SBI General Insurance is one of the most popular general insurance companies which is backed by experienced organisations – State Bank of India and Insurance Australia Group as the founding companies. The operations started in the year 2010 and the company currently has branches pan-India. The branches of the insurer can be found in more than 100 major cities of the country. The company offers an array of insurance products – health insurance, travel insurance, home insurance, motor insurance, and personal accident insurance. Additionally, the insurer provides insurance covers for various commercial sector industries such as aviation, marine, and construction & engineering. A few of the insurance types offered to such industries are fire insurance, package insurance, and liability insurance.
SBI has created many channels for customers to reach the company in case of any queries or clarifications. Here are a few ways:
Natraj 101, 201 & 301, Junction of Western Express Highway & Andheri Kurla - Road,
Andheri (East) Mumbai - 400 069
In case of any query, you can get in touch with the customer care department through the toll-free numbers:
SBI General has the vision to become the most trusted Indian insurance company by maintaining fair business practices. Hence the company offers customer support in the following ways:
*The services of the department are not limited to what is mentioned above.
SBI branches are located in most of the major cities in India to make them more accessible. Some of the major cities where you can find SBI General branches are:
The grievance redressal department of the company promises to offer the best customer service and respond to customers as soon as possible. The insurer has a 5-step grievance redressal system as mentioned below.
You are required to air your grievance in any one of the following ways:
If your grievance was not resolved, you can send a mail to the head of the customer care to firstname.lastname@example.org
If you are still unhappy with the solution provided, you may write to the Chairman of the Grievance Redressal Committee. The issue will be looked into by the committee to provide a solution.
If the solution provided is unsatisfactory after following all the above-mentioned steps, you can call the Insurance Regulatory and Development Authority of India (IRDAI) on the toll-free number 155255. Alternatively, you can submit a complaint on the official website of IRDAI.
If you wish to further escalate the matter, you can contact the Insurance Ombudsman of the region.
Senior citizens who have grievances can write to email@example.com.
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