Royal Sundaram General Insurance is one of the earliest private sector general insurance companies in the country. They were provided with the license by the Insurance Regulatory and Development Authority of India (IRDAI) in the year 2000. The company offers a range of insurance products such as two-wheeler insurance, car insurance, travel insurance, health insurance, home insurance, business insurance, and individual personal accident insurance. They also have certain special insurance plans like engineering insurance, marine insurance, fire insurance, etc. The products are designed not only for individuals and families but also small and medium enterprises, other businesses, and rural customers.
The insurer has won a number of awards over the years and has pan-India access across 136 cities in the country.
Royal Sundaram aims to provide excellent customer service and hence does the best in its capacity to help customers. Customers who wish to get in touch with the customer care help desk may do so via email, phone, or live chat.
Also, the insurance company can be reached at the following address:
Royal Sundaram General Insurance Co. Limited,
Vishranthi Melaram Towers,
No.2/319, Rajiv Gandhi Salai (OMR),
Karapakkam, Chennai - 600 097
In case an individual has any query with respect to the health insurance policies availed by him/her from Royal Sundaram, he/she may call the toll-free number - 1860 425 0000 to resolve such queries.
In an effort to offer good quality services, the customer care executives lend a helping hand in many different ways. They help customers:
*The services of the customer care department are not limited to what is mentioned above.
Being one of the popular insurance companies in the country, branches can be found in the following major cities:
The branches are scattered throughout the country for better accessibility to the customers. Each of the states has at least 3 branches.
In case of a complaint with regard to the services offered by the company, the following procedure can be followed to escalate the matter. The company has a 3-level grievance redressal system.
Level 1: Customers can either submit the complaint online with the help of an online form on the official website of Royal Sundaram or send an email to email@example.com.
They can also be reached at the address mentioned earlier. The customer care department typically takes 10 days to respond or will send an interim reply in case they expect a delay. If the matter is unresolved at level 1, it can be taken to the next level.
Level 2: In case the issue was unresolved, the solution did not meet your expectations, or there was no response for 15 days, customers can register a complaint on the official website or write to firstname.lastname@example.org
Level 3: If the issue has still not been resolved at the second stage, customers can reach the Insurance Ombudsman. The list of Insurance Ombudsman is available on the official website of the company.
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