• HDFC Ergo Two Wheeler Insurance Customer Care

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    HDFC Ergo General Insurance Co. Ltd. is a joint venture between HDFC Ltd., a premier bank in India and Ergo International AG, Munich Re’s insurance entity. With the values of the company being sensitivity, ethics, excellence, and dynamism, the company understands the needs of the customers and pro-actively offers innovative products to prospective buyers while honouring commitments and maintaining transparency in the dealings. The company has won several awards from various organizations over the years.

    The company offers an array of general insurance products and two-wheeler insurance is one of them. HDFC Ergo offers 2 two-wheeler insurance plans – a comprehensive insurance plan and a multi-year third-party insurance plan. With the vision to become the most admired insurance company by being responsive to the customer’s needs, HDFC Ergo provides excellent customer service.

    HDFC Ergo toll-free customer care number

    Two-wheeler insurance policyholders who wish to enquire about their policies or wish to register a complaint may call the toll-free number 1800 2700 700.

    HDFC Ergo customer care e-mail address

    In case of queries with regard to the two wheeler insurance policy, customers can write to corpcomm@hdfcergo.com. However, if a policyholder wishes to reach the claim office, he/she can write to care@hdfcergo.com.

    HDFC Ergo customer care head office

    If a customer has a complaint or an enquiry, he/she can also choose to visit the head office or send a letter to the following address:

    D-301, 3rd Floor, Eastern Business District (Magnet Mall),

    LBS Marg, Bhandup (West),Mumbai – 400 078.

    HDFC Ergo branch locations

    HDFC Ergo has multiple branches in each of the states of India, here are the addresses of all HDFC Ergo branches:

    State City/Branch Address
    Andhra Pradesh
    • Kurnool
    SP Square, 3rd floor, Park Road, Kurnool – 518001.
    • Nellore
    No. 15/181, 2nd floor, Kavitha Krishna Annexe, Subedarpet Road, Kanamahal Circle, Nellore - 524 001.
    • Rajamundry
    No. 74-12-6, 3rd floor, Ramalayam Centre, A. V. Rao Road Junction, Rajamundry - 533 103.
    • Tirupati
    No. 10-14-575/2, 1st floor, PMR Plaza, V.V.Mahal Road, Tirupati - 517 501.
    • Vijayawada
      • 4th Floor, Seepra Towers, Opposite to HDFC Bank, Behind Airtel office, Bandra Road, Vijaywada - 520 010.
    • Visakhapatnam
    2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam - 530 016.
    Assam
    • Guwahati
    6th Floor, Adityam building, Lachit Nagar, G.S. Road, Guwahati, Assam – 781 007.
    • Jorhat
    2nd floor, N. K. Heights, Garali, Jorhat – 785 001.
    Bihar
    • Muzaffarpur
    2nd Floor, Om Shanti Complex, Zila School Road, Po- Ramna, Muzaffarpur – 842 002.
    • Patna
    1st floor, UMA Complex, Frazer Road, Patna – 800 001.
    Chhattisgarh
    • Bilaspur
    1st Floor, KH No.730/2, D2 PH No.22, Ward No.30, Rani Laxmi nagar, Near Rama Magneto Mall & IndusInd Bank, Bilaspur – 495 001.
    • Raipur
    3rd Floor, Chawla Complex, Devender Nagar Road, Sai Nagar, Raipur – 492 001.
    Delhi Delhi 35, 3rd floor, Central Market Phase-1, Ashok Vihar, Delhi - 110 052. Ground Floor, Ambadeep Building-14, Kasturba Gandhi Marg, New Delhi - 110 001. Unit No. 502, 504, 506, 5th floor, Mahatta Tower, 54, B-1 Block, Community Centre, Janakpuri, New Delhi – 110 058. Ground Floor, Eros Corporate Tower, Opposite Nehru Place Metro Station, Nehru Place, New Delhi – 110 019.
    • Plot No.C-9, 3rd Floor, Pearl Best Heights-II, Netaji Subhash Palace, Pitampura, New Delhi - 110 034.
    Goa Panjim Unit nos. 1, 2 & 3, 1st Floor, Magnum Centre, M.G. Road, Panjim, Goa - 403 001.
    Gujarat
    • Ahmedabad
    206, 2nd Floor, Shoppers Plaza IV, Opposite BSNL Telephone Exchange Road, Navarangpura, Ahmedabad - 380 006.
    • Baroda
    1st Floor, Sun Complex, Near CitiBank,Gotri Road, Alkapuri, Vadodara - 390 007.
    • Bharuch
    3rd Floor, Akshat Plaza, 129 Alfa Society, Link Road, Bharuch - 392 001.
    • Bhavnagar
    Office No. 201, 2nd Floor, “Corporate House” Plot no 11/B, Opposite HDFC Bank, Waghawadi road, Bhavnagar, Gujarat – 364 001.
    • Gandhidham
    204, Rajkamal 2, 2nd Floor, Plot No.342, Ward - 12/B, Gandhidham – 370 201.
    • Mehsana
    2nd Floor, “Apollo Enclave”, FL 60/61/62, Nr. Modhera Chokdi, Modhera Circle, Mehsana, Gujarat – 384 001.
    • Rajkot
    206-212 Sidhivinayak Complex, Opp Kalyan Jwellers, Dr. Yagnik Road, Rajkot – 360 001.
    • Surat
    Office No. 207 - 208, B-Wing, 2nd Floor, ICC building, Ring Road, Near Kadiwala School, Surat – 395 002.
    • Vapi
    Shop No. 112, Tirupati Plaza, Sr. No.322/A, Vapi Daman Road, Chala, Vapi – 396 191.
    Haryana
    • Faridabad
    Shop No.110 & 117, 1st floor, Om Shubham Tower, Neelam Bata Chowk, NIT, Faridabad - 121 001.
    • Gurugram
    Office No.208, 2nd Floor, Sewa Corporate Park, M.G.Road, Gurugram 122 001.
    • Karnal
    SCO 237, 2nd floor, Sector -12, Karnal - 132 001.
    Himachal Pradesh Shimla A-60, Sarab Complex, Morning Site, Sanjauli, Shimla, Himachal Pradesh – 171 001.
    Jammu and Kashmir
    • Jammu
    1st floor, 109, South Block, Bahu Plaza, Jammu - 180 012.
    • Srinagar
    2nd Floor, Chinar Comercial Complex, Residency Road, Srinagar – 190 001.
    Jharkhand
    • Dhanbad
    2nd flr, Ozone Plaza, Unit 217, Bank Road, Dhanbad – 826001.
    • Jamshedpur
    Upper Ground Floor, Gayatri Enclave, Jamshedpur - 831 001.
    • Ranchi
    Crosswindz, 6th floor, 41 Court road, Ranchi - 834 001.
    Karnataka
    • Bengaluru
    No. 25/1, 2nd Floor, Building No. 2, Shankarnarayana Building, MG Road, Bengaluru - 560 001. No. 2/1-1, 2nd Floor, 11th Main Road, 3rd Block, Oposite. Jayanagar Club, Bengaluru 560 011.
    • Bijapur
    1st flr, Opp. Golgumbaz, Station Road, Bijapur – 586104.
    • Gulbarga
    2nd floor, 101/A/SF2, Kishan Krupa, Opp. Kannada Bhavan , Main Road, SVP Circle, Kalaburgi- 585102.
    • Hubli
    1st floor, Virupakshakrupa, Opposite KIMS main gate, R. Bb Road, Vidyanagar, Hubli - 580 021.
    • Mangaluru
    2nd floor, Essel Centre, MG Road, Mangaluru - 575 003.
    • Mysore
    2nd floor, Mysore Trade Centre, Opposite K.S.R.T.C. Bus stand, B. N. Road, Mysore – 570 001.
    Kerala
    • Calicut
    Chairsmac, Ground Floor, 6 / 845 YMCA Road, Calicut – 673 001.
    • Cochin
    2nd Floor, Chicago Plaza, Rajaji Road, Near to K.S.R.T.C. Bus Stand, Cochin-682 035.
    • Kannur
    1st floor, KVR Tower, South Bazar, Kannur - 670 002.
    • Kollam
    5th floor, Bishop Jerome Nagar, Chinnakada, Kollam - 691 001.
    • Kottayam
    2nd floor, Safa trading centre, Railway station road, Kottayam – 686 001.
    • Palakkad
    2nd floor, Kanakath Tower, West Fort Road, Near Fort Palace Hotel, Palakkad – 678 001.
    • Thrissur
    20/457/6, 2nd floor, Global centre, M G Road, Thrissur - 680 004.
    • Trivandrum
    3rd floor, Malankara Avenue, MG Road, Pattom, Trivandrum – 695 004.
    Madhya Pradesh
    • Bhopal
    2nd floor, VnV Plaza, Building No.6, M P Nagar, Zone No.2, Bhopal - 462 001.
    • Indore
    D M Tower, Flat No. 205-206, 2nd Floor, New Palaysia Road, Indore - 452 001.
    • Jabalpur
    Hanif Tower, 1640, Napier Town, Mission Compound Road, Jabalpur - 482 001.
    Maharashtra
    • Ahmednagar
    1st Floor, Sai Icon, S.No.95/3, Opposite to Axis Bank, Savedi Road, Ahmednagar - 414 001.
    • Aurangabad
    1st Floor, Renuka Commercial Complex, Nirala Bazar, Nageshwar Wadi, Aurangabad – 431 001.
    • Jalgaon
    1st Floor, Plot No.31, Landmark business Center, Lokmanya Hsg soc., Ring road, Jalgaon - 425 001.
    • Kolhapur
    1st floor, "The gemstone", 517/2, New Shahpuri, Near Central Bus stand, Kolhapur -416 001.
    • Mumbai
    D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West). Mumbai – 400 078. 1st Floor, Block No.2, Bhoomi Saraswathi, Ganjawala Lane, Borivali (W), Mumbai – 400 092. 6th floor, leela Business Park, Andheri Kurla Road, Andheri (E), Mumbai - 400 059. 201, Marathon Innova, 2nd floor, Opposite to Peninsula Corporate Park, Lower Parel, Mumbai - 400 013. 7 Apsara, 1st Floor, S V Road, Santacruz - W, Mumbai – 400 054.
    • Nagpur
    5th Floor, Shriram Tower, Next to NIT Building, Kingsway, Sadar, Nagpur – 440 001.
    • Nasik
    1st Floor, Pooja Enclave, College Road, Nasik -422 005.
    • Navi Mumbai
    211, 2nd Floor, Arenja Corner, Sector 17, Vashi, Navi Mumbai – 400 705.
    • Palghar
    2nd Floor, Sai Towers, Ambadi Road, Vasai (West) – 401 202.
    • Pune
    Onyx , 4th Floor, North Main Road, Next to Westin Hotel, Koregaon Park, Pune – 411 001.
    • Solapur
    1st Floor, Kanale Plaza, 82 Railway Lines, Duffrain Chowk, Solapur - 413 001.
    • Thane
    1st Floor, Regency Royale, Opposite to Ganapati Mandir, Lal Chowki, Agra Road, Kalyan, Thane, Pin code - 421 301. 4th Floor, Lake city mall - A, Kapurbavadi Junction, Majiwada Naka, Thane - 400 607.
    Orissa
    • Berhampur
    1st flr, Subham Sai Arcade, Khalasahi(in front of Trekker stand, Berhampur-760001.
    • Bhubaneshwar
    3rd floor, Hotel Pal Regency Pvt. Ltd. , J 7, Jayadev Vihar, On Jaideb Behar, Bhubaneshwar -751 013.
    • Cuttack
    OSL Automobiles Pvt. Ltd., OSL tower, 2nd Floor, Badambari, Cuttack – 753 012.
    • Rourkela
    1st floor, Prajapati Bhavan, Main Road, Rourkela - 769 001.
    • Sambalpur
    2nd Floor, Platinum Chamber, Budharaja Marg, Sambalpur – 768 004.
    Pondicherry Pondicherry 1st floor, No.23, City Towers, Gayathri Nagar, 100 ft. road, Pondicherry - 605 004.
    Punjab
    • Amritsar
    3rd Floor, Nagpal Tower-1, SCO –128, Ranjit Avenue, Amritsar – 143 001.
    • Chandigarh
    SCO 124-125, Sector 8, Madhya Marg, Chandigarh – 160 008.
    • Jalandhar
    3rd Floor, Eminent Mall, 261, Lajpat Nagar, Near Guru Nanak Mission Chowk, Jalandhar – 144 001.
    • Ludhiana
    5th Floor, Surya Tower, 88 Mall Road, Ludhiana - 141 001.
    • Patiala
    1st floor, SCO - 11, Choti Barandari, Patiala - 147 001.
    Rajasthan
    • Ajmer
    4th Floor, KC Complex, Plot No. 711/4, Daulat Baug, Ajmer - 305 001.
    • Jaipur
    Office No.2, 3rd Floor, C-98, Sanghi Upsana Tower, Subhash Marg,C-scheme, Jaipur - 302 001.
    • Jodhpur
    1st Floor, N.K.Tower, Plot No. 49, Choupasani Road, Jodhpur – 342 006.
    • Kota
    2nd floor, Kalptaru Building, Vigyan Nagar, National Highway, Kota -324 005.
    • Udaipur
    2nd floor, Centre Point, Opposite to B. N. College, Airport Road , Udaipur – 313 001.
    Tamil Nadu
    • Chennai
    RR Towers II, 2nd Floor, 94/95, TVK Industrial Estate, Guindy, Chennai – 600 032.
    • Coimbatore
    4th Floor, Rajanarayanan Towers, 70, Race Course Road, Coimbatore - 641 018.
    • Madurai
    248B, B-1, C,C-1, Rekha Towers, Kamarajar Salai Road, Madurai – 625 009.
    • Nagarcoil
    No. 82, Third floor, Kalluveettil center, Court road, Nagercoil- 629001.
    • Salem
    356/1, Empire arcade, Omalur Main road, Opposite to new bus stand, Salem – 636 004.
    • Thanjavur
    Vishodhan Towers, Ground Floor, House No. 1718, Vishodhan Towers, West Main Street Tanjavur – 613009.
    • Tiruchirapalli
    Shop No. G3, G4 part, Rearside, No.111, Achutha, Bharatidasan Salai, Cantonment, Tiruchirappalli - 620 001.
    • Tirunelveli
    3rd floor, Thiripura Arcade, No. 75 A, Trivandrum High Road, Palyamkottai Tirunelveli- 627 002.
    • Vellore
    1st Floor, No. 41, Thaimanavar Street, Thirunagar, Vellore 632 006.
    Telangana
    • Hyderabad
    No.6-3-346/1, 2nd Floor, Above Chills restaurant, Opposite to Jalagam Vengal Rao Park, Road No.1, Banjara Hills, Hyderabad, 500 034. 4th Floor, Office No.401 and 402, Kuchkulla House, Above Wills Lifestyle show room, Himayat Nagar, Hyderabad - 500 029.
    • Karimnagar
    Yaikunta complex, H.No:3-1-836, CVRN Road, Karimnagar -505001.
    • Warangal
    3rd Floor, S V S Legend, 15-1-422/A&B, SVP Main Road, Warangal – 506 001.
    Uttar Pradesh
    • Agra
    2nd floor, Ajanta Plaza, MG Road, Agra – 282 002.
    • Bareilly
    2nd floor, 116, Civil Lines, ICICI Bank bldg., Bareilly – 243 001.
    • Ghaziabad
    1st floor, D-1, MG Tower, RDC Raj Nagar, Ghaziabad, Uttar Pradesh - 201 001.
    • Kanpur
    Flat No. 413, 414, 415, 416, 4th Floor, Mega Mall, Narona Crossing, Mall Road, Kanpur - 208 001.
    • Lucknow
    Ratan Square, 20A, Vidhan Sabha Marg, Lucknow – 226 001.
    • Meerut
    Unit No.107, 108, 109, 1st floor, Shriram Plaza, Mangal Panday Nagar, Opposite to SBI Zonal Office, Garh Road, Meerut – 250 004.
    • Noida
    N22 (2nd floor) Sector 18, Noida-201 301. 5th Floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida 201 301.
    Uttaranchal Dehradun 3rd Floor, NCR Plaza, 24A Cantt Road, Dehradun -248 001.
    West Bengal
    • Durgapur
    4th Floor, City Plaza, City Centre, Durgapur – 713 216.
    • Kharagpur
    2nd flr, Atwal Real Estate, MS Tower - 2 building, OT Road Inda, Kharagpur, West Bengal – 721305.
    • Kolkata
    4th Floor, Block- C, 22 Camac Street, Kolkata 700 016. 2nd & 3rd Floor, P-255B, CIT Road, Scheme-VIM, Kankurgachi, Kolkata – 700 054.
    • Siliguri
    1st Floor, Sona Complex, 3rd Mile,Sevoke Road, Siliguri – 734 008.

    How to register a complaint with HDFC Ergo

    If a customer has an issue with his/her two-wheeler insurance policy or has a grievance with regard to the service, he/she can file a complaint through the following ways:

    • Call the toll-free number 1800 2700 700
    • Send a mail to the customer service department to care@hdfcergo.com

    The issue will typically be resolved within 10 days. In case more time is required, the customer service department will inform the complainant of the same. In case the same is not done or the customer is not satisfied with the solution, the issue can be escalated further.

    Level 1

    To escalate the matter, write to grievance@hdfcergo.com or submit the complaint online on the official website of the page.

    At this level, the issue will be resolved within 15 days.

    Level 2

    In case the issue is still unresolved, write to cgo@hdfcergo.com.

    Level 3

    If the solution provided is still not satisfactory, contact the insurance ombudsman of your region.

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