• Future Generali Car Insurance Customer Care

    Car Insurance
    • Protect yourself with third party or comprehensive cover
    • Use bumper to bumper policies to reduce your liability
    • Enjoy facilities like zero depreciation and roadside assistance covers

    Future Generali India Insurance is a joint enterprise between the Generali Group and the Future Group. The firm commenced its operations in India in September 2007. The firm provides insurance solutions for retail, personal, rural and commercial purposes. The firm has over

    6,000 insurance advisors and Future Generali Direct channels across India providing quality insurance to all. It has a large corporate clientele of over 2000 and has more than 125 branch offices across the country.

    Future Generali Car Insurance Coverage

    Future Generali car insurance plans offer the following coverages:

    • Car Damage Cover
    • This covers the damages to your vehicle regardless of whose fault the mishap was and the area where the mishap took place.

    • Personal Accident Cover
    • A cover of Rs.1 Lakh is available for individual car owners and to a maximum of Rs.2 Lakhs in case you opt for the Personal Accident Cover for named/unnamed passenger.

    • Third-party Liability Cover
    • Any third-party liabilities that you may incur as a result of the mishap is covered under this.

    • Additional Legal Liabilities
    • The following are covered under this:

      • Any person employed by the owner to operate the car.
      • Any Person other than the employed driver driving the car.
      • Other passengers present in the car.

    Future Generali Customer Support

    You can visit the Future Generali website to avail their online Customer Service. The online customer service page has the following sections:

    • Forms & Downloads
      • Policy wordings:
        • Future Secure Motor insurance (Liability only)
        • Future Secure Motor insurance (Commercial Vehicle)
        • Future Secure Motor insurance (Two-wheeler)
        • Future Secure Motor Insurance (Private Car)
        • Future Secure Motor insurance Add-on (Private Car)
      • Claim Forms
      • Proposal Forms
      • Product Brochures
    • FAQs
    • Service Parameters & TAT
    Process/Service Parameters Turnaround Times
    Processing of Proposal and Communication of decisions 15 Days
    Processing Cancellations and Refunds 7 Days
    Post policy issue service requests concerning mistakes, endorsements, any Non-Claim related service requests. 7 Days
    Acknowledgement of Complaint 3 Days
    Resolution of Complaint 15 Days
    Conducting of Survey post reporting of Claim 1 working Day
    Timeline for Claim settlement/Rejection post receipt of all documents and Survey Report 7 Days
    • Update your Aadhaar & Pan

      • As per the Government rule, it is mandatory for all the policyholders to link their PAN No and Aadhaar No to their insurance policies.
      • You can link Aadhaar by sending ADH space to 9222211100
      • You can link Aadhaar by sending PAN space to 9222211100
      • You can also call the customer service to link the Aadhaar and/or Pan at 1800-220-233/1860-500-3333 between 7 a.m. to 10 p.m.
      • You can also opt for a Live Chat between Monday to Friday, 9:30 a.m. to 6:30 p.m. unless it’s a public holiday
      • You also have the option of mailing them at fgcare@futuregenerali.in:
        • 1. Subject Line – Update Aadhaar for
        • 2. Send them your Aadhaar Number & Pan Number
    • Enquiries
    • Register a Complaint
    • Share your Appreciation
    • You can also contact them on the below
    • Contact the customer care service for anything related to your insurance on 1800-220-233/1860-500-3333/022-67837800
    • You can also email them at fgcare@futuregenerali.in or chat online to get quick response to any of your queries
    • The customer care executives are available from 9:30 a.m. - 6:30 p.m., Monday to Friday
    • You can also use the SMS service to resolve any queries by using the relevant keywords such as:
    • Sent SERVE to 9222211100 - for service requests
    • Sent PRODUCT to 9222211100 - for product queries
    • Sent REN to 9222211100 - for renewal related queries
    • Sent MOTORCLAIM to 9222211100 - to register your Motor Claim
    • Sent HAPPY to 9222211100 - to express your satisfaction
    • Sent UNHAPPY to 9222211100 - if dissatisfied with our services
    • You can also avail the call back service where you input your phone number and get the customer care executive to call you back within 2 hours. The service is available from 8 a.m. to 8 p.m., Monday to Sunday

    Registered and Corporate Office

    Future Generali India Insurance Company Ltd.,

    Indiabulls Finance Centre,

    Tower Three, Sixth Floor,

    Senapati Bapat Marg,Elphinstone - West,

    Mumbai - 400 013.

    Fax: 022-41514555/022-40976785.

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