Edelweiss Tokio Life Insurance Customer Care

• Reduce taxable income by up to Rs. 1,50,000 deduction under section 80C**
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• Do more with plans that offer pure protection, retirement planning and investment options

Edelweiss Tokio Life Insurance is a partnership between Edelweiss Financial Services Ltd. and Tokio Marine Holdings Ltd. and was established in the year 2011. Since then, the company has scaled great heights and gone on to win various accolades and awards. It provides a wide range of insurance products to its customers and also boasts of an extensive customer care service as well.

Edelweiss Tokio Life Insurance toll-free numbers

• An existing or a new customer of Edelweiss Tokio Life Insurance may contact a customer care service executive in case of any query by calling on 1800 - 212 - 1212 which is available 24x7 from Monday to Sunday.

• If the customer wishes to find information or has queries related to the insurance company’s new products, he/she can give a missed call on 022 - 6611 - 6040.

Edelweiss Tokio Life Insurance ‘request a call back’ facility

A customer can avail this facility by visiting the insurer’s official website. He/she can locate an ‘ask us’ icon located on the bottom right of the page, clicking on which there will be six icons, in which one of the icons will be ‘request a call back’ option. On clicking the icon, the person will have to provide his/her name and mobile number and click on the Submit button. A customer care agent will get in touch with the person by contacting him/her on the mobile number provided.

Edelweiss Tokio Life Insurance chat facility

In the ‘ask us’ section, one of the icons is the chat icon, clicking on which, a dialogue box will open. The person can then type his/her query and hit enter. A customer care agent will start chatting with the person and will help in resolving the issue.

Edelweiss Tokio Life Insurance contact us facility

On clicking the ‘contact us’ option, there will be two options provided to the customer, which are branch locator and enquire with us.

• Enquire with us: On clicking on this tab, a form page will open, where the customer will have to enter his/her name, email ID, mobile number, the category in which the query is related to. A message box is also provided, which allows the person to type in his/her query in detail. Once all the relevant information is provided, the customer can click on the Submit button.
• Branch locator: This option helps the customer in finding the address of various branches of Edelweiss Tokio Life Insurance Company. The customer can also get the address and other details messaged via SMS by providing his/her mobile number.

Edelweiss Tokio Life Insurance share your problem facility

One of the six icons that a customer will come across is the ‘share your problem’ icon, clicking on which, he/she will be provided with two options, which are:

• Write to us: On clicking this option, a form page will open, where the person will have to provide important details such as his/her name, phone number, email ID, and the type of complaint. A description box will also be provided in which the customer can write the query/complaints in detail. Once, all these details are provided, the person can click on the Submit button.
• Check status: The customer can check the status of his/her complaint by clicking on this option. He/she will have to provide a complaint reference ID which he/she would have received after submitting his/her complaint/query in the ‘write to us’ section. The person will have to click on submit now button, following which he/she can know the status of his/her query.

Edelweiss Tokio Life Insurance grievance redressal mechanism

The insurance company has set up a grievance redressal mechanism which aims to resolve any issues faced by its customers. A three-step mechanism is there to help the person about which all the information are given below:

Step 1: The customer can call the toll-free number 1- 800- 2121- 212 which is open 24x7 from Monday to Sunday. He/she can also send an email to complaints@edelweisstokio.in or care@edelweisstokio.in. The customer can also write his/her complaint and post it to the given address below:

Customer Care, Edelweiss Tokio Life Insurance Company Limited,

3rd & 4th Floor, Tower 3, Wing ‘B’,

Kohinoor City Mall, Kohinoor City, Kirol Road,

Kurla (W), Mumbai - 400070

Step 2: If the customer does not get any response within 2 weeks of the date of the complaint or is not satisfied with the solution, he/she can contact the Grievance Redressal officer by calling on the number +91 22-71013322 anytime between 10:00 a.m. and 7:00 p.m. from Monday to Friday (except national holidays), or send an email to GRO@edelweisstokio.in or write a mail and post it to the address given below:

Grievance Redressal Officer, Edelweiss Tokio Life Insurance Company Limited,

3rd & 4th Floor, Tower 3, Wing ‘B’,

Kohinoor City Mall, Kohinoor City, Kirol Road,

Kurla (W), Mumbai - 400070

Step 3: If the customer is not satisfied with the solution provided, he/she can get in touch with the Chief Grievance Redressal Officer by sending an email to cgro@edelweisstokio.in or send a mail via post to the address given below:

Chief Grievance Redressal Officer

Edelweiss Tokio Life Insurance Company Limited

3rd & 4th Floor, Tower 3, Wing ‘B’, Kohinoor City Mall,

Kohinoor City, Kirol Road, Kurla (W)

Mumbai - 400070

If the customer still hasn’t received a satisfactory response from the Chief Grievance Redressal Officer, he/she can then get in touch with the Grievance Cell of the Insurance Regulatory and Development Authority of India (IRDAI) and contact an Insurance Ombudsman Officer.