IFFCO-Tokio General Insurance is one of the top general insurance providers in the country, and it has innovative products in multiple domains. The company currently offers insurance services in various domains including health, motor, business, home, travel, etc. The company has a great lineup of health insurance policies that are suitable for everyone including individuals, families, and groups. In addition to mediclaim plans, the company also offers fixed-benefit plans like critical illness cover and personal accident cover for its customers.
IFFCO-Tokio was established as a joint venture between Japanese insurance service provider Tokio Marine & Nichido Fire Group and the Indian Farmer Fertilizer Cooperative (IFFCO). Since its inception in the year 2000, the company has witnessed a significant growth and became one of the largest private insurance companies in the country. It has the distinction of being the only general insurer in the country to have a 100% privately owned distributional channel to provide service to its customers. The company has a strong team of customer service professionals to ensure that its customers are well serviced during the time of their need.
IFFCO-Tokio allows its customers to reach out to the company through different channels. The corporate head office of the company is located in Gurgaon, and the company has its presence in all major cities and towns in the country. If there are any queries or complaints, customers can visit any of the branch offices in their location and check with the company directly. Customers can also reach out to the customer service department of the company through phone and email. In case of grievances, a complaint can be registered with the company’s grievance redressal cell.
Customers can write to the company’s head office located at the following address:
Plot No.3, Sector 29,
Gurgaon - 122001
The customer service department of IFFCO-Tokio can be reached by dialing the following numbers:
Email ID: firstname.lastname@example.org
Customer Service Desk Email ID: email@example.com
To submit their queries, customers can also visit the company website and fill in their information in the ‘Contact Us’ form.
Any complaints regarding the company’s products or services must be made to the company’s customer service department at the first level. If the issue is not satisfactorily resolved within 15 days, the issue can be escalated to the company’s Head of Customer Services through the following email ID.
Head of Customer Services: firstname.lastname@example.org
Upon escalation, the issue will be resolved within a maximum of 14 days. However, if it is not resolved even after 30 days, the policyholder can approach the IRDA or Ombudsman for further escalations.
The IRDA can be contacted if the issue is not resolved within the maximum deadline mentioned above. The insured can reach the IRDA through any of the following ways:
Insurance Regulatory and Development Authority of India
United India Tower, 9th floor, 3-5-817/818
Hyderabad- 500 029.
Contact Number: 040-66514888
Toll-free number: 155255
Email ID: email@example.com
Customers can contact the customer support department of IFFCO-Tokio for any of the following services:
Branches of IFFCO-Tokio General Insurance can be found in multiple locations throughout the country. Some of the top locations include:
When there is a query or a complaint regarding the policies offered by IFFCO-Tokio, the company’s customer service department can be reached through any of the above-mentioned ways. The customer service department will take a maximum of 15 days to resolve a complaint. If it is still not resolved, the complaint can be escalated to the company’s grievance redressal cell. In cases where customers do not get satisfactory responses from the company, other methods of grievance redressal can be pursued. Unresolved issues can be directed to the IRDA or the Ombudsman.
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