HDFC Ergo General Insurance Co. Ltd. is a joint venture between HDFC Ltd., a premier bank in India and Ergo International AG, Munich Re’s insurance entity. With the values of the company being sensitivity, ethics, excellence, and dynamism, the company understands the needs of the customers and pro-actively offers innovative products to prospective buyers while honouring commitments and maintaining transparency in the dealings. The company has won several awards from various organizations over the years.
The company offers an array of general insurance products and two-wheeler insurance is one of them. HDFC Ergo offers 2 two-wheeler insurance plans – a comprehensive insurance plan and a multi-year third-party insurance plan. With the vision to become the most admired insurance company by being responsive to the customer’s needs, HDFC Ergo provides excellent customer service.
Two-wheeler insurance policyholders who wish to enquire about their policies or wish to register a complaint may call the toll-free number 1800 2700 700.
In case of queries with regard to the two wheeler insurance policy, customers can write to email@example.com. However, if a policyholder wishes to reach the claim office, he/she can write to firstname.lastname@example.org.
If a customer has a complaint or an enquiry, he/she can also choose to visit the head office or send a letter to the following address:
D-301, 3rd Floor, Eastern Business District (Magnet Mall),
LBS Marg, Bhandup (West),Mumbai – 400 078.
HDFC Ergo has multiple branches in each of the states of India, here are the addresses of all HDFC Ergo branches:
35, 3rd floor, Central Market Phase-1, Ashok Vihar, Delhi - 110 052.
Ground Floor, Ambadeep Building-14, Kasturba Gandhi Marg, New Delhi - 110 001.
Unit No. 502, 504, 506, 5th floor, Mahatta Tower, 54, B-1 Block, Community Centre, Janakpuri, New Delhi – 110 058.
Ground Floor, Eros Corporate Tower, Opposite Nehru Place Metro Station, Nehru Place, New Delhi – 110 019.
|Goa||Panjim Unit nos. 1, 2 & 3, 1st Floor, Magnum Centre, M.G. Road, Panjim, Goa - 403 001.|
|Himachal Pradesh||Shimla A-60, Sarab Complex, Morning Site, Sanjauli, Shimla, Himachal Pradesh – 171 001.|
|Jammu and Kashmir||
|Pondicherry||Pondicherry 1st floor, No.23, City Towers, Gayathri Nagar, 100 ft. road, Pondicherry - 605 004.|
|Uttaranchal||Dehradun 3rd Floor, NCR Plaza, 24A Cantt Road, Dehradun -248 001.|
If a customer has an issue with his/her two-wheeler insurance policy or has a grievance with regard to the service, he/she can file a complaint through the following ways:
The issue will typically be resolved within 10 days. In case more time is required, the customer service department will inform the complainant of the same. In case the same is not done or the customer is not satisfied with the solution, the issue can be escalated further.
To escalate the matter, write to email@example.com or submit the complaint online on the official website of the page.
At this level, the issue will be resolved within 15 days.
In case the issue is still unresolved, write to firstname.lastname@example.org.
If the solution provided is still not satisfactory, contact the insurance ombudsman of your region.
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