Star Health Insurance Customer Care

Star Health was set up in the year 2006 and is purely focussed on health insurance. They offer a wide range of health insurance, travel insurance, and accident care policies. This ensures that the company gives undivided attention to the service, design, and innovation of the products. The company is the first stand-alone health insurance company in the country and has more than 430 branches throughout India. They have won many awards including the W.H.O. Award of Excellence, Best Health Insurance Provider of the Year, Claims Service Company of the Year, etc.

If you possess a health insurance policy from Star Health and have a query regarding the same, read further to find out how you may get your issue sorted at the earliest.

How to reach Star Health Insurance Customer Care

You may reach the customer support through phone, email, or the virtual assistant ‘LiveChat’ on the official website of the insurer.

You can also use the following address to contact the customer care department:

The Manager- Customer Care,

Star Health and Allied Insurance Co. Ltd.,

No.1, New Tank Street, Valluvarkottam High Road,

Nungambakkam, Chennai - 600 034.

Star Health Insurance Customer Care Toll-free Number

If you have certain queries that you think can be resolved over the phone, you may call any one of the below-mentioned toll-free numbers:

• 1800 425 2255
• 1800 102 4477

You can also call on one of the following numbers:

• (044) 2831 9100
• 2853 2060
• 2853 2030

Services offered by Star Health Insurance Customer Support

The health insurance customer care desk of Star Health can assist you in the following ways:

• Help you understand the features of the health insurance policies.
• Explain the procedure to renew your policy.
• Inform the premium payment due date.
• Help you understand the details of your policy.
• Help you find the nearest network hospital.
• Track the status of your policy.
• Track the status of any claim made.
• Clarify details regarding the claim process.

*The services of the department are not limited to what is mentioned above.

Star Health Insurance Branch Location in Major Cities of India

Star Health branches are present pan-India. Here are few of the cities where you can find the branch locations of the company:

• Ahmedabad
• Delhi
• Patna
• Guwahati
• Bangalore
• Cochin
• Bhopal
• Mumbai
• Chennai
• Hyderabad
• Lucknow
• Kolkata

How to file a complaint with Star Health Insurance

Star Health states that customer care is of utmost importance to them and hence promises to acknowledge or reply to any complaint made within 48 hours of registering the complaint. The company has a 3-level grievance redressal system as given below:

Level 1: Find the contact number of the Grievance Officer from the official website of the insurance company. Make a phone call to the concerned officer and register your complaint.

Level 2: If you are not satisfied with the Grievance Officer’s response, you may submit a complaint on the website or call the toll-free numbers – 1800 425 2255/1800 102 4477.

Level 3: If your issue still remains unresolved or if the response is not satisfactory, you may contact the Grievance Redressal Officer.

Mr. V. Vasudevan,

No.1, New Tank Street, Valluvarkottam High Road,

Nungambakkam, Chennai – 600 034.

Phone: 044- 2824 3921

Mobile: 94449 43890

Email: grievances@starhealth.in

If none of the above levels meet your expectations, you may escalate the matter to the Insurance Regulatory Authority. The IRDA Grievance Call Centre can be contacted in the following ways:

• Call the toll-free number 1800 4254 732
• Send a mail to complaints@irda.gov.in
• Find and contact the Insurance Ombudsman of your region