Care Health Insurance Customer Care

• Premiums as low as Rs12/day for coverage of Rs.4 Lakhs*
• 10,000+ hospitals for cashless treatment
• Claim up to Rs. 55,000 deduction under section 80D**

Care Health Insurance is a relatively new health insurance company that was set up in the year 2012. It has seen rapid progress ever since and currently has 61 branch offices across the country. The company offers travel insurance, comprehensive insurance, group insurance, personal accident insurance, etc. for the benefit of the people. The vision of the company is to become the most preferred health insurance company that is caring, reachable, cost-effective, and innovative.

How to reach Care Health Insurance Customer Care

Individuals who wish to contact the customer care department of Care Health Insurance can use the toll-free number, send an email, request a call back through the official website, send a message through the website, or use the virtual assistant available on the website.

The correspondence address of the company is given below:

Care Health Insurance Company Limited

Vipul Tech Square, Tower C, 3rd Floor,

Sector-43, Gold Course Road, Gurgaon – 122 009.

Care Health Insurance Customer Care Toll-free Number

Persons who have any query with respect to the health insurance policies can contact the customer care executives on the following numbers:

1. 1860-500-4488
2. 1800-200-4488
3. 1800-3010-8330 (Travel-related)

Services offered by Care Health Insurance Customer Support

Here are a few of the services the customer support department of the company provides:

• Track the status of the policy.
• Find out the premium due date.
• Find out when the policy needs to be renewed.
• Track the claim raised.
• Intimate a claim.
• Explain the claim process.
• Help find the nearest branch.
• Find a network hospital.
• Find out the clinical protocol.
• Port from or port to Care.

Care Health Insurance Branch Location in Major Cities of India

The branch locations of the insurer are scattered throughout the country. Here is a list of the major cities in which Care Health Insurance branches can be found.

• Pune
• Mumbai
• Gurgaon
• Ahmedabad
• Chennai
• New Delhi
• Kolkata
• Lucknow
• Bengaluru
• Dehradun
• Indore
• Kochi
• Pondicherry
• Guwahati

How to File a complaint with Care Health Insurance

The company has a 4-level grievance redressal system.

Level 1:

The individual may utilise any of the following modes to register a complaint:

• Use the toll-free numbers customer care numbers.
• Send an email to customerfirst@Carehealthinsurance.com
• Write a letter to the correspondence address.
• Visit the nearest branch.

Level 2:

If the individual is not happy with the solution given, he/she may send an email to the manager through the website.

Level 3:

If the issue is still not resolved, he/she can send an email to the head of customer service through the website.

Level 4:

If the solution provided does not meet the expectation of the individual, he/she can get in touch with the Insurance Ombudsman.