HDFC ERGO Health Insurance Customer Care

• Enjoy options to cover yourself, your spouse, kids and even your parents
• Enjoy access to 10,000+ hospitals for cashless treatment
• Reduce your taxable income by up to Rs. 50,000 deduction under section 80D**

HDFC ERGO General Insurance Company Ltd. is a union of HDFC Ltd., an esteemed financial institution; and ERGO International AG, an insurance branch of the Munich Re group. The vision of the company is to create products as per the needs of the customer and thus, achieve consistent progress and become an admired insurance company. At present, the company has 108 branches across 91 cities.

The insurer offers a range of products such as motor insurance, home insurance, travel insurance, personal accident insurance, and health insurance. In addition to these, it offers special types of insurance like marine insurance, cattle insurance, agriculture insurance, rainfall index insurance, trade credit insurance, etc.

HDFC ERGO offers an array of health insurance plans based on the person/persons being insured such as - individual, family, senior citizen, and parents. Special top-ups are also offered to enhance the base health insurance plans.

If you own a health insurance policy by HDFC ERGO and want to know how to get in touch with the customer care department of the company, you’ve come to the right place.

How to reach HDFC ERGO customer care

If you wish to contact the customer care centre of the insurance company, you can call the toll-free number, send an email, or use the ‘Quick Chat’ feature available on the official website of the company.

Given below are the addresses of HDFC Ergo:

Customer service:

HDFC ERGO General Insurance Company Ltd.,

D-301, 3rd Floor, Eastern Business District (Magnet Mall),

LBS Marg, Bhandup (West),

Mumbai - 400 078.

Registered office:

HDFC ERGO General Insurance Company Ltd.,

1st Floor, HDFC House, Backbay Reclamation,

H.T. Parekh Marg, Church gate,

Mumbai - 400 020.

HDFC ERGO customer care toll-free number

If you want telephonic assistance with respect to your health insurance policy purchased from HDFC ERGO, you can call 1800 2700 700.

Services offered by HDFC ERGO Customer Support

Here is a list of a few of the services offered by HDFC ERGO’s Customer Support:

• Track status of the policy.
• Find out the premium payment due date.
• Intimate the insurer in case of a claim.
• Find out the procedure to be followed to update details such as email ID, contact details, phone number, address, etc.
• Track the claim status.
• Prospective policy buyers can find out features of the many health insurance policies offered.

HDFC ERGO Branch Location in Major Cities of India

HDFC ERGO branches are scattered across the country. Here are the major cities where the branches can be found:

• Ahmedabad
• Pune
• Bangalore
• Mumbai
• Chandigarh
• Kolkata
• Chennai
• Hyderabad
• Cochin
• Delhi

How to register a complaint with HDFC ERGO

In case you have a grievance related to your HDFC ERGO health insurance policy you may:

• Call the toll-free number 1800 2700 700
• Send an email to care@hdfcergo.com

The customer service desk will take 10 days to investigate and send the response. In case there is a delay, the company will inform you about the delay. If you are not satisfied with the response, you may escalate the matter. The company has a 3-level escalation system:

• Write to grievance@hdfcergo.com or submit the grievance online on the official website of the insurer.
• Write to cgo@hdfcergo.com if you do not receive a response within 15 days or are not happy with the response.
• In case your grievance is still not resolved, you may approach the Insurance Ombudsman. You can find a list of the Insurance Ombudsman on the insurer’s website.