DHFL Pramerica Life Insurance Customer Care

DHFL Pramerica is considered to be one of the fastest growing insurance companies in India and is known to provide various types of insurance products which range from basic insurance plans to retirement planning schemes to wealth creation. The insurer boasts of having 117 branches in India and serves close to 22 million customers.

DHFL Pramerica Life Insurance toll-free numbers

An existing or a new customer of DHFL Pramerica Life Insurance can get in touch with a customer care agent by calling on the number 1800 - 102 - 7070 between 9:00 a.m. and 9:00 p.m. from Monday to Saturday.

A customer can also give a missed call to the number 1800 - 102 - 7986 between 9:00 a.m. and 9:00 p.m. from Monday to Saturday. A customer care service agent will call the person back and resolve his/her issues.

DHFL Pramerica Life Insurance email facility

A customer of DHFL Pramerica Life Insurance can email his/her queries/complaints to contactus@dhflpramerica.com.

DHFL Pramerica Life Insurance ‘Write to us’ facility

A person can avail this facility by visiting the ‘contact us’ section of the insurance company’s official website. He/she will have to click on ‘Write to us’, and provide his/her details such as his/her name, if the person is an existing customer of the insurance company or not, email ID, phone number, and the reason to contact the insurer. A dialog box called ‘Remarks’ is also provided, where the person can write his/her query. After entering all the details, he/she will need to click on the Submit button.

DHFL Pramerica Life Insurance ‘Call Me’ facility

A person can avail this facility which is available in the ‘Contact Us’ section on the official website of the insurance company. He/she will have to enter his/her details such as name, email ID, phone number, the reason for contact, whether he is an existing customer or not, and his/her preferred language. A dialog box called ‘Remark’ is provided where the person can type his/her query/complaint. The person can also decide when he/she would like a customer care agent to call him/her back. He/she can click on the ‘Call Now’ option to receive a call instantly or click on the ‘Call Later’ option where he/she will have to provide the timings when he/she will available to talk to an agent. After entering all the relevant details, the person will need to click on the Submit button.

DHFL Pramerica Life Insurance SMS facility

A customer of DHFL Pramerica Life Insurance can avail this facility to receive important updates and information related to his/her policy. He/she will have to register his/her mobile number by calling the customer service helpline at 1800 - 102 - 7070 or send an SMS to the helpline number.

The customer can use keywords in order to receive relevant information regarding his/her policy. The SMS has to be sent in a specific format only to 5607070.

The list of keywords and the format, the SMS is to be sent is given below:

Service	SMS Format
Registration of the mobile number	MOBILE <9 digit policy number> <DOB in DDMMYYYY format>
Registration of the Email ID	EMAIL <9 digit policy number> <email ID>
Information regarding the policy	POLINFO <9 digit policy number>
Fund Value	FUNDVAL <9 digit policy number>
Unit Statement	UNITST <9 digit policy number>
Certificate of Premium	PRMCERT <9 digit policy number>

For example, if the customer wants to know his/her fund value, he/she needs to type FUNDVAL 123456789 and send the SMS to 5607070.

DHFL Pramerica Life Insurance registered address

DHFL Pramerica Life Insurance Company Ltd.,

4th Floor, Building No. 9 B,

Cyber City, DLF City Phase III,

Gurgaon - 122002

Addresses of some of the branches of DHFL Pramerica Life Insurance

Mumbai

Unit Nos. 401 to 407, 4th Floor,

Sterling Center, Andheri Kurla Road, Chakala,

Andheri East, Mumbai - 400069

Phone Number: 022 - 49663737

Bengaluru

Ground Floor, KAUSTUBHA building,

Municipal No: 739/21/1 (CITB No: 739), PID No: 60-104-21/1,

Tenth Main Road, Fourth Block, Ward No: 60,

Jayanagar, Bangalore - 560011

Phone Number: 080 - 46177000

Delhi

Office No. 303 303A, Third Floor,

Arunachal Building, 19,

Barakhamba Road, New Delhi -110001

Phone Number: 011 - 43105380

Chennai

Second Floor, Rashmi Towers,

1, Valluvarkottam High Road,

Nungambakkam (Opp Harrison Hotel), Chennai - 600034

Phone Number: 9042001643

Kolkata

Krishna building, Plot no. 697,

Anandapur, opp. Manovikas Kendra,

Near Ruby Hospital, Kolkata, West Bengal - 700107.

Phone Number: 033 - 44057000