life cover.

    Following are the Aditya Birla Sun Life Insurance Wealth with Protections plans:

    Plan Name Key Features
    ABSLI Wealth Max Plan
    • You can get the flexibility to add top-ups in case you have extra savings.
    • You can get the facility to withdraw partial amounts in case of any emergency.
    • You can get tax benefits under Section 10(10D) and Section 80C of the Income Tax Act 1961.
    ABSLI Wealth Secure Plan
    • You can pay premiums for a limited policy term and receive coverage for entire life.
    • You can get the flexibility to add top-ups in case you have extra savings.
    • You can get the facility to withdraw partial amounts in case of any emergency.
    • You can get tax benefits under Section 10(10D) and Section 80C of the Income Tax Act 1961.
    ABSLI Wealth Assure Plan
    • This is an investment-cum-insurance plan that provides financial security to your family members.
    • You can get the flexibility to add top-ups in case you have extra savings.
    • You can get the facility to withdraw partial amounts in case of any emergency.
    • You will receive tax benefits under Section 10(10D) and Section 80C of the Income Tax Act 1961.
    ABSLI Fortune Elite Plan
    • You can choose the policy term from 20, 25, 30, 35, and 40 years.
    • You can choose the premium paying term from 5, 10, 15, and 20 years.
    • You can choose from three options of investment that would be suitable to your financial needs.
    • You can get the flexibility to add top-ups in case you have extra savings.
    • You can get the facility to withdraw partial amounts in case of any emergency.
    • You can get tax benefits under Section 10(10D) and Section 80C of the Income Tax Act 1961.
    ABSLI Wealth Aspire Plan
    • You can choose your policy term, plan options, terms to pay premiums, and investment options.
    • You can get the flexibility to add top-ups in case you have extra savings.
    • You can get the facility to withdraw partial amounts in case of any financial emergency.
    • You get maturity, surrender, and death benefits.

    Aditya Birla Sun Life Riders

    Aditya Birla Sun Life Insurance offer comprehensive protection plans with amazing riders that you can include in the policy you choose. A rider is an extra feature that you can add to a conventional insurance policy to enhance it. Riders provide additional privileges to you once you pay an extra cost.

    How to make a claim with Aditya Birla Sun Life Insurance

    • To make a claim for death, permanent disability, or critical illness, you will have to give relevant documents and send it to the official address of the Claims Department of Aditya Birla Sun Life Insurance. You can find the claims intimation form under the Claim Forms section on the site or at any Aditya Birla Sun Life Insurance branch. Your life insurance advisor will also have the form.
    • The policyholder or the nominee can make the claim. In case the nominee is a minor, a person can be made the appointee and this person can intimate the claim. If the contractual parties suffer from any unforeseen incident, the claim can be made by the legal heir by submitting a proof of legal title.
    • In case of making a death claim, you will have to provide the original death certificate, policy documents, claimant’s documents, and photograph. To make a critical illness claim, you will need to give the photo of the insured and relevant medical records along with other documents like the proof of address and identity.
    • After the claim is made, you will have to fill some more documents in order to complete the claim process. A team of committed staff from ABSLI will be by your side throughout the claim process.
    • When the company has all your documents, they will evaluate your claim details. Once this is done, payments will be made for the claim depending on the evaluation. You will receive updates about your claim via SMS and in the form of a letter.
    • If you have any queries regarding the settlement, you can reach out to the Claims Department of Birla Sun Life Insurance for clarification. You can also call the toll free number 1-800-270-7000 for assistance.

    Claim Settlement Ratio of Aditya Birla Sun Life Insurance

    Aditya Birla Sun Life Insurance ranks among the top seven life insurance companies in the country. It also has an experience of over 15 years in the industry. When it comes to claim settlement, the company has one of the best figures in the industry and ensures a hassle-free settlement process. For the fiscal year 2016-17, its claim settlement ratio is as follows:

    No. of claims received No. of claims approved Claim settlement ratio
    5,443 5,292 96.38%

    Claim settlement ratio trend over the years:

    Year 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18
    Settlement Ratio 91% 83% 88% 95% 88% 95% 97%

    Documents required for buying Aditya Birla Sun Life Insurance

    The following are the documents required to make a non-early claim in case of a natural death:

    • Copy of the death certificate issued by the gram panchayat or the municipal authority.
    • Statement of the claimant along with KYC-ID Proof/ Proof of Relationship.
    • Original policy document or Indemnity bond (if the original policy document is missing).
    • A cancelled cheque along with NEFT details.

    The following are the documents required to make an early claim in case of a natural death:

    • Copy of the death certificate issued by the gram panchayat or the municipal authority.
    • Statement of the claimant along with KYC-ID Proof/ Proof of Relationship.
    • Original policy document or Indemnity bond (if the original policy document is missing).
    • A cancelled cheque along with NEFT details.
    • A certificate issued by the medical attendant.
    • Certificate of employment if the life insured is employed.

    The following are the documents required to make an early or non-early claim in case of an unnatural death:

    • Copy of the death certificate issued by the gram panchayat or the municipal authority.
    • Statement of the claimant along with KYC-ID Proof/ Proof of Relationship.
    • Original policy document or Indemnity bond (if the original policy document is missing).
    • A cancelled cheque along with NEFT details.
    • A copy of the first information report.
    • A copy of the post-mortem report.

    The following are the documents required to make an early/non-early claim in case of a waiver of premium death:

    • Copy of the death certificate issued by the gram panchayat or the municipal authority.
    • Statement of the claimant along with KYC-ID Proof/ Proof of Relationship.
    • Original policy document or Indemnity bond (if the original policy document is missing).
    • A cancelled cheque along with NEFT details.
    • Relinquishment deed to be written on a Rs.200 stamp paper and duly notarized.
    • Form of proposed policy holder.

    How to check your policy status

    The following are the ways in which you can find out the status of your policy status:

    • You can dial the toll free number 1-800-270-7000 to find out the status of your policy.
    • You can end a mail to care.lifeinsurance@adityabirlacapital.com.
    • You can visit the nearest branch of Aditya Birla Sun Life Insurance to find out the status of your claim.

    ABSLI Payment Online

    • You can make your premium payment using your credit card or bank account.
    • You have to provide your policy number and your date of birth in the space provided on the webpage and submit the information.
    • Electronic Clearing Services (ECS): This is an automated facility in which your premium amount will get deducted from your bank account after due notification.
    • Payment through credit card: You can pay your premium through any Visa or MasterCard credit card by visiting the website of Kotak Life Insurance.
    • Direct debit: You will need to fill a Direct Debit form provided by the bank and submit it at any of the banks that have this facility.
    • Online payment: You can pay online without any hassle by logging into the website of the Aditya Birla Sun Life Insurance.
    • Payment through debit card: You can pay through any Visa debit card.
    • Immediate Payment Service (IMPS) on your mobile phone: You will need to enroll for IMPS with your bank and then you should get your MPIN (the password for the mobile payment) and MMID (Mobile Money Identifier) from your bank. You can use these to make your premium payment online.

    ABSLI Premium Calculator

    Aditya Birla Sun Life Insurance provides an excellent online insurance premium calculator. You will have to first select the product category from ULIP plans, term plans, and traditional plans. Next, you will have to choose a specific product from the drop down list. Then, you will need to proceed to the next page.

    In the next page, you will have to submit some personal details. You will then need to give information regarding cover and term. Following this, you will have to give information related to allocation of the finances. Next, you will have to provide rider details. You will also have to select the mode through which you will pay your premium. When you are using the calculator, it is mandatory to fill some of these fields.

    Aditya Birla Sun Life Insurance FAQs

    1. What is a free look period? Does Aditya Birla Sun Life Insurance provide a free look period?

    2. Yes, Aditya Birla Sun Life Insurance offers a free look period. In fact, they were the first insurance company to introduce the idea of free look period that was later made mandatory by the IRDAI.

      Free look period is the time during which you can hold a particular insurance policy and then give it back if you want to. This period lasts for 15 days since the time you receive the policy. This period is applicable to all types of policies. You will get a refund of the premium that you would have paid. This amount will be ascertained after subtracting the medical expenses, stamp duty, and the proportionate risk premium.

    3. How can I avail the ECS facility? How many days does it take for ECS to get activated?

    4. Activation of ECS is just a one-time thing. You can fill up the auto debit form and get it verified and certified by the bank in which you have the account. Then you will have to send the mandate form to the nearest ABSLI branch along with an original cancelled cheque. For the first time, it will take 30 days for ECS to get activated. This service is free of charge.

    5. Under Aditya Birla Sun Life Insurance, what are payouts?

    6. Payouts is the facility that lets you to avail a loan against your policy, partial withdrawal from your coverage in case of emergency.

    7. How is the service tax charged under Aditya Birla Sun Life Insurance?

    8. For ULIP products, service tax is charged on all the charges that are levied on your policy. In case of traditional endowment, health, and term insurance products, service tax is charged on the total premium that you pay.

    9. What are the riders provided by Aditya Birla Sun Life Insurance?

    10. Aditya Birla Sun Life Insurance provides accidental death benefit, critical illness benefit, and permanent disability benefit.

    11. If I need to make a death claim that comes under a plan without cover, what documents will I need to submit?

    12. If the life insured dies who has a plan without cover, you will need to submit policy documents, claim intimation form, documents of life insured including address proof, photo, and ID proof, medical records, and passbook.

    13. What are the premium payment options available in Aditya Birla Sun Life Insurance?

    14. You can make the payment online through the website www.birlasunlife.com. You can go for ECS or debit card of your bank account to pay online by registering for direct debit or ECS. You can pay the premium at the nearest branch of Aditya Birla Sun Life Insurance by cash or cheque. You can authorize premium payments through Bill Junction or Bill Junction. Or, you can use NEFT to make your premium payments through your bank's website.

    15. How can I get a loan on my Aditya Birla Sun Life Insurance?

    16. Once your policy has reached surrender value, you can avail a loan against it. You will have to refer to your policy document to find out about the minimum and maximum loan amount that you can apply for. Aditya Birla Sun Life Insurance will charge an interest on the outstanding balance of the loan at a rate that is decided by them.

    17. Can I get a top-up premium under Aditya Birla Sun Life Insurance?

    18. Yes, certain policies under Aditya Birla Sun Life Insurance allow you to avail a top-up premium. However, you are not allowed to take top-ups during the final three years and five years of your policy term.

    19. Does Aditya Birla Sun Life Insurance offer plans for NRIs?

    20. Yes, Aditya Birla Sun Life Insurance offers plans for NRIs also. NRIs can get financial solutions through Vision LifeIncome Plan. This plan provides survival benefits and life coverage. Policyholders get survival benefits each year from the end of the term of paying the premium to the date of maturity. They can also get riders to enhance their policy.

    News About Life Insurance

    • Pankaj Razdan, Aditya Birla Sun Life Insurance resigns

      Pankaj Razdan, CEO of Aditya Birla Sun Life Insurance, has resigned. This is the first time in more than 10 years that a top-level executive has resigned from Aditya Birla Capital. Razdan was also the deputy CEO of Aditya Birla Capital. the group’s life insurance arm is a joint venture along with Sun Life from Canada. Kamlesh Rao who is the managing director of Kotak Securities’ retail division will take over the position vacated by Razdan.

      Razdan is said to be venturing out into making Indian movies. He has already produced a Marathi film and is co-producing a Hindi film at present. However, Razdan has denied any news that he is leaving the financial services. sector. He said that he loves the financial services industry and will continue to be a part of it. He also added that he is an angel investor who invests in new start-ups. That shouldn’t be construed as him leaving the financial services sector to start a new career.

      Although it has been rumoured that he suddenly quit the Aditya Birla Group due to differences with the management, Razdan has completely denied it. There has been no comment from Aditya Birla Capital’s spokesperson so far.

      The Kotak Group has wished Kamlesh Rao all the best for his future, leaving the group after being with them for close to 25 years.

      28 June 2019

    • Aditya Birla Capital’s net profit grow by 52%

      Aditya Birla Capital saw their net profit jump 52% for the fourth quarter thanks to strong performance from its life insurance business, asset management companies, and non-financial banking institutions.

      The company saw its profit grow to Rs.258 crore for the FY19 as compared to Rs.169 crore it made in the previous fiscal year.

      The top executives are confident that the lending book for the current financial year will most expectedly grow by 20-25% for the current financial year. The company saw its net interest margin grow by 33 basis point to 4.9%.

      7 May 2019

    • Aditya Birla Sun Life Insurance bets on oil marketing companies in 2019

      Aditya Birla Sun Life Insurance plans to bet more on oil marketing companies in 2019 due to pressure on crude oil prices and valuation in the sector is expected to be attractive ahead of the general elections next year.

      The oil prices have dropped more than 30% since October with concerns that supply will exceed demand. As the price of U.S inventories keeps on rising, the price fell below $60 a barrel.

      This has prompted the insurance companies to bet more on the oil marketing companies whose margins are expected to rise. Another reason why the insurer is also looking to bet more on these companies is due to the general elections that will take place in 2019. The current government led by Narendra Modi has allowed the oil marketing companies to maintain their margins during a time when the cost of crude oil is rising, by allowing them to pass the cost to the consumer. Narendra Modi is expected to reign in a second term and hence the trend is expected to continue.

      The insurance company is also looking to bet on power generating companies as well in the year 2019.

      29 November 2018

    • Aditya Birla launches AI-enable chatbot DISHA 2.0

      The life insurance branch of Aditya Birla Capital Limited, Aditya Birla Sun Life Insurance, launched an upgraded version of their chatbot that offers services to individuals 24/7. The intelligent AI-enabled platform understands the needs of customers and presents all relevant information to the customers. DISHA 2.0 works on a real-time basis and can resolve any query related to life insurance policy information, tax certificate, fund value, among others at any point in time. No human intervention is needed for this service and it can even generate policy quotes for the people. In addition, to make the customer service easy and convenient, the login process has been shortened by introducing the OTP-based verification login system. To access the services mentioned above, one has to visit the official website of Aditya Birla Sun Life Insurance and click on ‘DISHA Helps’ to enjoy hassle-free customer service.

      27 August 2018

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