SBI FASTag program is a part of the National Electronic Toll Collection (NETC) project launched by NPCI under the guidance of NHAI and IHMCL for facilitating digital toll payments. Under this program, you can apply for an SBI FASTag to make cashless toll payments at toll plazas directly from your prepaid/savings account linked to it. This facility can be availed for car, jeep, and light motor vehicle (LMV) class. SBI FASTag is accepted at more than 346 toll plazas across National Highways.
SBI FASTag is a simple-to-use device which facilitates cashless payments of toll charge at the toll plaza. By using this tag, you can save your time and fuel spent in making cash payments at toll plazas while driving across National Highways. You can apply for this reloadable tag by paying a nominal joining fee of Rs.100 and a one-time security deposit fee ranging from Rs.150 to Rs.400 based on the vehicle type. The tag comes with a guarantee of 3 years.
SBI FASTag is a rectangular 10x5 cm tag made of high-grade paper which contains chip and antenna inside its layers. This device makes use of Radio Frequency Identification (RFID) Technology to automatically deduct toll charges at toll plazas from the prepaid account linked to it. Once the tag is activated, it will be affixed on the windscreen of your vehicle by a representative of the bank. Hence, while applying you must take your vehicle to the POS/Sale office location to get the tag installed.
Whenever your vehicle will pass through a toll station, the information from the tag will be read by the tag reader at the toll plaza and the applicable toll charge will get auto-debited from the linked account. The tag needs to be recharged regularly based on your requirement.
In order to use the SBI FASTag facility you will have to pay the following fees and charges:
1. Joining and Reissuance Fee
|Tag Joining Fee||Rs.100 across all categories (including all applicable charges)|
2. One-time Security Deposit Amount
|Vehicle Type||Vehicle Class||Security Deposit||Minimum Recharge to be done while activating the tag|
|Car/ Jeep/ Van/ TATA Ace and similar mini light commercial vehicle||4||200||100|
|Light commercial vehicle||5||300||140|
|3 axle commercial vehicle||6||400||300|
|4 to 6 axle||12||400||300|
|7 or more axle||15||400||300|
|Heavy construction machinery (HCM)/Earth moving equipment (EME)||16||400||300|
*The security deposit will be refunded at the time of cancellation the RFID tag account.
*All type of transactions and top ups will be levied with applicable taxes.
3. Convenience Fee: You will be charged with a minimal convenience fee for all kind of transactions.
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In order to get an SBI FASTag you need to open a FASTag account with the State Bank of India. To get your tag account created you can either personally visit an SBI POS/agent/sales office location or can request for a tag online through the FASTag portal of SBI. The process is easy, and you can complete it in a few simple steps.
Online application process
Offline application process
An SBI FASTag account can be opened in two categories which are as follows:
The State Bank of India has a dedicated customer care number for the FASTag users. For any queries or complaints regarding your SBI tag, contact SBI on the helpline number 1800-11-0018.
If you have any FASTag related complaints, register them with the bank by sending an email to firstname.lastname@example.org and CC to email@example.com.
1. What to do if the reading quality of my FASTag has deteriorated?
If the reading quality of your tag has deteriorated due to wear and tear or the tag is tampered with, you should request for a new tag from SBI at an additional cost. However, before applying for a new tag you will have to surrender the existing one.
2. How to apply for a monthly pass?
Visit the respective POS location of the nearest SBI branch or toll plaza and apply for a monthly pass. The monthly pass will be activated for your FASTag account only for a specific toll plaza.
3. How to avail concession for local vehicles within 10 km of a toll plaza?
If you live within 10 km of a toll plaza, purchase a FASTag from the State Bank of India and submit your address proof at the POS location of a bank branch/toll plaza to avail concession for local vehicles.
4. Do the toll fees vary for different types of vehicles?
Yes, the toll rates are different for different categories of vehicles depending on their size, type of use (personal/commercial), the load that they carry, and damage done to the road.
5. How to surrender/cancel my SBI FASTag?
You need to submit a written request for cancellation/surrender/closure of the tag along with the existing Tag. If the existing tag is damaged due to wear or tear you must surrender the damaged tag before placing a new request. You will be issued with a new tag at an additional fee.
In the event of death of the tag owner, the legal heirs may claim for a refund of the tag account balance with relevant supporting documents.
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