Paytm FASTag is an electronic device issued by Paytm under the NETC program run by NPCI as per the recommendations of NHAI and IHMCL. This toll tag enabled with RFID technology allows automatic deduction of toll charges at the toll plazas on National Highways. A vehicle affixed with a Paytm FASTag can pass through any toll collection booth without any stop for paying the toll fee in cash. It can be used at more than 450 toll plazas on National Highways across the country.
Paytm FASTag operates by employing Radio-Frequency Identification Technology (RFID). You can purchase it online through Paytm website or app by paying Rs.500. It will take 24 to 48 business hours for the FASTag to get activated after its issuance. It will be linked to your Paytm Payments Bank account and Paytm Wallet. After activation, the tag will be attached to your car’s windscreen.
As soon as you approach a toll collection booth on the National Highways, the RFID readers installed at the booth will scan the information available in the tag. Upon successful reading of the tag, the applicable toll amount will be automatically debited from your Paytm wallet. A transaction SMS will be sent to your registered mobile number once the amount gets auto-debited. Next, the boom barrier will automatically open and you can drive through the toll plaza without stopping for a while.
Since the Paytm FASTag will be linked to a prepaid account, you will have to submit your KYC documents as per the terms and conditions of the bank. Here are the documents to be submitted:
The fees and charges for the issuance of Paytm FASTag are fixed for different vehicle classes.
Besides, the issuance fee you will also need to pay a security deposit and a threshold amount additionally.
Here are the various vehicle classes and the prices for their tags:
1. Tag Issuance Fee
|Vehicle Class||Vehicle Type||Tag Price|
|4||Car/Jeep/Van/TATA Ace and similar mini Light Commercial Vehicle (LMV)||Rs.100|
|5||Light commercial vehicle 2-axle/Mini Bus||Rs.100|
|6||Bus 3-axle/ Truck 3-axle||Rs.100|
|7||Bus 2-axle/Truck 2-axle||Rs.100|
|12||Regular tractor/Tractor with trailer, Truck 4-axle, Truck 5-axle, and Truck 6-axle||Rs.100|
|15||Truck 7-axle and above||Rs.100|
|16||Earth Moving/Heavy Construction Machinery||Rs.100|
2. One-time Security Deposit: A one-time security amount of Rs.250 needs to be deposited at the time of FASTag purchase. The amount will be refunded at the time of closing your FASTag account.
3. Convenience Fee: Minimal convenience fee will be charged for all FASTag transactions conducted online.
*A threshold amount/minimum balance of Rs.150 needs to be maintained in your Paytm FASTag Wallet.
Note: The refundable security deposit and threshold amount may vary depending on the vehicle class.
The MRP of Paytm FASTag is Rs.500 (inclusive of all taxes). Here is the price break up for the tag as mentioned on the official website of Paytm:
You can apply for a Paytm FASTag online by filling up a simple application form. The steps are as follows:
You will also have to furnish the original vehicle registration copy for the purpose of tag issuance. After its issuance, the tag will get activated and ready for use within 24 to 48 business hours. Make sure to recharge your Paytm account/wallet minimum 30 minutes before driving through a toll plaza.
You can use the Paytm FASTag only at select toll plazas across National Highways that are listed under the NETC program. The tag will be functional only in the special lanes demarcated for FASTag users. Thus, to enjoy an automatic toll payment facility, you will have to drive your vehicle through these ETC lanes. However, by paying the toll fee in cash you can drive your vehicle with FASTag through any lane at toll plazas. If you don’t have a valid FASTag, avoid entering the FASTag lanes. If you enter by mistake you will be charged double the applicable toll fee in cash.
You can get in touch with the customer representatives of Paytm on this toll-free number to get your queries and concerns addressed. You may also write to them at the given email address.
No, it is not compulsory to buy FASTag for your vehicle. It is completely voluntary as of now. However, it is suggested that you should avail this service to facilitate the electronic toll collection initiative of the government.
In such cases, contact Paytm through its online portal by following the given steps:
Yes, you can. However, before usage make sure that the previous owner of your vehicle has deactivated the old FASTag assigned to it.
In order to deactivate your Paytm FASTag call the toll-free helpline of Paytm and raise a FASTtag closure request. Next, apply for a refund of the security deposit that you had paid at the time of tag issuance.
Yes, you can apply for a FASTag from Paytm if your vehicle is registered with a chassis number or vehicle identification number. In such an instance just call the customer care number of the company to get the chassis number updated with your vehicle registration number.
In case there is a delay in the delivery of your FASTag get in touch with the customer helpline number. You can also check the delivery timeline by entering your pin code in the tracker provided on the FASTag purchase page.
No, you can't. Since FASTag is not transferable, it is not possible to use the FASTag issued for one vehicle for another vehicle. You will have to apply for a separate FASTag for the other vehicle.
To report an incorrect deduction made from your FASTag account contact the company at their toll-free number. Choose option 2 in the IVR menu to file a complaint. The company will review your request and if the claim is genuine will refund the amount.
In case you are having this issue at multiple toll plazas, call the toll-free customer care number of Paytm and raise a request by selecting option 2 in the IVR menu.
Yes, you are eligible to get concession for local vehicles in this case. Purchase a Paytm FASTag to avail concession on toll charges at the specific plaza.
Immediately call the Paytm customer care number and ask them to close your FASTag. Then apply for a new FASTag with the company. You will be issued with a new FASTag with the same balance amount that was present in your account at the time of closing the lost FASTag.
Yes, FASTag is interoperable and it will work on all the FASTag-enabled toll plazas in the country. However, before you relocate inform the company about the same.
*The customer reviews/feedback/opinions expressed on this website are solely of their authors and do not reflect, in any way, the view of BankBazaar Insurance.
Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.