• ICICI Lombard Insurance Customer Care

    Health Insurance
    • Premiums as low as Rs12/day for coverage of Rs.4 Lakhs*
    • 10,000+ hospitals for cashless treatment
    • Claim up to Rs. 55,000 deduction under section 80D**

    Health has always been a major concern for all, especially today when junk food is being preferred by the majority. Those who believe health is the real wealth take care of their health, follow various diets, do regular workouts, stay away from anything unhealthy, etc. But, one’s health needs to be protected in every way possible. One such means of safeguarding the health of an individual is by availing a good health insurance plan that offers financial protection at the time of a health emergency.

    ICICI Lombard offers a number of good health insurance schemes that aid one financially at the time of an emergency. Health insurance plans from the company helps reduce one’s stress over finance at the time of availing medical treatments, keeping medical appointments, etc.

    ICICI Lombard GIC Ltd. is known to be one of the popular private general insurance firms in India which has issued more than 17.73 million policies and settled more than 2.18 million claims as on March 31, 2017. The firm has tied up with more than 4500 network hospitals and as per the IRDAI report, has the highest claim settlement ratio.

    How to get in touch with the ICICI Lombard Insurance office

    In case of any medical emergency, getting in touch with your insurer should be the first step. You can get in touch with ICICI Lombard via the following ways:

    • Visit the ICICI Lombard website and under the ‘customer support’ service link you will find dropdowns to search for the nearest branch from your place of incident. Search for the respective branch office and call them on the phone number displayed on the page.
    • You can also write to ICICI Lombard at their registered address as given below:

    ICICI Lombard House

    414, P.Balu Marg,

    Off Veer Sawarkar Marg,

    Near Siddhivinayak Temple,

    Prabhadevi, Mumbai - 400025.

    • You can also write a letter to the ICICI customer care, or mail the team, or contact them at the below given address, email id or phone number:

    ICICI Lombard General Insurance Co. Ltd.

    401-402, Interface Bldg - No.11,

    Link Road, Malad (West),

    Mumbai - 400064.

    Email: customersupport@icicilombard.com

    Toll Free Number: 1800 2666

    Alternate Contact Number: 09223622666 (Chargeable)

    ICICI Lombard Customer Care Toll free/Chargeable Numbers

    Categories Location Accessibility Toll Free/Chargeable Contact Numbers
    Policy purchase, service, policy claims Accessible within India Toll free +1800 2666
    Policy purchase, service and policy claims Accessible from J&K/International numbers Chargeable +91 40 6627 3505
    Policy purchase - NRI customers USA/UK/Canada/Other Countries Chargeable +91 40 6627 3505
    Grievance redressal Toll free +1800 2666

    Services offered by ICICI Lombard Customer Care

    The following are the services offered by ICICI Lombard Customer Care:

    • You can request for changes to be made to your insurance policy such as change in the address, change in your telephone/mobile number, transfer of ownership, correction of registration number, rectification of gender, to change first name, addition of nominee, change in your email ID and other similar endorsements.
    • You can avail help for various claim-related request like download of claim form, to track your health claim, to find out the nearest network hospital, to track your motor claim, to help with the claim settlement process, etc.
    • You can request for a copy of your policy, a printout your policy, a printout of your health card and request for a soft/hard copy of your insurance policy.
    • You can request for cancellation of premium refund, extension of travel policy, cancellation of policy, etc.
    • You can request for any assistance required regarding health check up, scheduling health check up appointments, to get the list of diagnostic centers, etc.
    • Request for help regarding your online policy account, or non-receipt of policy document, etc.
    • You can request for assistance regarding policy renewal
    • You can register your grievances with the team and get it resolved
    • You can request for assistance to locate and get admitted to any of the network hospitals
    • You can request for assistance to locate ICICI Lombard branches

    ICICI Branch Locations In India

    The following are the branch offices located in major cities in India:


    • Aggarwal City Mall, Space No. 315,

    Third floor, Aggarwal City Mall,

    Plot No. 04, Road No. 44, Pitampura

    New Delhi – 110 034

    • Dilshad (GT Road)

    DDA Market, first floor, 101,

    J and K Market, Dilshad Garden,

    New Delhi - 110095

    • Green Park

    First floor, S-13, Green Park,

    Uphar Cinema Complex,

    New Delhi - 110016

    • Janak Puri

    Second and third floor, Aggarwal Plaza Block B-1,

    Plot No. 4 Local Shopping Centre, Mini Market,

    Janak Puri, New Delhi - 110 058

    • Motinagar, KLJ Complex, first floor,

    Block 2, Plot No. 70/A-55, Main Najafgarh Road,

    Motinagar, New Delhi – 110 015

    • Red Fort Parsvnath Towers

    Fourth floor, Red fort, Parsvanath Towers Bhai Veer singh marg,

    Gole Market, New Delhi- 110001


    • S V R Complex 89,

    Second floor, Hosur Main Road Madivala,

    Koramangala, Bengaluru - 560 068


    • Sudha Commercial Complex,

    Shop No 3 and 4, fourth Block,

    Dr Rajkumar Road, Rajajinagar,

    Bengaluru - 560 010, Karnataka

    • The Estate,

    Ninth floor, 121, Dickenson Road, M. G. road,

    Bengaluru - 560042, Karnataka


    • Office no.203, Mehar House,

    No.15, Second floor, Cawasji Patel street,

    Opposite Akbar Ali furniture, Fort, Mumbai - 400001,


    • J. B. Nagar, Andheri 403 ,

    Centre Point, Andheri Kurla Road,

    J. B. Nagar, Andheri (E), Mumbai - 400 059


    • Ground and fourth floor, Interface –11,

    Office No. 401 and 402, New Linking Road,

    Malad (West) Mumbai – 400 064


    • ICICI Lombard House,

    414, P.Balu Marg, Off Veer Sawarkar Marg,

    Near Siddhivinayak Temple, Prabhadevi , Mumbai - 400025


    • Unit No. 1101, eleventh floor, Godrej Coliseum,

    Off Eastern Express Highway, Behind Everard Nagar, Sion, Mumbai - 400 022


    • Third floor, City Point,

    Teli Gali, Andheri (East), CTS no. 411/-1 to 19,

    Opposite Creative Motors, Mumbai - 400069,


    • First floor, George Mansion,

    L.B.S. Marg, Uthalsar, Thane - 400 601


    • Twelfth floor and thirteenth floor, Vishwaroop IT Park ,

    Sector 30, Behind Raghuleela Mall,

    Opposite Vashi Station Vashi, Navi Mumbai - 400705



    • Nungambakkam High Road,

    Chhotabhai Centre, 140, second and third floor,

    Nungambakkam High Road, Chennai – 600034

    Tamil Nadu


    • Banjara Hills, D. No : 6-3-352/1,

    Osman Plaza Road No 1, Banjara Hills,

    Panjagutta, Hyderabad – 500 034



    • Seventh floor, Apeejay House, 15 Park Street,

    Kolkata - 700 016, West Bengal

    • third floor, Block B, J K Millennium Centre,

    46D Chowringhee Road, Kolkata - 700 071,

    West Bengal

    • Thapar House, third floor, Thapar House,

    25 - Brabourne Road, Kolkata - 700001,

    West Bengal

    How to register a complaint with ICICI Lombard

    The following are the steps to file/register a complaint/issue with ICICI Lombard:

    1. Call the ICICI Lombard grievance redressal team on the toll free number: 1800 2666

    You can also write to ICICI Lombard at the below address:

    Customer Support,

    ICICI Lombard General Insurance Co. Ltd.

    401-402, Interface Bldg, No.11, Link Road,

    Malad (West), Mumbai - 400064.

    For various service requests, email the ICICI Lombard grievance redressal team at customersupport@icicilombard.com

    1. Visit any of the registered branches to register your complaint/service request or track your complaint/service request.

    If the resolution provided against your query is not satisfactory, you can write an email to Mr. Prateek D, who is the Service Quality Manager.

    1. If you are not satisfied with the way your query was resolved, send email to the Vice President of Service Quality

    If even after having followed the above steps your issue/query remains unresolved, you can approach the Insurance Ombudsman for Redressal

    • Office of the Insurance Ombudsman,

    Jeevan Prakash Building, sixth floor,

    Tilak Marg, Relief Road,

    Ahmedabad, Gujarat – 380 001.

    Telephone number: 079 - 25501201/079 - 25501202/079 - 25501205/079 - 25501206

    Email: bimalokpal.ahmedabad@ecoi.co.in

    • Smt. Neerja Shah

    Office of the Insurance Ombudsman,

    Jeevan Soudha Building, PID No. 57-27-N-19

    Ground floor, 19/19, 24th Main Road,

    JP Nagar, first Phase,

    Bengaluru, Karnataka. – 560 078.

    Telephone: 080 - 26652048/080 - 26652049

    Email: bimalokpal.bengaluru@ecoi.co.in

    • Shri Guru Saran Shrivastava

    Office of the Insurance Ombudsman,

    Janak Vihar Complex, second floor,

    6, Malviya Nagar, Opposite Airtel Office,

    Near New Market,

    Bhopal, Madhya Pradesh – 462 003.

    Telephone: 0755 - 2769201/0755 - 2769202

    Fax: 0755 - 2769203

    Email: bimalokpal.bhopal@ecoi.co.in

    • Office of the Insurance Ombudsman,

    62, Forest park,

    Bhubaneswar, Orissa – 751 009.

    Telephone: 0674 - 2596461/0674 - 2596455

    Fax: 0674 - 2596429

    Email: bimalokpal.bhubaneswar@ecoi.co.in

    • Dr. Dinesh Kumar Verma

    Office of the Insurance Ombudsman,

    S.C.O. No. 101, 102 and 103, second floor,

    Batra Building, Sector 17 D,

    Chandigarh – 160 017.

    Telephone: 0172 - 2706196/0172 - 2706468

    Fax: 0172 - 2708274

    Email: bimalokpal.chandigarh@ecoi.co.in

    • Shri M. Vasantha Krishna

    Office of the Insurance Ombudsman,

    Fatima Akhtar Court, fourth floor, 453,

    Anna Salai, Teynampet,

    Chennai, Tamil Nadu – 600 018.

    Telephone: 044 - 24333668/044 - 24335284

    Fax: 044 - 24333664

    Email: bimalokpal.chennai@ecoi.co.in

    • Office of the Insurance Ombudsman,

    2/2 A, Universal Insurance Building,

    Asaf Ali Road,

    New Delhi – 110 002.

    Telephone: 011 - 23232481/23213504

    Email: bimalokpal.delhi@ecoi.co.in

    • Shri Kiriti .B. Saha

    Office of the Insurance Ombudsman,

    Jeevan Nivesh, fifth floor,

    Nr. Panbazar overbridge, S.S. Road,

    Guwahati – 781001(ASSAM).

    Tel.: 0361 - 2132204/0361 - 2132205

    Fax: 0361 - 2732937

    Email: bimalokpal.guwahati@ecoi.co.in

    • Office of the Insurance Ombudsman,

    6-2-46, first floor, "Moin Court",

    Lane Opposite Saleem Function Palace,

    A. C. Guards, Lakdi-Ka-Pool,

    Hyderabad - 500 004.

    Telephone: 040 - 67504123/040 - 23312122

    Fax: 040 - 23376599

    Email: bimalokpal.hyderabad@ecoi.co.in

    • Smt. Sandhya Baliga

    Office of the Insurance Ombudsman,

    Jeevan Nidhi – II building, Ground floor,

    Bhawani Singh Marg,

    Jaipur, Rajasthan - 302 005.

    Tel.: 0141 - 2740363

    Email: Bimalokpal.jaipur@ecoi.co.in

    • Office of the Insurance Ombudsman,

    Second floor, Pulinat building,

    Opposite Cochin Shipyard, M. G. Road,

    Ernakulam, Kerala - 682 015.

    Telephone: 0484 - 2358759/0484 - 2359338

    Fax: 0484 - 2359336

    Email: bimalokpal.ernakulam@ecoi.co.in

    • Office of the Insurance Ombudsman,

    Hindustan building Annexe, fourth floor,

    4, C.R. Avenue,

    Kolkata, West Bengal - 700 072.

    Tel.: 033 - 22124339/22124340

    Fax : 033 - 22124341

    Email: bimalokpal.kolkata@ecoi.co.in

    • Office of the Insurance Ombudsman,

    Sixth floor, Jeevan Bhawan, Phase-II,

    Nawal Kishore Road, Hazratganj,

    Lucknow - 226 001.

    Telephone: 0522 - 2231330/0522 - 2231331

    Fax: 0522 - 2231310

    Email: bimalokpal.lucknow@ecoi.co.in

    • Shri Milind A. Kharat

    Office of the Insurance Ombudsman,

    third floor, Jeevan Seva Annexe,

    S. V. Road, Santacruz (W),

    Mumbai - 400 054.

    Telephone: 022 - 26106552/022 - 26106960

    Fax: 022 - 26106052

    Email: bimalokpal.mumbai@ecoi.co.in

    • Office of the Insurance Ombudsman,

    Bhagwan Sahai Palace,

    Fourth floor, Main Road,

    Naya Bans, Sector 15,

    District - Gautam Buddh Nagar,

    Uttar Pradesh - 201301.

    Tel.: 0120-2514250/0120-2514252/0120-2514253

    Email: bimalokpal.noida@ecoi.co.in

    • Office of the Insurance Ombudsman,

    First floor, Kalpana Arcade Building,

    Bazar Samiti Road,


    Patna - 800 006.

    Telephone: 0612-2680952

    Email: bimalokpal.patna@ecoi.co.in

    • Office of the Insurance Ombudsman,

    Jeevan Darshan building, third floor,

    C.T.S. No.s. 195 to 198,

    N.C. Kelkar Road, Narayan Peth,

    Pune, Maharashtra – 411 030.

    Telephone: 020-41312555

    Email: bimalokpal.pune@ecoi.co.in

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