Max Bupa Health Insurance Customer Care

Max Bupa is one of the major standalone health insurance providers in the country. The company is renowned for its range of health insurance plans that come with an affordable price tag. In addition to mediclaim plans, the company also offers fix-benefit policies in the form of its critical illness cover and personal accident cover. The health insurance policies offered by the company ensure adequate protection for policyholders against various unforeseen medical threats.

Max Bupa Health Insurance was established as a joint venture between Max India Ltd. and UK-based insurance provider, Bupa. Bupa is a renowned global brand in the healthcare industry, and it has its presence in over 190 countries across the world. By partnering with Max India, Bupa brings its decades worth of healthcare industry knowledge for Indian customers. With its focus on customers, Max Bupa operates a strong customer care department to tackle the queries and complaints put forth by its customers.

How to Reach Max Bupa Health Insurance Customer Care

The company’s customer care department can be contacted through multiple channels as per the convenience of the customer. Max Bupa is headquartered in New Delhi and has branches in multiple locations in the country. If they have any queries or complaints, customers are free to visit these branch offices within the office hours. Customers can also write to these branches or contact the company’s customer service department through phone or email. If the issues are not satisfactorily resolved, customers can try out the grievance redressal cell of the company.

Max Bupa’s corporate head office is located at the following address:

Corporate Office

Max Bupa Health Insurance Company Limited,

B-1/I-2, Mohan Cooperative Industrial Estate,

Mathura Road,

New Delhi-110044.

Phone: 011-30902000

Max Bupa Customer Care Numbers and Email

Customers can reach the company through any of these phone numbers:

• Customer helpline: 1860 3010 3333
• Toll-free number: 1800 3010 3333
• Alternate number: 011 66326666

Email ID: customercare@maxbupa.com

Customers can also fill out the ‘write to us’ form in the official website and wait for the company’s customer service department to contact them.

Grievance Redressal Procedure

The first step of the grievance redressal procedure involves contacting the company’s customer care and registering the complaint. Alternatively, customers can also write to the grievance redressal cell directly.

Email ID: grievanceredressal@maxbupa.com

If the issue is not satisfactorily resolved, it can be escalated further to the grievance redressal officer through the following email IDs:

Grievance Redressal Officer Email ID: priority.services@maxbupa.com

Designated Grievance Officer Email ID: GRO@maxbupa.com

If the issue is still not resolved within a reasonable time, it can be escalated further to the IRDA or the Ombudsman.

Services Offered by Max Bupa Customer Care

The company’s customer care department can be contacted for any of the following requests:

• Queries on policy features and benefits
• Queries on how to purchase health insurance policies
• Queries or complaints regarding a policy
• Information on guidelines outlined by the IRDA
• Issues related to claim request filing process
• Information on how to file a claim request
• Status of a submitted claim

Major Branch Locations of Max Bupa

Branch offices of Max Bupa can be found in any of these top locations:

• Hyderabad
• Chennai
• Pune
• Mumbai
• Bengaluru
• Delhi
• Surat
• Jaipur
• Ludhiana
• Kochi
• Kolkata
• Noida
• Chandigarh
• Patna
• Goa
• Jodhpur
• Lucknow
• Faridabad

How to File a Complaint with Max Bupa Customer Care

The company’s customer care department can be reached through any of the methods given above. Once the complaint is registered, the customer can contact the company after a few days and check on the development. If the complaint is not resolved satisfactorily, it can be taken to the grievance redressal cell. Only after this step, it is ideal to contact the IRDA or Ombudsman for dispute resolution.