• ICICI Bank FASTag Program

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    ICICI Bank FASTag program is based on the National Electronic Toll Collection (NETC) initiative started by NPCI under the guidelines of NHAI and IHMCL to facilitate effortless toll payments. The bank issues a small rectangular 10x5 cm tag under this program for automatic toll collection at the toll plazas. With this facility you can enjoy cashless payment at more than 407 toll plazas across the country.   

    What is ICICI Bank FASTag and how does it work? 

    It is a small rectangular 10x5 cm tag which allows automatic deduction of toll charges at toll plazas. The device is made of high-grade paper and contains chip and antenna inside its layers. It uses Radio-frequency Identification (RFID) technology for functioning and is directly linked to a prepaid account from which the toll amount is deducted.  

    With this tag affixed to your vehicle you can pass through a toll plaza without stopping and waiting in the queue to make cash payment. After the activation of the tag account, the tag is attached to the windscreen of the vehicle. When you drive through a toll plaza using the dedicated FASTag lanes, the tag readers read the information contained in the tag and deduct the applicable toll fee. 

    Features and benefits of ICICI Bank FASTag Program 

    • You needn't stop at the toll plazas to pay the applicable toll by cash when you have an active FASTag account. 
    • While travelling through the State Highways and National Highways you don’t have to carry cash for making toll payments. 
    • You can recharge your tag account online by means of ICICI Credit Card, Debit Card, NEFT, RTGS, UPI or Net Banking. 
    • The device is interoperable and thus you can use the same device at multiple toll stations that are integrated with the FASTag program. 
    • The bank will provide you a FASTag customer portal wherein you can access your account statement anytime by logging in. 
    • You can get 2.5% cashback when you transact through ICICI Bank FASTag on the National Highway plazas till 31 March 2020. 
    • You can opt for cashless toll payment on toll plazas at Outer Ring road.  
    • You can enjoy 50% off on toll charges for return journey within 24 hours if you pay through ICICI Bank FASTag. 
    • For every transaction performed on your FASTag account you will receive SMS alerts on your mobile number registered with the bank. 
    • For customers with updated KYC documents the FASTag Account recharge limit is Rs.1 lakh and for non-KYC customers, the recharge limit is only Rs.20,000. 

    How to apply for an ICICI Bank FASTag? 

    Online application process 

    You can apply for an ICICI Bank FASTag online only for car, jeep and light motor vehicle (LMV) class. Here are the steps: 

    • Go to the ICICI Bank FASTag web portal at https://www.icicibank.com/Personal-Banking/cards/prepaid/fastag/index.page# 
    • Click on ‘Apply Now’ on the home page. 
    • A form will appear on the screen which you need to fill up with your personal information. Select your ID proof from driving license, voter ID card, passport (first and last page), and PAN card, enter the ID proof no, and upload a copy of the ID proof on the portal. Click on 'Next'. 
    • Enter your address details and vehicle details in the next two steps. 
    • When done, cross check your particulars and click on ‘Confirm Application’. 

    Next, pay the applicable fees depending on the class of your vehicle. Upon successful verification of your documents you will be issued with an ICICI Bank FASTag. 

    Offline application process 

    To apply for an ICICI Bank FASTag offline, visit the POS locations of ICICI Bank at your nearest toll plaza with the following KYC documents: 

    • Registration Certificate (RC Book) of the vehicle 
    • Duly filled and signed application form for Axis Bank FASTag 
    • A valid driving license for address proof and ID proof  
    • Passport-size photograph of the vehicle owner/customer
    • KYC documents of the vehicle owner  
    • Individual customer: PAN Card, Aadhaar Card, Passport, Voter ID card, etc.
    • Corporate customer:
      • For a Proprietorship, proprietor’s address proof, PAN card, Shop Act, and other Firm proof are required.  
      • For a partnership/private limited/public limited company, corporate’s PAN card, signing authority's photo ID, names and addresses of directors and partners, and Registration Certificate/Partnership Deed/Certificate of Incorporation of the firm are required.

    Once you pay the applicable fees and charges, the bank will create a FASTag account by your name and issue a FASTag against it. After it gets activated, a bank representative will affix the tag on the windscreen of your vehicle. Thus, it is mandatory to take your vehicle along with to the POS. 

    Fees and charges of ICICI Bank FASTag program 

    1. Joining Fee 

    Rs.99.12 

    2. One-time Tag Deposit Amount 

    Tag Class  Vehicle Type  Tag Class  Tag Colour  Tag Deposit  Threshold Amount 
    Car / Jeep / Van  Violet  Rs.200  Rs.200 
    TATA Ace and similar mini Light Commercial Vehicle  Violet  Rs.200  Rs.100 
    Light Commercial Vehicle/Mini Bus  Orange  Rs.300  Rs.140 
    Bus 3 Axle  Yellow  Rs.400  Rs.300 
    Truck 3 Axle  Yellow  Rs.500  Rs.300 
    Bus 2 Axle/Truck 2 Axle  Green  Rs.400  Rs.300 
    12  Tractor/Tractor with trailer/Truck 4/5/6 Axle  12  Pink  Rs.500  Rs.300 
    15  Truck 7 Axle and above  15  Blue  Rs.500  Rs.300 
    16  Earth Moving/Heavy Construction Machinery  16  Black  Rs.500  Rs.300 

    3. Convenience Fee for Online Recharge 

    Payment Option  Applicable Amount 
    ICICI Bank CIB and RIB  Free 
    UPI  Free 
    Debit Card  0.2% to 0.85% of the transaction value 
    Credit Card  1.8% of transaction value 
    Internet Banking  1% to 1.65% of the transaction value 
    NEFT 
    • CUG wallet recharge: Free or NEFT/RTGS charged as levied by the source bank  
    • Tag wallet recharge: Rs.15 per transaction for Tag level recharge 
    Cheque  Free 

    *Convenience fee will be applicable only for online recharge. 

    Procedure to recharge your FASTag online 

    You can recharge your ICICI Bank FASTag account online via modes such as credit card, debit card. UPI, NEFT/RTGS, or Internet Banking.  

    Customer Care Details for ICICI Bank FASTag 

    • Toll-free customer helpline number: 1800-210-0104 
    • Chargeable number: 1860-267-0104

    FAQs 

    1. Whom should I report the delay in FASTag delivery? 
    2. To report the delay in FASTag delivery, call the customer care number of ICICI Bank. The executives will let you know about the status of your tag and take the required action.  

    3. Where can I use the ICICI Bank FASTag?
    4. You can use the FASTag at more than 400 toll plazas that are integrated with the NETC program. To use the FASTag you will have to pass through the designated FASTag lanes in the toll plazas. 

    5. Can I avail concessions if I am a local vehicle owner or frequent FASTag user?
    6. Yes, you can avail concessions if you live within 10 km of a toll plaza or if you are a frequent FASTag user. 

    7. What to do if the toll collection staff misbehaves with me? 
    8. In case the collection staff misbehaves with you, you can lodge a complaint with the Project Directors of the respective toll plaza. They will take required action. 

    9. How to block ICICI FASTag account in the event of loss or theft?  
    10. Contact the customer care number to block your FASTag account. Once you have created a new account, the balance in the old account will be transferred to the new one.

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