• Top Roadside Assistance Tips

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    A breakdown on your daily commute or on a long drive is definitely the most dreaded thought for vehicle owners. What’s worse is if you can’t get any assistance to solve the problem. To ensure you’re not stuck in such a predicament, car manufacturers as well as insurance companies offer roadside assistance if your car breaks down or if your car is badly damaged following an accident. Insurance companies also have roadside assistance add-on covers on offer as well. By having a roadside assistance cover, the expenses to cover either the on-road repair or towing of the vehicle will be covered by the add-on cover. Else, the vehicle owner will have to cover such expenses from his/her own pocket. Following a break down, vehicle owners can either contact the dealership showrooms that have the 24/7 roadside assistance facility or can contact their insurance company, as per their wish. That said, if your car has broken down, keep the following points in mind.

    Points to keep in mind when calling for roadside assistance

    Listed below are some tips to keep in mind when your car has broken down and you need to call for roadside assistance:

    • Your insurance policy has to be up to date

    If you are faced with a break down, then your insurance policy will be your saviour. But for you to save some money and ensure that the expenses are covered, your policy has to be up to date and all your premiums have to be paid. As already mentioned, car insurance policies come with the roadside assistance add-on cover, and if you have purchased this cover, then all the expenses will be taken care of by the insurance company.

    • Park your car to the side of the road

    Since you’re stuck with nowhere to go as your car has broken down, park your car at the side of the road and turn on either the hazard lights or the parking lights. This way you’ll be visible to the traffic on the road. If your car is broken down or damaged following an accident, do not try to move it and cause further damage. Wait for the roadside assistance team to arrive on the spot and have them move it. Trying to move your car could result in consequential damage, a factor that will result in your coverage being withdrawn - if it’s a situation you can claim insurance.

    • Do a little research before you set out

    If you’re planning for a long drive, then ensure you do a little research of the garages on the way and estimate how long it will take for the roadside assistance team to get to you if your car does break down. List down the garages on the way to your destination and the addresses and contact numbers. Just be prepared for the worst.

    • Make sure you know where the petrol bunks are

    If your car has stopped as a result of it running out gas, then it’s highly unlikely that a roadside assistance team will come to your aid. Gauge the mileage of your car and plan accordingly. Do not wait for the fuel indicator to reach the red area to start looking for a gas station.

    • Ask for help

    If your internet connection is not working and you are unable to locate the nearest garage, do not hesitate to ask passersby for help. They will help you locate the nearest garage.

    • Take frequent breaks

    If you’re going to be driving long distances, take regular breaks, especially if you’re the only driver. This will help you stay focused and if your car is old, it will give the engine a much-needed break, preventing it from overheating.

    • Always know the alternate routes

    If the road is closed as a result of maintenance or a landslide, etc., consider taking an alternate route. Having multiple routes to reach your destination is always the best option.

    If your car does break down or you meet with an accident leading to your car being damaged, it’s advisable to be patient if the damage is only caused to the car and there is no such bodily injury. Call the roadside assistance and wait for them to come and get the job done. If you’ve called for roadside assistance either from your insurer or of the car manufacturer, wait for them to come tow the car to an authorised garage. Having it fixed in a local garage will mean that you will have to cover the costs and the insurance company would reject any sort of claim for the expenses.

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