Oriental Health Insurance Customer Care

Oriental Insurance is one of the four public-sector general insurance firms in India. The company was originally established in the year 1947 and became nationalised in the year 1973 during the nationalisation drive of the general insurance businesses. The company is renowned for its extensive product lineup in multiple domains including motor insurance, home insurance, personal accident insurance, health insurance, etc.

In the health insurance domain, the company has various products suitable for individuals, families, and groups. Moreover, Oriental Insurance is also a pioneer when it comes to implementing various government-backed schemes throughout the country. The health insurance plans offered by the company are suitable for customers not only in urban but also rural parts of the country. The company also has a strong team of professionals to provide customer care support for its policyholders.

How to Reach Oriental Insurance Customer Care

The company offers multiple ways for its customers to reach out to it when the need arises. Oriental Insurance has its headquarters in New Delhi, and its offices are spread across multiple locations throughout the country. The company has about 31 regional offices and over 1,800 branch offices in various parts of India. It is possible for customers to visit these offices directly if there is an issue with their policies. Policyholders can also call the company’s customer service department and inform them about the issues they are facing.

Customers can write to the company’s head office located at the following address:

Registered Office

The Oriental Insurance Company Ltd.

Oriental House, A-25/27, Asaf Ali Road,

New Delhi - 110002

Phone No.: 011-43659595

Oriental Insurance Customer Care Numbers and Email

The company’s customer care department can be reached through the following numbers if there are any queries or complaints regarding one’s health insurance policies:

• Toll-free number: 1800 11 8485
• Non toll-free number: 011 33208485 (normal call charges apply)

Email IDs: csd@orientalinsurance.co.in; portal.support@orientalinsurance.co.in (for any portal related queries)

Grievances and Complaints

In case of grievances and complaints, customers can write to the following address:

Chief Manager,

Customer Service Department,

4th Floor, Agarwal House,

Asaf Ali Road,

New Delhi - 110002.

Services Offered by Oriental Insurance Customer Support

The customer support department of Oriental Insurance handles the following services:

• Information about insurance policies and their features
• Doubts regarding the terms and conditions of a policy
• Any issues or inaccuracies in policy documents
• Any doubts on the guidelines formulated by the IRDA
• Doubts in the claim filing process
• Information regarding cashless treatment facilities in major hospitals
• Information on claim status

Major Branch Locations of Oriental Insurance

Oriental Insurance has its presence in all major cities and towns in the country. Some of the major locations of Oriental Insurance includes:

• New Delhi
• Kolkata
• Hyderabad
• Chennai
• Bengaluru
• Mumbai
• Guwahati
• Patna
• Goa
• Chandigarh
• Raipur
• Ahmedabad
• Pune
• Kochi
• Imphal
• Pondicherry
• Noida
• Bhopal
• Visakhapatnam
• Srinagar

How to File a Complaint with Oriental Insurance Customer Care

If there is a query or complaint, the company’s customer service department can be reached through any of the methods given above. The customer service department will clarify the policyholder on how to proceed with regard to a certain issue. For instance, if it is related to a claim settlement process, the customer service department will provide information on how to carry out the request and the documents required for submission.

If a complaint is not resolved by the customer service within 15 days, it can be directed to the grievance redressal department of the company. Customers can also write to the head office in case of any escalations. Further escalations related to unresolved issues can be directed to the IRDA. If the issue is still not resolved, customers can approach the Ombudsman or Civil Court for further escalations.