National Health Insurance Customer Care

• Premiums as low as Rs12/day for coverage of Rs.4 Lakhs*
• 10,000+ hospitals for cashless treatment
• Claim up to Rs. 55,000 deduction under section 80D**

National Health Insurance is one of the four state-owned general insurance service providers in India. It is the oldest general insurance company in India and has an extensive customer base throughout the country. It is also one of the general insurance firms that pioneer various government-backed schemes developed for the low-income segment of the society. In the health insurance domain, the company offers various products suitable for individuals, families, and groups.

The company is headquartered in Kolkata, where it was first established in the year 1906. National Insurance has extensive presence with branch offices in different locations across the country. In terms of gross direct written premiums, National Insurance is the second largest non-life insurers in the country. Being one of the largest insurers in the country, the company operates a large customer service department to ensure top notch service for its customers.

How to Reach National Insurance Customer Care

There are multiple ways to reach the company when there is an issue regarding a policy. In addition to the toll-free customer service department, the company’s office branches also can be contacted directly by visiting those places. National Insurance branches in various states and major cities can also be contacted directly with regard to a complaint. The company’s website provides detailed information about various state offices and their contact information.

The corporate head office of National Insurance is located at the following address:

Registered Office:

No.3, Middleton Street,

Prafulla Chandra Sen Sarani,

Kolkata - 700071

West Bengal

National Insurance Toll-Free Customer Care Number & Email

For any queries or complaints related to insurance policies, the company can be contacted in the following ways.

• Toll-free number: 1800 200 7710
• Head office telephone number: 22831705
• Head office fax number: 22831740

Emai ID: website.administrator@nic.co.in

Services Offered by National Insurance Customer Support

The following services are offered by the company’s customer support department:

• Any enquiries regarding policy benefits and features
• Information regarding any of the general insurance policies available in the lineup
• Queries related to the terms and conditions of a specific policy
• Doubts regarding IRDA guidelines on a health insurance policy
• Information on how to file a claim request
• Information regarding cashless treatment facility available in a hospital
• Tracking the status of a claim

Major Branch Locations of National Insurance

Being one of the major public-sector general insurance companies in India, offices of National Insurance are spread out in multiple locations throughout the country. Some of the branch locations in the country can be listed as follows:

• Kolkata
• New Delhi
• Bengaluru
• Chennai
• Hyderabad
• Mumbai
• Ahmedabad
• Dehradun
• Chandigarh
• Goa
• Guwahati
• Jaipur
• Imphal
• Noida
• Patna
• Shillong
• Visakhapatnam
• Vijayawada
• Bhubaneswar

How to File a Complaint with National Health Insurance

For any issues, the company’s customer care department can be contacted through the toll-free number mentioned above. The customer care department will guide the insured on how to proceed with the complaint filing process. If the issue is not resolved, it can be escalated to the grievance redressal department of the company.

Any further escalations can be resolved by contacting the company’s head office. If the resolution process does not work out, it can be escalated to the IRDA. Any further escalations can be done at the Ombudsman or Civil Court.