HDFC Ergo Two Wheeler Insurance Customer Care

HDFC Ergo General Insurance Co. Ltd. is a joint venture between HDFC Ltd., a premier bank in India and Ergo International AG, Munich Re’s insurance entity. With the values of the company being sensitivity, ethics, excellence, and dynamism, the company understands the needs of the customers and pro-actively offers innovative products to prospective buyers while honouring commitments and maintaining transparency in the dealings. The company has won several awards from various organizations over the years.

The company offers an array of general insurance products and two-wheeler insurance is one of them. HDFC Ergo offers 2 two-wheeler insurance plans – a comprehensive insurance plan and a multi-year third-party insurance plan. With the vision to become the most admired insurance company by being responsive to the customer’s needs, HDFC Ergo provides excellent customer service.

HDFC Ergo toll-free customer care number

Two-wheeler insurance policyholders who wish to enquire about their policies or wish to register a complaint may call the toll-free number 1800 2700 700.

HDFC Ergo customer care e-mail address

In case of queries with regard to the two wheeler insurance policy, customers can write to corpcomm@hdfcergo.com. However, if a policyholder wishes to reach the claim office, he/she can write to care@hdfcergo.com.

HDFC Ergo customer care head office

If a customer has a complaint or an enquiry, he/she can also choose to visit the head office or send a letter to the following address:

D-301, 3rd Floor, Eastern Business District (Magnet Mall),

LBS Marg, Bhandup (West),Mumbai – 400 078.

HDFC Ergo branch locations

HDFC Ergo has multiple branches in each of the states of India, here are the addresses of all HDFC Ergo branches:

State	City/Branch Address
Andhra Pradesh	Kurnool SP Square, 3rd floor, Park Road, Kurnool – 518001. Nellore No. 15/181, 2nd floor, Kavitha Krishna Annexe, Subedarpet Road, Kanamahal Circle, Nellore - 524 001. Rajamundry No. 74-12-6, 3rd floor, Ramalayam Centre, A. V. Rao Road Junction, Rajamundry - 533 103. Tirupati No. 10-14-575/2, 1st floor, PMR Plaza, V.V.Mahal Road, Tirupati - 517 501. Vijayawada 4th Floor, Seepra Towers, Opposite to HDFC Bank, Behind Airtel office, Bandra Road, Vijaywada - 520 010. Visakhapatnam 2nd Floor, Potluri Castle, Dwarakanagar, VSP, 16, Vishakapatnam - 530 016.
Assam	Guwahati 6th Floor, Adityam building, Lachit Nagar, G.S. Road, Guwahati, Assam – 781 007. Jorhat 2nd floor, N. K. Heights, Garali, Jorhat – 785 001.
Bihar	Muzaffarpur 2nd Floor, Om Shanti Complex, Zila School Road, Po- Ramna, Muzaffarpur – 842 002. Patna 1st floor, UMA Complex, Frazer Road, Patna – 800 001.
Chhattisgarh	Bilaspur 1st Floor, KH No.730/2, D2 PH No.22, Ward No.30, Rani Laxmi nagar, Near Rama Magneto Mall & IndusInd Bank, Bilaspur – 495 001. Raipur 3rd Floor, Chawla Complex, Devender Nagar Road, Sai Nagar, Raipur – 492 001.
Delhi	Delhi 35, 3rd floor, Central Market Phase-1, Ashok Vihar, Delhi - 110 052. Ground Floor, Ambadeep Building-14, Kasturba Gandhi Marg, New Delhi - 110 001. Unit No. 502, 504, 506, 5th floor, Mahatta Tower, 54, B-1 Block, Community Centre, Janakpuri, New Delhi – 110 058. Ground Floor, Eros Corporate Tower, Opposite Nehru Place Metro Station, Nehru Place, New Delhi – 110 019. Plot No.C-9, 3rd Floor, Pearl Best Heights-II, Netaji Subhash Palace, Pitampura, New Delhi - 110 034.
Goa	Panjim Unit nos. 1, 2 & 3, 1st Floor, Magnum Centre, M.G. Road, Panjim, Goa - 403 001.
Gujarat	Ahmedabad 206, 2nd Floor, Shoppers Plaza IV, Opposite BSNL Telephone Exchange Road, Navarangpura, Ahmedabad - 380 006. Baroda 1st Floor, Sun Complex, Near CitiBank,Gotri Road, Alkapuri, Vadodara - 390 007. Bharuch 3rd Floor, Akshat Plaza, 129 Alfa Society, Link Road, Bharuch - 392 001. Bhavnagar Office No. 201, 2nd Floor, “Corporate House” Plot no 11/B, Opposite HDFC Bank, Waghawadi road, Bhavnagar, Gujarat – 364 001. Gandhidham 204, Rajkamal 2, 2nd Floor, Plot No.342, Ward - 12/B, Gandhidham – 370 201. Mehsana 2nd Floor, “Apollo Enclave”, FL 60/61/62, Nr. Modhera Chokdi, Modhera Circle, Mehsana, Gujarat – 384 001. Rajkot 206-212 Sidhivinayak Complex, Opp Kalyan Jwellers, Dr. Yagnik Road, Rajkot – 360 001. Surat Office No. 207 - 208, B-Wing, 2nd Floor, ICC building, Ring Road, Near Kadiwala School, Surat – 395 002. Vapi Shop No. 112, Tirupati Plaza, Sr. No.322/A, Vapi Daman Road, Chala, Vapi – 396 191.
Haryana	Faridabad Shop No.110 & 117, 1st floor, Om Shubham Tower, Neelam Bata Chowk, NIT, Faridabad - 121 001. Gurugram Office No.208, 2nd Floor, Sewa Corporate Park, M.G.Road, Gurugram 122 001. Karnal SCO 237, 2nd floor, Sector -12, Karnal - 132 001.
Himachal Pradesh	Shimla A-60, Sarab Complex, Morning Site, Sanjauli, Shimla, Himachal Pradesh – 171 001.
Jammu and Kashmir	Jammu 1st floor, 109, South Block, Bahu Plaza, Jammu - 180 012. Srinagar 2nd Floor, Chinar Comercial Complex, Residency Road, Srinagar – 190 001.
Jharkhand	Dhanbad 2nd flr, Ozone Plaza, Unit 217, Bank Road, Dhanbad – 826001. Jamshedpur Upper Ground Floor, Gayatri Enclave, Jamshedpur - 831 001. Ranchi Crosswindz, 6th floor, 41 Court road, Ranchi - 834 001.
Karnataka	Bengaluru No. 25/1, 2nd Floor, Building No. 2, Shankarnarayana Building, MG Road, Bengaluru - 560 001. No. 2/1-1, 2nd Floor, 11th Main Road, 3rd Block, Oposite. Jayanagar Club, Bengaluru 560 011. Bijapur 1st flr, Opp. Golgumbaz, Station Road, Bijapur – 586104. Gulbarga 2nd floor, 101/A/SF2, Kishan Krupa, Opp. Kannada Bhavan , Main Road, SVP Circle, Kalaburgi- 585102. Hubli 1st floor, Virupakshakrupa, Opposite KIMS main gate, R. Bb Road, Vidyanagar, Hubli - 580 021. Mangaluru 2nd floor, Essel Centre, MG Road, Mangaluru - 575 003. Mysore 2nd floor, Mysore Trade Centre, Opposite K.S.R.T.C. Bus stand, B. N. Road, Mysore – 570 001.
Kerala	Calicut Chairsmac, Ground Floor, 6 / 845 YMCA Road, Calicut – 673 001. Cochin 2nd Floor, Chicago Plaza, Rajaji Road, Near to K.S.R.T.C. Bus Stand, Cochin-682 035. Kannur 1st floor, KVR Tower, South Bazar, Kannur - 670 002. Kollam 5th floor, Bishop Jerome Nagar, Chinnakada, Kollam - 691 001. Kottayam 2nd floor, Safa trading centre, Railway station road, Kottayam – 686 001. Palakkad 2nd floor, Kanakath Tower, West Fort Road, Near Fort Palace Hotel, Palakkad – 678 001. Thrissur 20/457/6, 2nd floor, Global centre, M G Road, Thrissur - 680 004. Trivandrum 3rd floor, Malankara Avenue, MG Road, Pattom, Trivandrum – 695 004.
Madhya Pradesh	Bhopal 2nd floor, VnV Plaza, Building No.6, M P Nagar, Zone No.2, Bhopal - 462 001. Indore D M Tower, Flat No. 205-206, 2nd Floor, New Palaysia Road, Indore - 452 001. Jabalpur Hanif Tower, 1640, Napier Town, Mission Compound Road, Jabalpur - 482 001.
Maharashtra	Ahmednagar 1st Floor, Sai Icon, S.No.95/3, Opposite to Axis Bank, Savedi Road, Ahmednagar - 414 001. Aurangabad 1st Floor, Renuka Commercial Complex, Nirala Bazar, Nageshwar Wadi, Aurangabad – 431 001. Jalgaon 1st Floor, Plot No.31, Landmark business Center, Lokmanya Hsg soc., Ring road, Jalgaon - 425 001. Kolhapur 1st floor, "The gemstone", 517/2, New Shahpuri, Near Central Bus stand, Kolhapur -416 001. Mumbai D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West). Mumbai – 400 078. 1st Floor, Block No.2, Bhoomi Saraswathi, Ganjawala Lane, Borivali (W), Mumbai – 400 092. 6th floor, leela Business Park, Andheri Kurla Road, Andheri (E), Mumbai - 400 059. 201, Marathon Innova, 2nd floor, Opposite to Peninsula Corporate Park, Lower Parel, Mumbai - 400 013. 7 Apsara, 1st Floor, S V Road, Santacruz - W, Mumbai – 400 054. Nagpur 5th Floor, Shriram Tower, Next to NIT Building, Kingsway, Sadar, Nagpur – 440 001. Nasik 1st Floor, Pooja Enclave, College Road, Nasik -422 005. Navi Mumbai 211, 2nd Floor, Arenja Corner, Sector 17, Vashi, Navi Mumbai – 400 705. Palghar 2nd Floor, Sai Towers, Ambadi Road, Vasai (West) – 401 202. Pune Onyx , 4th Floor, North Main Road, Next to Westin Hotel, Koregaon Park, Pune – 411 001. Solapur 1st Floor, Kanale Plaza, 82 Railway Lines, Duffrain Chowk, Solapur - 413 001. Thane 1st Floor, Regency Royale, Opposite to Ganapati Mandir, Lal Chowki, Agra Road, Kalyan, Thane, Pin code - 421 301. 4th Floor, Lake city mall - A, Kapurbavadi Junction, Majiwada Naka, Thane - 400 607.
Orissa	Berhampur 1st flr, Subham Sai Arcade, Khalasahi(in front of Trekker stand, Berhampur-760001. Bhubaneshwar 3rd floor, Hotel Pal Regency Pvt. Ltd. , J 7, Jayadev Vihar, On Jaideb Behar, Bhubaneshwar -751 013. Cuttack OSL Automobiles Pvt. Ltd., OSL tower, 2nd Floor, Badambari, Cuttack – 753 012. Rourkela 1st floor, Prajapati Bhavan, Main Road, Rourkela - 769 001. Sambalpur 2nd Floor, Platinum Chamber, Budharaja Marg, Sambalpur – 768 004.
Pondicherry	Pondicherry 1st floor, No.23, City Towers, Gayathri Nagar, 100 ft. road, Pondicherry - 605 004.
Punjab	Amritsar 3rd Floor, Nagpal Tower-1, SCO –128, Ranjit Avenue, Amritsar – 143 001. Chandigarh SCO 124-125, Sector 8, Madhya Marg, Chandigarh – 160 008. Jalandhar 3rd Floor, Eminent Mall, 261, Lajpat Nagar, Near Guru Nanak Mission Chowk, Jalandhar – 144 001. Ludhiana 5th Floor, Surya Tower, 88 Mall Road, Ludhiana - 141 001. Patiala 1st floor, SCO - 11, Choti Barandari, Patiala - 147 001.
Rajasthan	Ajmer 4th Floor, KC Complex, Plot No. 711/4, Daulat Baug, Ajmer - 305 001. Jaipur Office No.2, 3rd Floor, C-98, Sanghi Upsana Tower, Subhash Marg,C-scheme, Jaipur - 302 001. Jodhpur 1st Floor, N.K.Tower, Plot No. 49, Choupasani Road, Jodhpur – 342 006. Kota 2nd floor, Kalptaru Building, Vigyan Nagar, National Highway, Kota -324 005. Udaipur 2nd floor, Centre Point, Opposite to B. N. College, Airport Road , Udaipur – 313 001.
Tamil Nadu	Chennai RR Towers II, 2nd Floor, 94/95, TVK Industrial Estate, Guindy, Chennai – 600 032. Coimbatore 4th Floor, Rajanarayanan Towers, 70, Race Course Road, Coimbatore - 641 018. Madurai 248B, B-1, C,C-1, Rekha Towers, Kamarajar Salai Road, Madurai – 625 009. Nagarcoil No. 82, Third floor, Kalluveettil center, Court road, Nagercoil- 629001. Salem 356/1, Empire arcade, Omalur Main road, Opposite to new bus stand, Salem – 636 004. Thanjavur Vishodhan Towers, Ground Floor, House No. 1718, Vishodhan Towers, West Main Street Tanjavur – 613009. Tiruchirapalli Shop No. G3, G4 part, Rearside, No.111, Achutha, Bharatidasan Salai, Cantonment, Tiruchirappalli - 620 001. Tirunelveli 3rd floor, Thiripura Arcade, No. 75 A, Trivandrum High Road, Palyamkottai Tirunelveli- 627 002. Vellore 1st Floor, No. 41, Thaimanavar Street, Thirunagar, Vellore 632 006.
Telangana	Hyderabad No.6-3-346/1, 2nd Floor, Above Chills restaurant, Opposite to Jalagam Vengal Rao Park, Road No.1, Banjara Hills, Hyderabad, 500 034. 4th Floor, Office No.401 and 402, Kuchkulla House, Above Wills Lifestyle show room, Himayat Nagar, Hyderabad - 500 029. Karimnagar Yaikunta complex, H.No:3-1-836, CVRN Road, Karimnagar -505001. Warangal 3rd Floor, S V S Legend, 15-1-422/A&B, SVP Main Road, Warangal – 506 001.
Uttar Pradesh	Agra 2nd floor, Ajanta Plaza, MG Road, Agra – 282 002. Bareilly 2nd floor, 116, Civil Lines, ICICI Bank bldg., Bareilly – 243 001. Ghaziabad 1st floor, D-1, MG Tower, RDC Raj Nagar, Ghaziabad, Uttar Pradesh - 201 001. Kanpur Flat No. 413, 414, 415, 416, 4th Floor, Mega Mall, Narona Crossing, Mall Road, Kanpur - 208 001. Lucknow Ratan Square, 20A, Vidhan Sabha Marg, Lucknow – 226 001. Meerut Unit No.107, 108, 109, 1st floor, Shriram Plaza, Mangal Panday Nagar, Opposite to SBI Zonal Office, Garh Road, Meerut – 250 004. Noida N22 (2nd floor) Sector 18, Noida-201 301. 5th Floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida 201 301.
Uttaranchal	Dehradun 3rd Floor, NCR Plaza, 24A Cantt Road, Dehradun -248 001.
West Bengal	Durgapur 4th Floor, City Plaza, City Centre, Durgapur – 713 216. Kharagpur 2nd flr, Atwal Real Estate, MS Tower - 2 building, OT Road Inda, Kharagpur, West Bengal – 721305. Kolkata 4th Floor, Block- C, 22 Camac Street, Kolkata 700 016. 2nd & 3rd Floor, P-255B, CIT Road, Scheme-VIM, Kankurgachi, Kolkata – 700 054. Siliguri 1st Floor, Sona Complex, 3rd Mile,Sevoke Road, Siliguri – 734 008.

How to register a complaint with HDFC Ergo

If a customer has an issue with his/her two-wheeler insurance policy or has a grievance with regard to the service, he/she can file a complaint through the following ways:

Call the toll-free number 1800 2700 700
Send a mail to the customer service department to care@hdfcergo.com

The issue will typically be resolved within 10 days. In case more time is required, the customer service department will inform the complainant of the same. In case the same is not done or the customer is not satisfied with the solution, the issue can be escalated further.

Level 1

To escalate the matter, write to grievance@hdfcergo.com or submit the complaint online on the official website of the page.

At this level, the issue will be resolved within 15 days.

Level 2

In case the issue is still unresolved, write to cgo@hdfcergo.com.

Level 3

If the solution provided is still not satisfactory, contact the insurance ombudsman of your region.

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