SBI General Insurance Customer Care

• Premiums as low as Rs12/day for coverage of Rs.4 Lakhs*
• 10,000+ hospitals for cashless treatment
• Claim up to Rs. 55,000 deduction under section 80D**

SBI General Insurance is one of the most popular general insurance companies which is backed by experienced organisations – State Bank of India and Insurance Australia Group as the founding companies. The operations started in the year 2010 and the company currently has branches pan-India. The branches of the insurer can be found in more than 100 major cities of the country. The company offers an array of insurance products – health insurance, travel insurance, home insurance, motor insurance, and personal accident insurance. Additionally, the insurer provides insurance covers for various commercial sector industries such as aviation, marine, and construction & engineering. A few of the insurance types offered to such industries are fire insurance, package insurance, and liability insurance.

How to reach SBI General Insurance Customer Care

SBI has created many channels for customers to reach the company in case of any queries or clarifications. Here are a few ways:

• Call the toll-free number.
• Request a call back by filling in basic details and your phone number on the official website.
• Start a live chat through the official website.
• Send an SMS with shortcodes. In the case of health insurance, the following codes can be sent:

• If you wish to update your email ID, type UPDATE along with the name of the customer and the email ID and send it to 561612.
• Type HEALTH and send it to 561612
• Type CLAIM and send it to 561612

Corporate and Registered Office:

Natraj 101, 201 & 301, Junction of Western Express Highway & Andheri Kurla - Road,

Andheri (East) Mumbai - 400 069

SBI General Insurance Customer Care Toll-free Number

In case of any query, you can get in touch with the customer care department through the toll-free numbers:

• 1800 22 1111
• 1800 102 1111

Services offered by SBI General Insurance Customer Support

SBI General has the vision to become the most trusted Indian insurance company by maintaining fair business practices. Hence the company offers customer support in the following ways:

• Help intimate a claim.
• Explain the claim process and list out the documents that need to be submitted.
• Help change any contact detail information in the policy.
• Resolve any queries regarding the policy and claim procedure.
• Help understand the plan better.
• Find out the nearest network hospital.

*The services of the department are not limited to what is mentioned above.

SBI General Insurance Branches in India

SBI branches are located in most of the major cities in India to make them more accessible. Some of the major cities where you can find SBI General branches are:

• Mumbai
• New Delhi
• Shillong
• Gandhinagar
• Kharagpur
• Pune
• Shimla
• Varanasi
• Allahabad
• Panaji
• Indore
• Kochi
• Lucknow
• Bengaluru
• Ahmedabad
• Hyderabad
• Chennai
• Kolkata

How to file a complaint with SBI General Insurance

The grievance redressal department of the company promises to offer the best customer service and respond to customers as soon as possible. The insurer has a 5-step grievance redressal system as mentioned below.

Step 1

You are required to air your grievance in any one of the following ways:

• Call the customer service desk on the toll-free number.
• Fax them on 1800 22 7244 or 1800 102 7244
• Send an email to customer.care@sbigeneral.in
• Pay a visit to any of the branches of the company.

Step 2

If your grievance was not resolved, you can send a mail to the head of the customer care to head.customercare@sbigeneral.in

Step 3

If you are still unhappy with the solution provided, you may write to the Chairman of the Grievance Redressal Committee. The issue will be looked into by the committee to provide a solution.

Step 4

If the solution provided is unsatisfactory after following all the above-mentioned steps, you can call the Insurance Regulatory and Development Authority of India (IRDAI) on the toll-free number 155255. Alternatively, you can submit a complaint on the official website of IRDAI.

Step-5

If you wish to further escalate the matter, you can contact the Insurance Ombudsman of the region.

Senior citizens who have grievances can write to seniorcitizengrievances@sbigeneral.in.