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HDFC Life Insurance

 Started in the year 2000, HDFC Life is one of the largest insurance companies in the country with a market share close to 10% of the nation’s life insurance sector. The company is a tie-up between HDFC Ltd., one of India’s largest banks, and Standard Life, a UK-based investment company. Thanks to its one and a half decade long presence, HDFC has 398 offices and over 9,000 distributor centres. With regards to equity distribution of the company, HDFC Ltd. holds about 61.63% while Standard Life holds about 35% of the share. The remaining 4.27% equity if owned by individual investors from across the country.

Products and Services offered by HDFC Life:

HDFC Life has a massive roster of insurance products, with each of them catering to the insurance needs of a wide demographic of Indians. Currently, the firm has over 29 individual products, 9 group products, and 8 optional riders. Below is a list of all the products HDFC Life offers:

  • HDFC Life Protection Plans:

    Protection plans offered by HDFC Life are basically term plans and are available at a relatively lower cost. They help individuals secure their family's’ future even if they pay small premiums each year. At present, HDFC Life has just one protection plan available for its customers. It is as follows:

    • HDFC Life Click2Protect Plus
  • HDFC Life Health Plans:

    HDFC Life also has a few health insurance plans in its portfolio, which help policy buyers secure the medical expenses of their family members. Here are the health plans offered by HDFC Life:

    • HDFC Life Easy Health Plan
    • HDFC Life Cancer Care Plus
  • HDFC Life Retirement Plans:

    Retirement plans help individuals to set up a corpus which they can make use of at the time of their retirement. This again requires the policyholder to pay a certain premium for a period mentioned in the policy they have chosen. In the retirement plan section, HDFC Life has two policies available. They are as follows:

    • HDFC Life Assured Pension Plan
    • HDFC Life Click2Retire
    • HDFC Life Personal Pension Plus
    • HDFC Life Super Pension Plus
    • HDFC Life Single Premium Pension Super Plan
    • HDFC Life Guaranteed Pension Plan
    • HDFC Life New Immediate Annuity Plan
  • HDFC Life Savings and Investment Plans:

    People these days are always looking to save and invest at the same time. To cater to such individuals, HDFC Life has introduced a number of policies that help individuals get the dual benefit of saving and investing. The policies offered by the company include:

    • HDFC Life Capital Shield
    • HDFC Life Click2Invest - ULIP
    • HDFC Life Sanchay
    • HDFC Life Super Income Plan
    • HDFC Life Uday
    • HDFC Life Sampoorn Nivesh
    • HDFC Life Super Savings Plan
    • HDFC Life ClassicAssure Plan
    • HDFC SL Crest
    • HDFC Life ProGrowth Plus
    • HDFC SL ProGrowth Flexi
    • HDFC Life ProGrowth Super II
    • HDFC Life Sampoorn Samridhi Plus
    • HDFC SL ProGrowth Maximiser
  • HDFC Life Women’s Plans:

    HDFC Life also has a few women-specific insurance plans, which help women secure their future by paying a premium every year. These plans include:

    • HDFC Life Smart Woman Plan
    • HDFC Life Click2Protect Plus
    • HDFC Life Youngstar Super Premium
    • HDFC Life Pension Super Plus
  • HDFC Life YoungStar Children’s Plans:

    The firm also offers a few children-related policies, which help family-oriented individuals secure their children's future. The plans offered under this category are as follows:

    • HDFC SL YoungStar Super Premium
    • HDFC Life YoungStar Udaan
  • HDFC Life Rural and Social Plans:

    HDFC Life also has an insurance plan which is specifically designed keeping in mind the requirements of rural populace.This plan offers stable returns as well as insurance cover for the customers. It is as follows:

    • HDFC SL SarvGrameen Bachat Yojana

While the aforementioned list lists out individual products, HDFC also offers group plans for protection and retirement purposes.

Awards Won by HDFC Life:

Ever since HDFC Life began in the year 2000, it has won plenty of awards and accolades due to its contribution to the insurance market sphere.Below is a list of some of the awards the company has won:

  • Finnoviti 2016 - For its Cancer Care product
  • Golden Peacock Innovative Product Award 2015 - For the launch of Click2Invest, a low cost ULIP plan
  • DL Shah National Award -
  • ISQ
  • NIQR Annual Competition on Six Sigma
  • Frost & Sullivan
  • Inspiring Workplace Award 2015- Insurance Sector
  • IDC Insights Awards
  • CIO 100 India - Mobility Maven Special Award
  • CeBIT India - Digital Transformational Leaders
  • Data Security Council of India (DSCI) - Infosec Award
  • PC Quest - Best IT Implementations - 2016
  • BW CIO 3.0 Award - Mobility
  • BW CIO 3.- Award - BFSI
  • ABP News - Stars of the Industry Awards - Banking & Financial Services
  • DataQuest Business Technology Award - 2016
  • Dynamic CISO Summit & Excellence Awards
  • Infosec Maestros
  • CIO 100 International -2015

Company Location - Where you can find HDFC Life Offices?

Below is a tabular column which lists out HDFC Life offices located in major metropolises across the country:

State Branches No. of Offices Customer Care Number
Andhra Pradesh Anantapur 1 1860 267 9999
Bhimavaram 1 1860 267 9999
Chittoor 1 1860 267 9999
Vijayawada 1 1860 267 9999
Assam Guwahati 2 1860 267 9999
Bihar Patna 2 1860 267 9999
Chandigarh Chandigarh 1 1860 267 9999
Chattisgarh Raipur 1 1860 267 9999
Delhi Delhi 13 1860 267 9999
Goa Panaji 1 1860 267 9999
Gujarat Ahmedabad 4 1860 267 9999
Gandhinagar 1 1860 267 9999
Haryana Gurgaon 1 1860 267 9999
Himachal Pradesh Shimla 1 1860 267 9999
Jammu and Kashmir Jammu 1 1860 267 9999
Srinagar 1 1860 267 9999
Jharkhand Ranchi 1 1860 267 9999
Karnataka Bangalore 6 1860 267 9999
Mysore 1 1860 267 9999
Kerala Kochi 3 1860 267 9999
Madhya Pradesh Bhopal 2 1860 267 9999
Indore 3 1860 267 9999
Maharashtra Mumbai 10 1860 267 9999
Nagpur 3 1860 267 9999
Pune 5 1860 267 9999
Navi Mumbai 3 1860 267 9999
Manipur Imphal 1 1860 267 9999
Meghalaya Shillong 1 1860 267 9999
Mizoram Aizawl 1 1860 267 9999
Nagaland Dimapur 1 1860 267 9999
Odisha Bhubaneswar 3 1860 267 9999
Pondicherry Pondicherry 1 1860 267 9999
Punjab Ludhiana 1 1860 267 9999
Patiala 1 1860 267 9999
Rajasthan Jaipur 4 1860 267 9999
Udaipur 1 1860 267 9999
Sikkim Gangtok 1 1860 267 9999
Tamil Nadu Chennai 7 1860 267 9999
Coimbatore 1 1860 267 9999
Telangana Hyderabad 5 1860 267 9999
Tripura Agartala 1 1860 267 9999
Uttar Pradesh Ghaziabad 2 1860 267 9999
Lucknow 7 1860 267 9999
Noida 1 1860 267 9999
Azamgarh 2 1860 267 9999
Uttarakhand Dehradun 2 1860 267 9999
West Bengal Arambagh 2 1860 267 9999
Burdwan 2 1860 267 9999
Kolkata 7 1860 267 9999

HDFC Life - Board of Directors and Shareholding Patterns:

HDFC Life has a number of esteemed members that form a part of the company’s board of director, who serve at varying capacities. Below is a list of names and the roles they are fulfilling.

  • Deepak S. Parekh - Non-executive Chairman
  • Sir Gerry Grimstone - Non-executive Director
  • Keki M Mistry - Non-executive Director
  • Norman Keith Skeoch - Non-executive Director
  • Renu Sud Karnad - Non-executive Director
  • Ravi Narain - Independent Director
  • Dr. SA Dave - Independent Director
  • VK Viswanathan - Independent Director
  • Prasad Chandran - Independent Director
  • Amitabh Chaudhry - Managing Director and Chief Executive Officer
  • Vibha Padalkar - Executive Director and Chief Financial Officer
  • Luke Savage - Alternate Director
  • James Aird - Alternate Director
List of entities and their shareholding patterns
Name of Shareholder No. of Equity Shares owned % of Equity Held
Housing Development Finance Corporation Limited (HDFC) 1,229,760,125 61.63%
Standard Life 2006 (Mauritius Holdings) 518,668,224 26.00%
Escrow Account# 179,539,209 9.00%
Azim Premji Trust 18,951,361 0.95%
Others 48,368,619 2.42%
Total 1,995,288,138 100%

HDFC Claim Settlement Ratio:

HDFC Life has one of the highest claim settlement ratios of all the insurance companies in the country. Here’s a table that lists out the claims settled by the company over the last two financial years.

  For FY2015 (In Crores) For FY 2016 (In Crores)
- ULIPS Traditional Sum Total ULIPS Traditional Sum Total
Withdrawals and surrenders 6,121 879 7,000 4,992 794 5,786
Termination Nil Nil Nil 1,001 Nil 1,001
Maturity 231 710 941 468 618 1,086
Protection claims 137 156 293 152 217 369
Total Claims Paid 6,489 1,745 8,234 6,613 1,629 8242

Here’s another table that gives you a clear idea of HDFC Life’s claim settlement ratio from 2009-10 to 2014-15. This statistic was made available by Insurance Regulatory Authority of India (IRDA).

Year 2009-10 2010-11 2011-2012 2012-13 2013-14 2014-15
Settlement Ratio 91% 95% 96% 96% 94% 91%

How to Settle a Life Insurance Claim with HDFC Life - Claim Documentation and Process:

HDFC Life follows a standard procedure in order to settle all life insurance claims applied for by a policyholder. Here’s how the claim settlement process works:

  • The policyholder/nominee needs to send in a fully filled Claim Request Form.
  • Upon receiving the form, the company will send a letter with the list of documents the nominee/policyholder needs to submit.
  • If the documents submitted to the company is good enough, a decision is made and the claim is settled.
  • However, on the off chance that the documents provided isn’t enough, reminder letters and follow ups are provided to get the necessary documentation from the claimant.
  • If the claim is rejected even after providing all the required documents, a proper communication is established to explain the reasons that led to the rejection of the plea.

Documents Required for Claim Settlement:

To make it easier for claimants, HDFC Life has listed out all the documents it requires to settle claims. These documents are as follows:

  • For natural death:
    • Death claim form with NEFT details
    • Certificate of death issued by relevant authority/government
    • Original policy document
    • Identity and residential proof of the claimant
    • Medical documents relating to death and past illnesses
  • For unnatural death (Suicide/Accidental death/ Murder)
    • Death claim form with NEFT details
    • Certificate of death issued by relevant authority/government
    • Original policy document
    • Identity and residential proof of the claimant
    • Police inquest report, FIR, and Panchnama
    • Post mortem report

News about HDFC Life Insurance

  • HDFC and Max Life to restructure their merger

    HDFC Bank and Max Life have rolled out strategies to make their merger work out in a more effective way. Instead of the planned long-winded manner of listing out HDFC Life on stock exchanges and merging both the companies, the board members chose a direct merger. According to the CEO of HDFC Life, Amitabh Chaudhry, the merger has to meet certain conditions, both from the insurance and tax point of view. The new structure of the merger plan is yet to receive approval from regulatory bodies. HDFC Life in an official statement said that they will first opt for an IPO and then merge both the insurers if the approval process takes too long.

    26th May 2017

  • HDFC Life Launches Click2Protect 3D Plus Online Term Insurance Policy

    HDFC Life Insurance Co Ltd recently launched a new online term insurance policy called Click2Protect 3D Plus. The unique thing about this term insurance plan is that it packs in 9 options and will be a financial cushion to provide your dependants with much needed financial aid in the unfortunate event that you may no longer be around to provide for them. Customers can choose between the base policy version or the payout version, as is convenient for them and explore the options under each.

    25th May 2017

  • HDFC Life gets ready to enter the IPO zone due to delay in Max merger

    HDFC Life, a leading private life insurer, is moving back to its plan of entering the initial public offering (IPO) zone, which was decided sometime last year. They are switching back to its old plan as it is taking very long for them to receive approvals from relevant authorities for a merger with Max Life.

    The delay in the merger started after the Insurance Regulatory and Development Authority of India (IRDAI) forwarded the request for the merger to the attorney general (AG) in order to get proper consent.

    The IRDAI had initially agreed for the amalgamation. During the last phase, the insurance regulator mentioned that the merger can be problematic as it should not happen between an insurance company and a holding company. Here, Max Financial Services is the holding company of Max Life Insurance.

    Recently, it was reported that this proposal had been rejected by the AG without any explanation. This is why HDFC Life decided to stick to its earlier decision of doing an IPO.

    24th May 2017

  • HDFC Life introduces life insurance email bot, the first in India

    HDFC Life, one of the leading insurance providers in the country today, announced the launch of an email bot, the first of its kind in the industry. The bot, named SPOK, can automatically read, understand, categorise, and respond to customer emails that are sent to the insurance company. The bot is also capable of prioritising emails based on the content. The response will be sent by SPOK within milliseconds, stated HDFC Life in a press release.

    This initiative is expected to enable HDFC Life to respond to user queries in a more efficient and consistent manner. The exercise will also help in creating a deeper insight on the needs of the customer, and identifying patterns in customer interaction. HDFC Life will hence, be able to anticipate and address customer issues faster, while the customer service team will receive the bandwidth to focus more on customer satisfaction activities.

    HDFC Life is in partnership with Senseforth, a startup that offers enterprise bots designed on its AI platform, for the venture.

    23rd May 2017

  • HDFC Life Expecting IRDA Approval For Three Soon-To-Be-Launched Products

    Leading private sector life insurance provider, HDFC Life Insurance all set to launch 3 new products under the health insurance segment in 2017, for which it is expecting approval from the IRDA. The insurer is also awaiting its merger with another leading insurance provider, Max Life. In the last financial year, HDFC recorded a total premium income of Rs 19,445 crore. Out of this, Rs.8696 crore came from new business premium (individual and group). The insurer recorded a growth of 19% and 34% respectively.

    18th May 2017

  • IPO for HDFC Bank Following Merger

    HDFC Life Insurance Co. has been ever so close to the second spot in the private life insurance industry over the past two years. In March 2017, however, the company consolidated its second spot as it created a wider gap against ICICI Prudential which happens to be its closest rival. Srinivasan Parthasarathy, the chief actuary of HDFC Life told the Times of India about the performance of the company, adding more matter on its IPO plans.

    HDFC Standard Life recorded premium bookings worth Rs.8696.21 crore, which was more than the Rs.7863.40 crore recorded by ICICI Prudential. The company remains focussed on its merger with Max Life Insurance, and as soon as the merger completes, the company will be looking at listing. April 2018 is when the company expects to complete the merger and begin IPO listing.

    17th May 2017

  • Distribution Tie-Up Between HDFC Life and Catholic Syrian Bank

    HDFC Life revealed that it has now partnered with Catholic Syrian Bank in a bancassurance tie-up in an effort to distribute its life insurance products to the customers of the private lender. Through the partnership with Catholic Syrian Bank, HDFC Life is expected to provide some of its leading life insurance, pension plans and health insurance products to the 1.5 million customers across all its branches, who have been loyal to Catholic Syrian Bank.

    Amitabh Chaudhry, the CEO and Managing Director of HDFC Life said, “We are proud to announce our partnership with Catholic Syrian Bank, our first bank partnership in Kerala. In keeping with our endeavour to increase our reach and access customers across geographies, this partnership would enable us to offer our products to over 1.5 million customers of Catholic Syrian Bank across Kerala and other states.”

    16th May 2017

  • HDFC pairs with Rubique to offer life insurance policies online

    HDFC Life has partnered with Rubique to provide technology enabled solutions to individuals and SMEs. As per the terms of the agreement, HDFC will be able to offer its products through the digital platform of Rubique. This partnership will allow the company to increase its outreach to customers and strengthen its online activities. The company will be hosting its life insurance, health insurance, and automobile insurance in the digital marketplace, making it a one-stop solution. According to Rubique, the partnership aims to provide a unified and advanced customer experience in the insurance realm.

    12th May 2017

  • HDFC Life Recorded Quarter4 Profit At Rs.274 Crores

    HDFC Life reported an 8% rise in their net profit at Rs 274 crore for the fourth quarter which ended on March 31, 2017. HDFC Standard Life Insurance Company (HDFC Life) is a non-listed joint venture subsidiary of Housing Development Finance Corporation (HDFC) Ltd. They are associated with the Britain's Standard Life. In a BSE filing, Housing Development Finance Corporation (HDFC) Ltd stated that the company witnessed strong growth in individual WRP of 26 percent in Q4 FY17 after witnessing slowdown in two previous quarter. They further stated that During January-March, its total premium grew by 18 percent.

    4th May 2017