IFFCO-Tokio General Insurance Customer Care

IFFCO-Tokio General Insurance is one of the top general insurance providers in the country, and it has innovative products in multiple domains. The company currently offers insurance services in various domains including health, motor, business, home, travel, etc. The company has a great lineup of health insurance policies that are suitable for everyone including individuals, families, and groups. In addition to mediclaim plans, the company also offers fixed-benefit plans like critical illness cover and personal accident cover for its customers.

IFFCO-Tokio was established as a joint venture between Japanese insurance service provider Tokio Marine & Nichido Fire Group and the Indian Farmer Fertilizer Cooperative (IFFCO). Since its inception in the year 2000, the company has witnessed a significant growth and became one of the largest private insurance companies in the country. It has the distinction of being the only general insurer in the country to have a 100% privately owned distributional channel to provide service to its customers. The company has a strong team of customer service professionals to ensure that its customers are well serviced during the time of their need.

How to Reach IFFCO-Tokio General Insurance Customer Care

IFFCO-Tokio allows its customers to reach out to the company through different channels. The corporate head office of the company is located in Gurgaon, and the company has its presence in all major cities and towns in the country. If there are any queries or complaints, customers can visit any of the branch offices in their location and check with the company directly. Customers can also reach out to the customer service department of the company through phone and email. In case of grievances, a complaint can be registered with the company’s grievance redressal cell.

Customers can write to the company’s head office located at the following address:

Corporate Office

IFFCO Tower,

Plot No.3, Sector 29,

Gurgaon - 122001

Haryana (India).

IFFCO-Tokio Customer Care Numbers and Email

The customer service department of IFFCO-Tokio can be reached by dialing the following numbers:

• Toll-free number: 1800 103 5499
• Non toll-free number: (0124) 428 5499

Email ID: websupport@iffcotokio.co.in

Customer Service Desk Email ID: support@iffcotokio.co.in

To submit their queries, customers can also visit the company website and fill in their information in the ‘Contact Us’ form.

Grievance Redressal Procedure

Any complaints regarding the company’s products or services must be made to the company’s customer service department at the first level. If the issue is not satisfactorily resolved within 15 days, the issue can be escalated to the company’s Head of Customer Services through the following email ID.

Head of Customer Services: chiefgrievanceofficer@iffcotokio.co.in

Upon escalation, the issue will be resolved within a maximum of 14 days. However, if it is not resolved even after 30 days, the policyholder can approach the IRDA or Ombudsman for further escalations.

Escalation with IRDA

The IRDA can be contacted if the issue is not resolved within the maximum deadline mentioned above. The insured can reach the IRDA through any of the following ways:

Postal Address:

Insurance Regulatory and Development Authority of India

United India Tower, 9th floor, 3-5-817/818

Basheerbagh,

Hyderabad- 500 029.

Contact Number: 040-66514888

Toll-free number: 155255

Email ID: complaints@irda.gov.in

Services Offered by IFFCO-Tokio Customer Support

Customers can contact the customer support department of IFFCO-Tokio for any of the following services:

• Information on the types of policies available and their features
• Information about the terms and conditions of a policy
• Queries on claim procedure
• Queries regarding the guidelines set forth by the IRDA
• Issues in the claim request filing process
• Queries on access to cashless network hospitals across the country
• Status of a claim after filing

Major Branch Locations of IFFCO-Tokio

Branches of IFFCO-Tokio General Insurance can be found in multiple locations throughout the country. Some of the top locations include:

• Kolkata
• Dehradun
• Agartala
• Hyderabad
• Chennai
• Jaipur
• Ludhiana
• Pondicherry
• Bhubaneswar
• Mumbai
• Pune
• Bhopal
• Kochi
• Bengaluru
• Ranchi
• Ahmedabad
• Goa
• Delhi
• Vijayawada
• Patna
• Chandigarh

How to File a Complaint with IFFCO-Tokio Customer Care

When there is a query or a complaint regarding the policies offered by IFFCO-Tokio, the company’s customer service department can be reached through any of the above-mentioned ways. The customer service department will take a maximum of 15 days to resolve a complaint. If it is still not resolved, the complaint can be escalated to the company’s grievance redressal cell. In cases where customers do not get satisfactory responses from the company, other methods of grievance redressal can be pursued. Unresolved issues can be directed to the IRDA or the Ombudsman.