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  • ICICI Lombard Car Insurance

    Car Insurance
    • Get quotes from multiple insurers
    • Choose from a variety of zero depreciation and roadside assistance covers
    • 3100+ cashless garages

    ICICI Lombard Car Insurance is one of the products offered by ICICI Lombard General Insurance Ltd, one of the biggest private players in the insurance sector in India. The company is a joint venture between the country’s second largest bank ICICI Bank Limited and Canadian financial services company Fairfax Financial Holdings Limited.

    Car Insurance Online ICICI Lombard

    Third-party Cover Up to Rs.7.5 lakhs
    Cashless Network Garages 3500+
    Incurred Claim Ratio 2016-17 78.91%
    Net Earned Premium NA
    Covers Provided
    • Zero depreciation
    • No claim bonus
    • Consumables cover
    • Garage cash
    • Return to Invoice
    • Roadside assistance
    • Engine protect plus
    • Battery jump start
    • Message relay
    • Accommodation
    • Quick claim settlement
    • Instantaneous purchase
    • Hassle free claim settlement
    • Third-party liability
    • Personal accident cover
    • Loss due to natural calamities
    • Loss due to man-made calamities
    • Loss due to wear & tear
    • Damage due to general aging of the car
    • Nuclear risks, war


    Features and Benefits

    • Special discounts-Policyholders who are registered members of the Automobile Research Association of India can avail a special discount of up to 5% and an additional 2.5% if there is an approved anti-theft device installed in the car.
    • Easy purchase & renewal- ICICI Lombard car insurance policies are issued online at the click of a button with very minimal paperwork. The renewal process is also quick, easy and can be done online in a matter of minutes.
    • Cashless garages- With a good and wide network of more than 3500 network garages spread across the country, ICICI Lombard provides customers assistance during emergency situations.
    • A wide range of add-on options- ICICI Lombard offers a variety of attractive add-on options including towing assistance, accommodation benefit, garage cash, engine protect plus, etc.
    • 24/7 call center- Assistance will be provided at any time of the day. Customers can contact the emergency toll-free number and make use of the towing services which will be available 24/7. In case the vehicle needs to be towed, charges up to Rs.1500 will be covered.
    • Hassle-free claim settlement process- It is very easy to file a claim with this insurance provider. Their 24/7 customer support team works round the clock to settle claims in a smooth and efficient manner. Minor claims can be settled instantly through the network of cashless garages.

    Easy Steps To Apply for ICICI Lombard Car Insurance Online

    • Log on to the ICICI Lombard website and click on the car insurance link
    • Click on the option to ‘Buy New Policy’ and proceed
    • Fill in your mobile number and email address
    • Click on the get quote option. You will be redirected to another page to fill in more personal details.
    • Once you fill in details, click on proceed and you will get a quick insurance quote
    • If you are happy with the quote, click on the ‘Buy Now’ option. If you have any specific requirements specify and choose your add-on options.
    • Proceed to make payment. The insurance policy will be sent to you immediately.

    Why ICICI Lombard Car Insurance

    Effortless policy purchase
    Easy renewals
    Hassle-free claim settlement process
    Wide range of add-ons
    Special discounts
    Zero depreciation cover
    Policy switch option
    Daily commute allowance

    Add-on covers on ICICI Lombard Car Insurance

    ICICI Lombard offers an extensive and wide range of add-on cover options to customers. Let's explore them.

    • Zero depreciation- The vehicle will be protected against any kind of loss that arises due to the depreciation of the vehicle on the whole or depreciation of specified parts in the car. The policyholder is thus entitled to receive the full claim amount without any deductions due to depreciation.
    • Return to invoice- Under this add-on, the policyholder will receive damages worth the original purchase invoice price. In other words, the gap between the car insurance settlement amount and the actual cost of the vehicle including road tax and other prerequisites will be included.
    • Engine protect Plus- The insurance provider will cover expenses towards the repair and replacement of engine parts, differential parts and gearbox parts of the insured vehicle if damage has occurred due to leakage or ingression of lubricating oil.
    • Battery jump start- If the vehicle breaks down and stops running due to a battery issue, a technician will take care of the issue.
    • Message relay- In the case of an unforeseen emergency, the insurance provider will take the initiative to send the message to family members or specified persons as mandated by the policyholder.
    • Flat tyre replacement- The insurance company will provide the policyholder the benefit of availing services in case of a flat tyre. The repair and maintenance for the same will be taken care of as per the policy terms.
    • Arrangement of rental vehicle- A separate vehicle will be arranged to provide the policyholder an alternate means of transport in case of a breakdown, accident or any other unfortunate event.
    • Legal adviser- The insurance provider will make arrangements to provide the policyholder legal help in case of an accident or breakdown. Contact details of established legal experts will be shared.
    • Referring a hospital- In a situation where the policyholder or others travelling in the car require hospitalization, a list of references for specified, good quality hospitals will be provided. A contact list will be shared.
    • Loss of personal belongings- Cover will be provided for personal items like laptops, clothes, phones, etc, that remain locked in the car during an unfortunate event. A sum of Rs.500 has to be paid as deductible to avail this claim.
    • Roadside assistance- Services such as towing assistance, breakdown support, the supply of fuel, key replacement, etc, will be provided to the policyholder at the time of an emergency.
    • Accommodation assistance- If the car in concern is rendered immobile due to an accident, the insured party will be eligible to avail hotel accommodation for one day at the price of up to Rs.5000. However, this benefit is only offered if repair work extends for 12 or more hours.
    • Taxi benefit-Taxi services will be taken care of for a distance of at least 50 km. For this, the accident or breakdown should have occurred at least 50 km away from the residence of the insured party.
    • No claim bonus- Policyholders will be eligible to avail a discount on their premium during renewal.
    • Key protect- The insurance company will cover costs towards repair and replacement of keys and locks due to theft, accident, breakdown, natural calamities or if damage has been caused to the lock and key. Not more than two claims can be made for this add-on in a policy year.

    Inclusion & Exclusion ICICI Lombard Car Insurance

    Inclusions Exclusions
    Theft or loss of keys Valid only in India
    Loss of personal belongings Accident due to intoxication
    Tyre damage Damage due to own negligence
    NCB Mechanical or electrical breakdown
    Engine repair & replacement Loss due to nuclear risks
    Roadside assistance War related risks
    Loss or damage due to man-made calamities  
    Loss or damage due to natural calamities  
    Third-party liability  
    Own damage cover due to natural & manmade calamities  
    Personal accident cover  

    Insured Declared Value - ICICI Lombard Car Insurance

    • The insured declared value (IDV) of the vehicle will be 5% for a period of 6 months and the value of the IDV amount will be determined at the time the policy is issued and this also depends on the manufacturer’s listed price.
    • For those vehicles that are older than 5 years, the IDV is calculated based on an understanding between the insured and the insurance provider.
    • IDV will usually be considered as the market value during the policy year without taking into account depreciation. Below is a sample of how IDV is determined:
    Age of vehicle % of depreciation
    Not exceeding 6 months 5%
    Exceeding 6 months but not exceeding 1 year 15%
    Exceeding 1 year but not exceeding 2 years 20%
    Exceeding 2 year but not exceeding 3 years 30%
    Exceeding 3 years but not exceeding 4 years 40%
    Exceeding 4 years but not exceeding 5 years 50%

    ICICI Lombard Car Insurance Cashless Garages

    ICICI Lombard customers can avail cashless services from the wide network of over 3500 cashless garages spread across the country. To locate the nearest garage, log on to their website. Remember, policyholders have the exclusive benefit of availing services even at other garages and then get the expenses incurred replaced.

    Claim Process ICICI Lombard Car Insurance

    In the case of an accident, breakdown, theft or any other unfortunate event, customers will be provided immediate assistance during the entire claim process. Policyholders need to first make a call on the company’s toll-free number to initiate a claim. Cashless repair services can be availed or reimbursement can be claimed for expenses incurred. Customers can avail the facility of free-pick up, towing and wash at the empanelled list of network garages.

    Cashless Claim Process ICICI Lombard Car Insurance

    Let’s explore the cashless claim process:

    • Call the toll-free number and register for the required service after providing your policy details.
    • The car will be towed to the nearest network garage and will you be contacted by the customer service manager.
    • Provide the necessary documents.
    • The car will be repaired at the network garage and the payment will be made by your insurance provider.

    Reimbursement Claim Process ICICI Lombard Car Insurance

    Let’s explore the reimbursement claim process:

    • Fill in the claim form
    • Provide all relevant documents such as RC copy, DL, policy copy, and FIR copy along with other bills and invoices.
    • Claims will be reimbursed within 7 working days.

    This insurance company/organisation is not a partner of Bankbazaarinsurance.com. The content provided here is for informational purposes only. Readers should visit the branch office/website of the insurer for more details. The logos, trademarks, and other intellectual property on display belong to their respective owners.

    News About ICICI Lombard Car Insurance

    • ICICI Lombard launches new platform for AI-based claim processing

      General insurance company ICICI Lombard has launched a new platform for its artificial intelligence (AI) based claims investigation system. Last week, the company shifted to a new real-time, mobile-based platform to process all the claims made by the company’s policyholders. This system focuses on bringing down the time taken for cashless claims to just 60 to 90 seconds. This may also bring down the investigation time to a day or even just a few hours.


      Without the use of AI, the turnaround time for claim processing is significantly higher. The process here involves a customer filing an intimation to the company about a claim. Once the claim is entered in the system, an investigator is assigned for the claim. If there are any faults in the claims, it could take many days for the investigator to complete the investigation. The claim request remains open all this time without any resolution to customers.

      With the new platform, investigators could visit the customer or hospital directly and update the status of the claim in real-time. Once the findings are uploaded, the system processes the claim request and takes action accordingly. Overall, this system focuses on increasing speed and accuracy in claims processing.

      18 September 2018

    • ICICI Lombard shares go up by 4%

      The shares of the ICICI Lombard General Insurance Company, on the BSE intra-day trade, went up by 4% to Rs.909 per share. Though the market is weak, the company managed to extend its 10% rally in the last 5 trading days. Since the time it was listed, the company has been trading at the highest level. In 11 trading days, the private general insurance company outperformed the market and surged by 21%. On the contrary, it declined by 0.64% in the S&P BSE Sensex. While the issue price was Rs.611 per share, it has now increased by 38%. The Insurance Regulatory and Development Authority of India (IRDAI) recently mandated long-term motor insurance policies i.e. 3-year term policies for cars and 5-year term policies for two-wheelers. This would increase the annualized premiums by 10%-12%. Also, since the company has a policy wherein the policyholder has to pay the premium in order to avail the coverage, ICICI Lombard’s float will move up by 4 to 5 times the current value. According to the company’s annual report, ICICI Lombard holds 11.6% market share in the Motor Own Damage segment. The premium for Motor Own Damage contributed to 17.5% of the industry GDPI in the year 2018 whereas Motor Insurance contributed to 39.4% of the total general insurance premium in the same year.

      11 September 2018

    ICICI Lombard Car Insurance Reviews

    • review Car Insurance
      "Cost is high"
      0.5 3.0/5 "Satisfactory"
      The previous year I had my car insurance with ICICI Lombard. The cost was too high for the zero depreciation plan. When compared to the other insurers they are pretty costly. So I did not renew the policy back with them this year. Else the other features are kind of same.
      Was this review helpful? 0
      , surat
      Reviewed on Nov 16, 2018
    • review Car Insurance
      "Good in all"
      0.5 4.0/5 "Great!"
      I had my car insurance with ICICI Lombard and the policy coverage was okay. The premium is also good and there are no hassles in the process. There were all the benefits of road side assistance and in all there were no issues. The policy papers were received on time.
      Was this review helpful? 0
      , delhi
      Reviewed on Nov 09, 2018
    • review Car Insurance
      "Overall good"
      0.5 5.0/5 "Blown Away!"
      My car insurance is with ICICI Lombard. It is a zero depreciation policy where there is a bumper to bumper coverage. The premium is also okay, it is of 24K. The customer support and response is good and there are no hassles in the overall experience.
      Was this review helpful? 0
      , noida
      Reviewed on Nov 08, 2018
    • review Car Insurance
      "Need lots of improvements"
      0.5 1.0/5 "Really Bad"
      ICICI lombard premium was higher compared to Iffco Tokiyo, they are not providing bumper to bumper coverage for the vehicle, I suggest them to improve their benefits and also I faced many issue on claim process, they rejected most of time keep saying it wont cover all the parts of the vehicle.
      Was this review helpful? 0
      , bokaro
      Reviewed on Oct 31, 2018
    • review Car Insurance
      "Good policy"
      0.5 5.0/5 "Blown Away!"
      I had gone a reimbursement and they have done it very fast. I have put on my vehicle and i got it back within 3 days. The premium was high thats the only reason for not moved with the same company. It was 4 lakhs which i received as a coverage amount and I'm happy about it. I have received a facilities of bumper to bumper and road side assistance, before that i have got a no claim bonus of 20% to 25%. They were reducing the IDV value like anything.
      Was this review helpful? 0
      , calicut
      Reviewed on Oct 30, 2018
    • review Car Insurance
      "Good Policy to use"
      0.5 5.0/5 "Blown Away!"
      I don't have any claim experience policy with this company. I have purchased the ICICI Lombard in online. On the basis of some riders i have taken this policy. They have charged me a premium amount of Rs. 15000 and i have got a coverage amount of Rs. 2.60 lakhs. Documentation process was good. This is zero depreciation comprehensive policy which covers for the bumper to bumper.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 30, 2018
    • review Car Insurance
      "Settlement period is less"
      0.5 4.0/5 "Great!"
      I haven't apply for any claim still now. They are charging the premium from 23 K to 25 K. This march only i have renewed the policy with ICICI Lombard. They reduced the premium because i have not availed any claim last year and i have renewed the policy a month before. If i renewed the policy earlier, they will be providing some offers like Rs. 5000 reduced as no claim bonus.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 26, 2018
    • review Car Insurance
      "Should work on claim settlement"
      0.5 1.0/5 "Really Bad"
      They are not providing attractive offers though I am an old customer, actually I planed to renew. Even last time when my car met with an accident, they didn't give full coverage, they told I get only 30% of cover , hence I didn't go for cliam. I paid Rs. 6000 to repair my vehicle.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 22, 2018
    • review Car Insurance
      "Get tie up with cash less outlet in all region"
      0.5 4.5/5 "Excellent!"
      Last 3 years I had insurance with ICICI Lombard, they gave me no claim bonus upto 40% from the coverage value. The settlement process is also good with the insurer, but main concern is there was no cashless outlet available in Gwalior. Hence I didn't go for renewal.
      Was this review helpful? 0
      , gwalior
      Reviewed on Oct 16, 2018
    • review Car Insurance
      "Good Policy"
      0.5 5.0/5 "Blown Away!"
      Dealer suggested ICICI Lombard at the time of purchasing car, that time I paid the premium around Rs. 13,000 for one year policy. They gave me the best idv value because it was a new vehicle almost their policy cover everything its a bumper to bumper.
      Was this review helpful? 0
      , mira road
      Reviewed on Oct 16, 2018
    • review Car Insurance
      "Premium should be economical"
      0.5 3.0/5 "Satisfactory"
      It not economical in the market, the premium value is higher than other insurer. As a customer I suggest them to reduced the cost of the policy. However they are providing cash less service in maruthi service center, it has good brand value and wider networks.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 15, 2018
    • review Car Insurance
      "Convenient policy"
      0.5 4.0/5 "Great!"
      There is no particular reason for not continued the policy with them. Because of the convenient i took the policy from ICICI Lombard. Just through online search, i have taken this policy. I never called the cusotmer. This is a third party insurance. I have used the same company for 8 years for my car.
      Was this review helpful? 0
      , vasco
      Reviewed on Oct 14, 2018
    • review Car Insurance
      "Good policy to use"
      0.5 3.0/5 "Satisfactory"
      It was a pretty costly and i don't have not gone through the policy for the renewal. I don't think so if i claim, i won't get better coverage amount. The service center people fully taken care of the claim process. When i applied for the claim, i have to convince the people who is working over there. The policy coverage amount was good. They have covered the car for bumper to bumper, road side assistance and cashless garages.
      Was this review helpful? 0
      , chennai
      Reviewed on Oct 14, 2018
    • review Car Insurance
      "Compare and take the insurance policies"
      0.5 5.0/5 "Blown Away!"
      ICICI Lombard was very good company but why i have not continued the policy is little bit expensive and the amount was more compared to other companies. I have one claim experience and the response was quick. I have given the car to the garages. I don't have issue with the claiming process. The response was very quick in their customer care.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Oct 12, 2018
    • review Car Insurance
      "Big platform company"
      0.5 4.0/5 "Great!"
      I have not used this policy for any claim settlement. This is a very big and good company. If i need any help, definitely they would have helped me a lot. They are providing the less features and car value was less hence i have not continued the policy with them. They have given me road side assistance facility and i have not used the same. This company has more cashless garages facility.
      Was this review helpful? 0
      , gautam buddh nagar
      Reviewed on Oct 12, 2018
    • review Car Insurance
      "Looking for best offer"
      0.5 4.0/5 "Great!"
      I appreciate the service of ICICI lombard, I had an experience of car policy around four years, they give proper support to renew my old car policies. I am happy about the service. But the premium is different in the market and also the idv is not satisfactory hence I didn't go for renewal.
      Was this review helpful? 0
      , chennai
      Reviewed on Oct 12, 2018
    • review Car Insurance
      "Can do better"
      0.5 1.5/5 "Bad"
      ICICI Lombard service is not upto the mark, they used to call me at the time of car policy expiry. But they wont reach for any queries, the premium is also higher side in the market. They should improve the customer service to give better service.
      Was this review helpful? 0
      , kottayam
      Reviewed on Oct 11, 2018
    • review Car Insurance
      "Best for new vehicle"
      0.5 5.0/5 "Blown Away!"
      Recently i have purchased the car insurance policy with ICICI Lombard. They are providing the zero depreciation and the processing was less and there is an option to claim the full invoice amount for four times. They are offering a bumper to bumper facility and cashless garage. They are offering a coverage amount of full invoice amount. Once i call the customer care to know about the policy.
      Was this review helpful? 0
      , pune
      Reviewed on Oct 11, 2018
    • review Car Insurance
      "Process should be faster"
      0.5 4.0/5 "Great!"
      ICICI Lombard is also good, but they haven't cleared my claim in one go. I have to visit so many times to their office. The process was lengthy with huge formalities done when there was a minor damage of my car, few parts got damaged then it got replaced through cashless service. But policy cost should be reduced.
      Was this review helpful? 0
      , jabalpur
      Reviewed on Oct 11, 2018
    • review Car Insurance
      "Premium should be competitive"
      0.5 4.0/5 "Great!"
      Basically in ICICI lombard premium is higher but IDV value is lower, due to that reason I didn't go for renewal. Last year my car got accident, so hugely damaged, they didn't give much cash less service then I approached the showroom they gave me high repair cost.
      Was this review helpful? 0
      , ghaziabad
      Reviewed on Oct 11, 2018
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