Star Health and Allied Insurance Network Hospitals

Star Health and Allied Insurance Company is one of the leading health insurance companies in India. The insurer boasts of having more than 9800 network hospitals where you can avail the cashless treatment facility and get yourself treated in some of the best hospitals in India. You can visit the official website of the insurance company to know about the nearest hospital where you can avail cashless treatment. 

Star Health Network Hospitals in Different States

What are the benefits of choosing a Star Health and Allied Insurance network hospital? 

The claims process at any Star Health and Allied Insurance network hospital is customer-friendly and hassle-free. All the network hospitals under Star Health Insurance Company offer cashless treatment facility. Therefore, you do not have to worry about paying the medical bills out of your own pocket and wait for the insurance company to reimburse the amount to you.

What procedures are covered under Star Health and Allied Insurance cashless claim facility? 

Star Health and Allied Insurance plans provide coverage against various medical conditions when you get hospitalised in any of the network hospitals either in India or overseas. The coverage that you will get to enjoy for certain procedures or conditions will depend on the policy purchased by you. Some of the conditions for which the insurer offers coverage are: 

• Plans like Star Care Micro and Star Health Gain Insurance Policy provide coverage if you are diagnosed with cataract. 
• Star Health Insurance Company provides coverage to those who have been diagnosed with HIV/AIDS. 
• Cancer. 
• Chronic kidney disease. 
• Brain tumor. 
• Major organ transplant. 
• Cerebro Vascular stroke causing Hemiplegia. 
• Established irreversible paraplegia. 
• Established irreversible Quadriplegia. 
• Established irreversible coma. 

Under certain plans offered by Star Health Insurance, the costs related to certain day care procedures are covered by the insurer. There are plans which also cover the in-patient hospitalisation charges such as the nursing expenses, room boarding charges, cost of medicines and drugs, doctors fee, etc. 

What procedures are not covered under Star Health and Allied Insurance cashless claim facility? 

There are certain conditions that are not covered under a Star Health Insurance plan. Some of the exclusions that you must be aware of are: 

• Diseases contracted before the end of the waiting period. 
• Gall bladder diseases. 
• Injuries or diseases caused due to war. 
• Injuries or diseases caused due to nuclear activities. 
• Complications arising due to pregnancy, miscarriage, abortion, etc. 
• The cost related to the surgical procedures for the treatment of metabolic disorders, obesity, etc. 
• Cost related to refractive error correction or Lasik laser. 
• Dental surgery or treatment expenses. 
• Circumcision. 
• Mental and psychiatric disorders. 
• Sexually transmitted diseases. 
• Intentional self-caused injuries. 

How do you file a claim at a Star Health and Allied Insurance network hospital? 

The process for filing a claim at a Star Health and Allied Insurance network hospital is given below: 

• Visit https://www.starhealth.in/.
• Under the ‘Claims’ section, click on ‘Claims Intimation’.
• Choose the type of claim from the options that are provided.
• Depending on the type of claim, the information that must be entered will vary. Patient, admission information, hospital information, and accident information are some of the details that must be entered.
• Enter the captcha and click on ‘Submit’.
• A Star Health and Allied Insurance representative will contact you to process the request.

In case of hospitalisation or an emergency, you can call the following numbers given below: 

• Toll-free helpline number: 1800 425 2255 
• Toll-free number: 1800 102 4477 
• Other Users: 044 2831 9100/ 044 2853 2060/ 044 2853 2080  

You must carry your ID card and policy schedule with you to make the claim process faster and simpler. 

Frequently asked questions (FAQs) 

1. Will the insurer cover me if I get treated in a non-network hospital? 

It is always recommended that you get treated in a network hospital. However, you can choose to get treated in a non-network hospital as well. The insurer will reimburse the expenses incurred by you provided you contact them within 24 hours of getting hospitalised and furnish all the required documents.  

2. What are network hospitals? 

Network hospitals are the hospitals which are in agreement with the insurance company to provide cashless facility to its customers.  

3. What do you mean by cashless hospitalisation? 

In case the insured is hospitalised at a network hospital, they do not have to pay the hospitalisation bills out of their own pocket. Under a cashless hospitalisation process, the cost of treatment is settled directly by the insurance company. 

4. Can a request for authorisation of cashless be declined by the insurer/hospital? 

Yes, the request for the authorisation of cashless hospitalisation can be declined on the grounds that incorrect information has been provided, or if the insurer is unable to get any more information about the medical condition. The authorisation for cashless treatment can also be declined if the patient is suffering from a condition which is excluded under the policy or is against the advice of the doctors. 

5. How can I know about the nearest network hospitals near me? 

You can visit the official website of the Star Health and Allied Insurance Company and under the ‘network hospital’ tab enter the state and the city in which you reside. You will receive the list of network hospitals along with their contact details and the address.