Axis Bank FASTag program is launched to facilitate electronic toll collection under the National Toll Collection Project run by NPCI following the NHAI and IHMCL guidelines. The FASTag issued by Axis Bank is interoperable and enables cashless toll payments at more than 360 NHAI authorised toll plazas across National Highways.
It is a rechargeable device that employs Radio-Frequency Identification (RFID) technology to pay toll fees directly from the prepaid account linked to it. The tag will be attached to the windshield of your vehicle and whenever you drive through the toll plazas on National Highways, the RFID tag readers installed at the plaza will read the tag and electronically deduct the applicable toll fee.
The amount will get debited from your FASTag wallet within 3 business days from the day of the transaction at the toll plaza. Once the amount is debited, you will receive an SMS containing all details in your registered mobile number.
Process of applying offline
To get an Axis Bank FASTag, you need to get a tag account created. For this, visit any of the Point of Sale (POS) locations at Axis Bank Branches or toll plazas with the original and photocopies of your KYC documents. It is mandatory to drive your vehicle to the POS location, as the FASTag will be fastened to the windshield of your vehicle by a bank representative. You will have to pay a nominal joining fee and one-time security deposit against the tag. After purchase, you will have to regularly recharge/top up it as per your requirement.
Online application process
Here are the steps to apply for an Axis Bank FASTag online through the official portal of Axis Bank:
1. Joining and Reissuance Fee
|One-time Tag Joining Fee||Rs.100|
2. One-time Security Deposit
|Vehicle Class||Vehicle Type||Security Deposit||Minimum Balance to be maintained in Axis FASTag Wallet|
|4||Car/Jeep/Van/TATA Ace and similar mini Light Commercial Vehicle (LMV)||Rs.200||Rs.160|
|5||Light Commercial vehicle 2-axle/Mini Bus||Rs.300||Rs.250|
|7||Bus 2-axle/Truck 2-axle||Rs.400||Rs.350|
|12||Tractor/Tractor with trailer, Truck 4-axle, Truck 5-axle, and Truck 6-axle||Rs.500||Rs.550|
|15||Truck 7-axle and above||Rs.500||Rs.650|
|16||Earth Moving/Heavy Construction Machinery||Rs.500||Rs.550|
* Tax will be levied on all types of transactions.
*The security deposit will be refunded upon closure of your FASTag account.
3. Convenience fee: Nominal convenience fee will be charged for all online FASTag transactions.
ETAG recharge through Net Banking
*This facility is available only for Noida toll at present.
Quick top-up recharge
Wallet recharge through NEFT/RTGS
Cash recharge at authorised POS
The tag will work only when your vehicle passes through the ETC lanes defined for FASTag usage at designated toll plazas that are listed under the NETC program. Vehicles without a valid FASTag driving through the FASTag lane will be immediately charged double the applicable toll fee in cash. However, your vehicle affixed with FASTag can pass through any lane at toll plazas by making cash toll payment.
For reporting a delay in delivery of FASTag, contact the customer helpline number of Axis Bank at 1800 419 8585.
In case of any misconduct or misbehaviour done by the toll collection staff, you can file your complaint with the concerned Project Director at the specific toll plaza. You can also write an email to email@example.com stating the issue.
In the event of FASTag loss or theft, immediately call the customer care number to block the FASTag account. Next, place a request with the bank to issue a new tag. Once the new tag account is created, the balance in the old tag account will be transferred to the new account.
You can upgrade your FASTag Lite Account by opening a savings/current account with Axis Bank.
Link your FASTag Wallet to your existing Axis Bank savings or current account and set up auto-debit instructions. Whenever your balance runs low (usually Rs.1,000), funds will be auto-debited from the linked account and transferred to your FASTag wallet.
Any incorrect deduction from your FASTag account can be reported to the customer care center of Axis Bank. If your request is found to be genuine, the deduction will be reverted to your account.
Your vehicle will be stopped at the toll plaza and you will have to pay the toll fee in cash.
Your FASTag will work at all toll plazas listed under the NETC program. However, it is important to inform your bank about the change in your address and location.
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