• How to Check ICICI Prudential Policy Status?

    Life Insurance
    • Premiums as low as Rs.17/day for sum assured of Rs.1 crore*
    • Claim up to Rs. 1,50,000 deduction under section 80C**
    • Choose between annual and monthly premium payment options

    ICICI Prudential Life Insurance Company is one of the largest insurance companies in India. It has a reputation for providing different types of insurance products to its customers as it caters to their various needs.

    If you are a customer of ICICI Prudential Life Insurance, then you can easily manage your policy from the comfort of your home. If you have a secured internet connection and a laptop or a smartphone, you can easily manage your policy which includes paying your premiums, checking the status of your policy, and many more within minutes. The whole process is extremely easy and hassle-free in nature. We will look at some of the methods that you can follow to check the status of your policy.

    If You Are a First-Time User of ICICI Prudential Life Insurance

    If you are someone who is going to use this facility for the first time, then you will have to create a profile through which you can login to manage your policy according to your convenience. The process to register yourself is given below:

    • Login to the official website of ICICI Prudential Life Insurance Company.
    • Click on LOGIN, you will receive a drop-down of various categories in which you will have to choose Customer.
    • A page will open where you will have to click on New User.
    • Enter either your email id, mobile number, or policy number followed by entering your date of birth. Click submit.
    • Create a password for yourself. Click Submit.
    • You will have to wait for six hours as your profile will be set up. You can then use your credentials to login to the portal and check the status of your policy.

    If you are a registered user

    You will have to follow the steps given below if you are a registered user and wish to check the status of your policy:

    • Login to the official website of the ICICI Prudential Life Insurance Company.
    • Click on LOGIN, you will receive a drop-down of various categories in which you will have to choose customer.
    • A page will open where you will be required to enter either your email id or mobile number registered with the insurance company.
    • Enter your password.
    • Under Start In option, click on the option you wish to check upon. For example, if you wish to view policy details then click on View Policy Details, and click on Sign In. You can then proceed to view the details of your policy.

    If you forget your password

    You will have to follow the methods given below in case you forget your login password:

    • Click on LOGIN, you will receive a drop-down of various categories in which you will have to choose customer.
    • A separate page will pop up in front of you. Click on Forgot Password.
    • You will be directed to a separate page where you will have to enter either your email id, mobile number, or policy number followed by entering your date of birth. Click submit.
    • You will have to create a new password. Click on Submit. Your password will get updated after six hours following which you can use it to login to the portal.

    Other ways to check the status of your policy

    If you are an existing customer

    • Click on Contact Us.
    • Under Existing Customers section, you will find ‘Hi! I am your Service Assistant’ option. There will be a message box where you can post your query. In case the service assistant is unable to help you with your query, you will see a message right below it with a link saying Write to Us and Contact Us.
    • Click on Write to Us, wherein a separate page will open. Enter the details as required and select the type of query you have. Click on Submit.
    • You can also call on the number 1860 266 7766* if you are a resident of India and wish to know anything related to your policy. If you are an NRI, you will have to call on the number +91 22 6193 0777*. You must also note that the phone service is available on Mondays to Saturdays except on national holidays. You can call anytime from 10:00 a.m. to 07:00 p.m..

    If you are a new customer

    • Click on Contact Us.
    • Click on New Customer.
    • Under Track Your Application, click on the link Click Here. You will be directed to a separate page where you will have to enter either your registered mobile number, application number of your policy, policy number, or your transaction ID including your date of birth. You will be then able to find the status of your policy.
    • You can also avail the service of the insurance company’s chatbot service called Ask Ligo. You can either select the type of query you have or directly type in your query following which the chatbot will help you.
    • You can also call on the number 1860 266 7766* if you are a resident of India and wish to know anything related to your policy. The phone service is available on Mondays to Saturdays except on national holidays. You can call anytime from 10:00 a.m. to 07:00 p.m.. You do not need to prefix your country code while calling on the number.

    If you are an NRI Customer

    • Click on Contact Us.
    • Click on NRI Customers
    • In order to know the status of your policy or if you have any other policy-related query, you can send a mail to the email id lifeline@iciciprulife.com.
    • You can also call on the number +91 22 6193 0777* which is open 24x7 except on national holidays. You can also call on the number 1860 266 7766* from 10:00 a.m. to 07:00 p.m. from Monday to Saturday.

    If you are a Group and Annuity customer

    • Click on Contact Us.
    • Click on Group and Annuity customer.
    • In case of any queries related to the policy which also includes checking the status of the policy, you can send a mail to the email id grouplife@iciciprulife.com. In case of any queries related to annuity, you can send a mail to the email id myannuity@iciciprulife.com
    • You can also call on the number 1860 266 7766* from 10:00 a.m. and 07:00 p.m. from Monday to Saturday. Please note that you are not required to use any country code while calling on this number.

    SMS service

    You can use the SMS service in order to get your policy-related queries cleared by sending a message in a predetermined format to 56767.

    • Revive Policy: SMS - Revive
    • Register PAN: SMS- PANC
    • Get payment assistance: SMS Assist
    • Request advisor to call back: SMS - SMA
    • Get VAM call back: SMS - Select
    • Avail cheque pick-up: SMS - COLLECT
    • Get a list of SMS Helpline Alerts available: SMS - SRV
    • Address claim query: SMS - I claim
    • Opt for Ibank direct debit: SMS - DEBIT
    • Opt for ECS facility: SMS - ECS
    • Request ECS redebit towards bounce payment: SMS - PAY
    • Get policy fund value: SMS - NAV
    • Get product information: SMS - MOR
    • Capture actionable feedback: SMS - Unhappy
    • Capture positive feedback: SMS - Happy

    Hence, these are some of the ways through which not only you can find the status of your policy but also get your other policy-related queries cleared as well. The whole process is very simple and hassle-free in nature and all you need is a secure internet connection and a laptop or a smartphone.

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