• ICICI Lombard Car Insurance - Check Plan Details & Reviews Online

    Car Insurance
    • Protect yourself with third party or comprehensive cover
    • Use bumper to bumper policies to reduce your liability
    • Enjoy facilities like zero depreciation and roadside assistance covers

    ICICI Lombard Car Insurance is one of the products offered by ICICI Lombard General Insurance Ltd, one of the biggest private players in the insurance sector in India. The company is a joint venture between the country’s second largest bank ICICI Bank Limited and Canadian financial services company Fairfax Financial Holdings Limited.

    Car Insurance Online ICICI Lombard

    Third-party Cover Up to Rs.7.5 lakhs
    Cashless Network Garages 3,400+
    Incurred Claims Ratio 2017-18 77.44%
    Net Earned Premium 2017-18 Rs.4,142.19 crore
    Covers Provided
    • Zero depreciation
    • No claim bonus
    • Consumables cover
    • Garage cash
    • Return to Invoice
    • Roadside assistance
    • Engine protect plus
    • Battery jump start
    • Message relay
    • Accommodation
    • Quick claim settlement
    • Instantaneous purchase
    • Hassle free claim settlement
    • Third-party liability
    • Personal accident cover
    • Loss due to natural calamities
    • Loss due to man-made calamities
    • Loss due to wear & tear
    • Damage due to general aging of the car
    • Nuclear risks, war


    Features and Benefits

    • Special discounts-Policyholders who are registered members of the Automobile Research Association of India can avail a special discount of up to 5% and an additional 2.5% if there is an approved anti-theft device installed in the car.
    • Easy purchase & renewal- ICICI Lombard car insurance policies are issued online at the click of a button with very minimal paperwork. The ICICI Lombord renewal process is also quick, easy and can be done online in a matter of minutes.
    • Cashless garages- With a good and wide network of more than 3400+ network garages spread across the country, ICICI Lombard provides customers assistance during emergency situations.
    • A wide range of add-on options- ICICI Lombard offers a variety of attractive add-on options including towing assistance, accommodation benefit, garage cash, engine protect plus, etc.
    • 24/7 call center- Assistance will be provided at any time of the day. Customers can contact the emergency toll-free number and make use of the towing services which will be available 24/7. In case the vehicle needs to be towed, charges up to Rs.1500 will be covered.
    • Hassle-free claim settlement process- It is very easy to file a claim with this insurance provider. Their 24/7 customer support team works round the clock to settle claims in a smooth and efficient manner. Minor claims can be settled instantly through the network of cashless garages.

    Easy Steps To Apply for ICICI Lombard Car Insurance Online

    To avail a car insurance policy from ICICI Lombard, customers have to follow the steps mentioned below:

    • Log on to the ICICI Lombard website and click on the car insurance link
    • Click on the option to ‘Buy New Policy’ and proceed
    • Fill in your mobile number and email address
    • Click on the get quote option. You will be redirected to another page to fill in more personal details.
    • Once you fill in details, click on proceed and you will get a quick insurance quote
    • If you are happy with the quote, click on the ‘Buy Now’ option. If you have any specific requirements specify and choose your add-on options.
    • Proceed to make payment. The insurance policy will be sent to you immediately.

    Why ICICI Lombard Car Insurance

    Effortless policy purchase
    Easy renewals
    Hassle-free claim settlement process
    Wide range of add-on covers
    Special discounts
    Zero depreciation cover
    Policy switch option
    Daily commute allowance

    Add-on covers on ICICI Lombard Car Insurance

    ICICI Lombard offers an extensive and wide range of add-on cover options to customers. Let's explore them.

    • Zero depreciation- The vehicle will be protected against any kind of loss that arises due to the depreciation of the vehicle on the whole or depreciation of specified parts in the car. The policyholder is thus entitled to receive the full claim amount without any deductions due to depreciation.
    • Return to invoice- Under this add-on, the policyholder will receive damages worth the original purchase invoice price. In other words, the gap between the car insurance settlement amount and the actual cost of the vehicle including road tax and other prerequisites will be included.
    • Engine protect Plus- The insurance provider will cover expenses towards the repair and replacement of engine parts, differential parts and gearbox parts of the insured vehicle if damage has occurred due to leakage or ingression of lubricating oil.
    • Battery jump start- If the vehicle breaks down and stops running due to a battery issue, a technician will take care of the issue.
    • Message relay- In the case of an unforeseen emergency, the insurance provider will take the initiative to send the message to family members or specified persons as mandated by the policyholder.
    • Flat tyre replacement- The insurance company will provide the policyholder the benefit of availing services in case of a flat tyre. The repair and maintenance for the same will be taken care of as per the policy terms.
    • Arrangement of rental vehicle- A separate vehicle will be arranged to provide the policyholder an alternate means of transport in case of a breakdown, accident or any other unfortunate event.
    • Legal adviser- The insurance provider will make arrangements to provide the policyholder legal help in case of an accident or breakdown. Contact details of established legal experts will be shared.
    • Referring a hospital- In a situation where the policyholder or others travelling in the car require hospitalization, a list of references for specified, good quality hospitals will be provided. A contact list will be shared.
    • Loss of personal belongings- Cover will be provided for personal items like laptops, clothes, phones, etc, that remain locked in the car during an unfortunate event. A sum of Rs.500 has to be paid as deductible to avail this claim.
    • Roadside assistance- Services such as towing assistance, breakdown support, the supply of fuel, key replacement, etc, will be provided to the policyholder at the time of an emergency.
    • Accommodation assistance- If the car in concern is rendered immobile due to an accident, the insured party will be eligible to avail hotel accommodation for one day at the price of up to Rs.5000. However, this benefit is only offered if repair work extends for 12 or more hours.
    • Taxi benefit-Taxi services will be taken care of for a distance of at least 50 km. For this, the accident or breakdown should have occurred at least 50 km away from the residence of the insured party.
    • No claim bonus- Policyholders will be eligible to avail a discount on their premium during renewal.
    • Key protect- The insurance company will cover costs towards repair and replacement of keys and locks due to theft, accident, breakdown, natural calamities or if damage has been caused to the lock and key. Not more than two claims can be made for this add-on in a policy year.

    Inclusion & Exclusion ICICI Lombard Car Insurance

    Inclusions Exclusions
    Theft or loss of keys Valid only in India
    Loss of personal belongings Accident due to intoxication
    Tyre damage Damage due to own negligence
    NCB Mechanical or electrical breakdown
    Engine repair & replacement Loss due to nuclear risks
    Roadside assistance War related risks
    Loss or damage due to man-made calamities
    Loss or damage due to natural calamities
    Third-party liability
    Own damage cover due to natural & manmade calamities
    Personal accident cover

    Insured Declared Value - ICICI Lombard Car Insurance

    • The insured declared value (IDV) of the vehicle will be 5% for a period of 6 months and the value of the IDV amount will be determined at the time the policy is issued and this also depends on the manufacturer’s listed price.
    • For those vehicles that are older than 5 years, the IDV is calculated based on an understanding between the insured and the insurance provider.
    • IDV will usually be considered as the market value during the policy year without taking into account depreciation. Below is a sample of how IDV is determined:
    Age of vehicle % of depreciation
    Not exceeding 6 months 5%
    Exceeding 6 months but not exceeding 1 year 15%
    Exceeding 1 year but not exceeding 2 years 20%
    Exceeding 2 year but not exceeding 3 years 30%
    Exceeding 3 years but not exceeding 4 years 40%
    Exceeding 4 years but not exceeding 5 years 50%

    ICICI Lombard Car Insurance Cashless Garages

    ICICI Lombard customers can avail cashless services from the wide network of over 3400+ cashless garages spread across the country. To locate the nearest garage, log on to their website. Remember, policyholders have the exclusive benefit of availing services even at other garages and then get the expenses incurred replaced.

    Claim Process ICICI Lombard Car Insurance

    In the case of an accident, breakdown, theft or any other unfortunate event, customers will be provided immediate assistance during the entire claim process. Policyholders need to first make a call on the company’s toll-free number to initiate a claim. Cashless repair services can be availed or reimbursement can be claimed for the expenses incurred. Customers can avail the facility of free-pick up, towing and wash at the empanelled list of network garages.

    Cashless Claim Process ICICI Lombard Car Insurance

    Let’s explore the cashless claim process:

    • Call the toll-free number and register for the required service after providing your policy details.
    • The car will be towed to the nearest network garage and will you be contacted by the customer service manager.
    • Provide the necessary documents.
    • The car will be repaired at the network garage and the payment will be made by your insurance provider.

    Reimbursement Claim Process ICICI Lombard Car Insurance

    Let’s explore the reimbursement claim process:

    • Fill in the claim form
    • Provide all relevant documents such as RC copy, DL, policy copy, and FIR copy along with other bills and invoices.
    • Claims will be reimbursed within 7 working days.

    Documents required to make an ICICI Lombard Car Insurance claim

    Listed below are the documents that policyholders have to submit for third-party and comprehensive car insurance claims, if the vehicle has been stolen or damaged due to an accident:

    For third-party insurance and comprehensive car insurance claims:

    • Self-attested and filled claims form.
    • The registration certificate of the insured vehicle.
    • The driving license of the policyholder.
    • Report of the accident by the insurance surveyor or an FIR by the local police station.
    • Original policy document.

    For accident claims:

    • Claim form that has been duly filled and self-attested by the policyholder.
    • Registration certificate of the insured vehicle.
    • Copy of the policyholder’s driving license.
    • Original copy of the policy document.
    • Estimate slip for coverage by the network garage.
    • Payment receipts in the case of reimbursement claims.
    • Repair bills in the case of cashless claim settlement at network garages.

    If the vehicle is stolen:

    • Claim form that has been filled and attested by the policyholder.
    • Registration certificate of the insured vehicle.
    • Driving license copy of the policyholder.
    • FIR issued by the local police station as well as a no-trace report.
    • Original insurance policy document of the vehicle.


    1. Can you tell me how I can apply for an ICICI Lombard Car Insurance policy?
    2. Customers can purchase an ICICI Lombard Car Insurance policy at any of the ICICI Lombard branches, or online on the website of the insurer.

    3. I have opted for the third-party insurance policy since it is cheaper. Is it any difference from a comprehensive car insurance policy?
    4. A third-party car insurance policy is definitely cheaper, but its coverage is limited as well. A third-party insurance policy offers coverage for damages caused only to the vehicle of the third-party and with such a policy, following an accident, the policyholder will have to cover all expenses to repair his/her own vehicle. That said, a comprehensive car insurance policy offers complete coverage, for the policyholder and the third-party involved in the accident. In addition, it comes with an own damage cover following a natural calamity, if the car catches fire, or if the car is stolen.

    5. What is a zero-depreciation cover?
    6. The zero-depreciation cover is an add-on cover which policyholders can purchase over and above the premium of the base policy and basically negates the depreciation factor of the vehicle. With the zero-depreciation cover, the policyholder will receive the entire claim amount irrespective of the current market value of the car. However, insurers offer the zero-depreciation cover for cars up to 2-3 years old.

    7. Does the comprehensive car insurance policy come with free road-side assistance?
    8. No, the road-side assistance is an add-on cover that policyholders have to buy in addition to the premium of the base policy and is not inclusive in the comprehensive car insurance policy. During the tenure of the policy, one can make use of the road-side assistance for a maximum of 4 times.

    9. Why can I not opt for a 1-year third-party insurance policy anymore?
    10. Following the mandate by the Supreme Court of India, all insurers have to now sell the long-term third-party insurance policy as a standalone policy. The mandate was rolled out by the Supreme Court to reduce the number of uninsured vehicles on the roads of India and to save policyholders going through the hassle of making yearly renewals.

    This insurance company/organisation is not a partner of Bankbazaarinsurance.com. The content provided here is for informational purposes only. Readers should visit the branch office/website of the insurer for more details. The logos, trademarks, and other intellectual property on display belong to their respective owners.

    News About ICICI Lombard Car Insurance

    • AI technology makes auto insurance quick and easy

      The car insurance industry has witnessed tremendous benefits in recent years from the innovations made in artificial intelligence (AI) technology. One of India’s top general insurance companies ICICI Lombard has partnered with Microsoft to perform vehicle inspection with the help of an AI-enabled mobile application.

      The new app called ‘Insure’ provides a range of functions for customers like buying a new cover, renewing existing policies, and making repair claims. Customers can simply upload the image of their damages to the app to file for a claim. By skipping the physical verification step, the claim process is made a lot quicker than the traditional method.

      India is one of the largest markets in the world when it comes to car insurance. The traditional method of direct inspection did not prove enough to cater to this large population for making damage assessments and providing compensation. The AI technology has made the auto insurance process simple and quick.

      30 May 2019

    • ICICI Lombard launches new platform for AI-based claim processing

      General insurance company ICICI Lombard has launched a new platform for its artificial intelligence (AI) based claims investigation system. Last week, the company shifted to a new real-time, mobile-based platform to process all the claims made by the company’s policyholders. This system focuses on bringing down the time taken for cashless claims to just 60 to 90 seconds. This may also bring down the investigation time to a day or even just a few hours.


      Without the use of AI, the turnaround time for claim processing is significantly higher. The process here involves a customer filing an intimation to the company about a claim. Once the claim is entered in the system, an investigator is assigned for the claim. If there are any faults in the claims, it could take many days for the investigator to complete the investigation. The claim request remains open all this time without any resolution to customers.

      With the new platform, investigators could visit the customer or hospital directly and update the status of the claim in real-time. Once the findings are uploaded, the system processes the claim request and takes action accordingly. Overall, this system focuses on increasing speed and accuracy in claims processing.

      18 September 2018

    • ICICI Lombard shares go up by 4%

      The shares of the ICICI Lombard General Insurance Company, on the BSE intra-day trade, went up by 4% to Rs.909 per share. Though the market is weak, the company managed to extend its 10% rally in the last 5 trading days. Since the time it was listed, the company has been trading at the highest level. In 11 trading days, the private general insurance company outperformed the market and surged by 21%. On the contrary, it declined by 0.64% in the S&P BSE Sensex. While the issue price was Rs.611 per share, it has now increased by 38%. The Insurance Regulatory and Development Authority of India (IRDAI) recently mandated long-term motor insurance policies i.e. 3-year term policies for cars and 5-year term policies for two-wheelers. This would increase the annualized premiums by 10%-12%. Also, since the company has a policy wherein the policyholder has to pay the premium in order to avail the coverage, ICICI Lombard’s float will move up by 4 to 5 times the current value. According to the company’s annual report, ICICI Lombard holds 11.6% market share in the Motor Own Damage segment. The premium for Motor Own Damage contributed to 17.5% of the industry GDPI in the year 2018 whereas Motor Insurance contributed to 39.4% of the total general insurance premium in the same year.

      11 September 2018

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    ICICI Lombard Car Insurance Reviews

    • review
      0.5 4.0/5 "Great!"
      I have used the car insurance policy with the ICICI LOMBARD GENERAL INSURANCE where i have used it for two years and i had a claim experience once with this policy. I had a claim experience where i have faced with no issues with this policy. The policy coverage is for bumper to bumper.
      Was this review helpful? 3
      , nizamabad
      Reviewed on Jan 29, 2019
    • review
      0.5 5.0/5 "Blown Away!"
      I am using the ICICI LOMBARD GENERAL INSURANCE car insurance policy since from last 2-3 years where the documentation process is very good. The premium is nominal also i had a claim which is reimbursement which is satisfactory. The policy coverage is for bumper to bumper.
      Was this review helpful? 2
      , chamba
      Reviewed on Jan 22, 2019
    • review
      0.5 5.0/5 "Blown Away!"
      I have experience with the Icici Lombard General Insurance for taking the car insurance policy is for two years. I had experienced with claim where i am not satisfied with this because it is cashless and it took long days. The premium and the IDV value is sufficient.
      Was this review helpful? 1
      , pune
      Reviewed on Jan 21, 2019
    • review
      0.5 4.0/5 "Great!"
      I have used the car insurance policy previously with the Icici Lombard General Insurance for 3-4 years approximately with this policy. The premium is nominal and the IDV value is satisfactory with this policy. The policy coverage is for bumper to bumper.
      Was this review helpful? 2
      , mumbai
      Reviewed on Jan 21, 2019
    • review
      0.5 4.0/5 "Great!"
      The reason for changing the car insurance policy with the Icici Lombard General Insurance after using it for one year is because the premium is higher but i have no claim with this policy. The policy coverage is for bumper to bumper along with that there is a road side assistance.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jan 19, 2019
    • review
      0.5 5.0/5 "Blown Away!"
      I am holding the car insurance policy with the ICICI LOMBARD GENERAL INSURANCE since from last 5-6 years as it is very good to use. The policy coverage is for basic and they have offered with no claim bonus with this policy. I had no claim experience with this policy.
      Was this review helpful? 0
      , navi mumbai
      Reviewed on Jan 16, 2019
    • review
      "Satisfactory but can be improvized"
      0.5 5.0/5 "Blown Away!"
      I have a car insurance with ICICI Lombard and it was purchased in the year of 2016, its a long term policy. I got a good feedback and researched online as well as it had good review which am happy in continuing the service. I have no claim. I think, it is a comprehensive plan which I don't remember now. I feel the premium is slightly expensive compared to others.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 28, 2018
    • review
      0.5 4.0/5 "Great!"
      I have purchased a new car and got my insurance with ICICI Lombard. It was offered by the showroom and I said no issues to take this policy. I am yet to compare so no idea about the premium. Now introduced a new insurance third party insurance for 3 years. I got the hard copy and not received the soft copy.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 14, 2018
    • review
      0.5 4.0/5 "Great!"
      The premium is bit high in ICICI LOMBARD compared to others but the service is good. I have been with ICICI Lombard for past one year. I had a claim, it was immediate process. They have given 80% of the damage. Even I got call for the policy renewal.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 13, 2018
    • review
      "Need to improve"
      0.5 1.0/5 "Really Bad"
      I had a car insurance with ICICI LOMBARD. Till the payment of premium, everything was fine but comes to the claim process. They were not quick, there is no proper explanation on the claim. The customer service is not up to the mark, they need to improve the service. The policy coverage and benefits are good. They need to execute the same which was given on the insurance paper.
      Was this review helpful? 1
      , coimbatore
      Reviewed on Dec 08, 2018
    • review
      "Need to reduce the calls"
      0.5 3.5/5 "Pretty good"
      Previously my car was insured with ICICI Lombard. I have been receiving lot of calls and they were saying different kind of offers and various premium prices so I have confused and decided to go with HDFC Ergo, they guided me well. The policy coverage is good and they charged me a premium of around 15K, it was zero depth and bumper to bumper offer has be given.
      Was this review helpful? 0
      , delhi
      Reviewed on Dec 05, 2018
    • review
      "Good. Can do better"
      0.5 3.0/5 "Satisfactory"
      Last year I had my car insurance with ICICI Lombard. It is a average experience. The premium cost is on the higher side, when compared to the other insurers. The policy coverage value is good. I received the documents on time and in all no hassles.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 29, 2018
    • review
      0.5 4.0/5 "Great!"
      I earlier had my car insurance policy with ICICI Lombard. The services are good. I had a claim experience and the process was smooth. There was a cashless garage facility as well. The policy coverage is good and the premium cost is also normal too.
      Was this review helpful? 0
      , panchkula
      Reviewed on Nov 23, 2018
    • review
      "Experience is good"
      0.5 5.0/5 "Blown Away!"
      Though the premium is slightly higher at ICICI Lombard for the car insurance. But the services are good and they provide all the details as well. The policy coverage value is good and there are good benefits too. The premium is normal as well.
      Was this review helpful? 0
      , jaipur
      Reviewed on Nov 23, 2018
    • review
      "Cost is high"
      0.5 3.0/5 "Satisfactory"
      The previous year I had my car insurance with ICICI Lombard. The cost was too high for the zero depreciation plan. When compared to the other insurers they are pretty costly. So I did not renew the policy back with them this year. Else the other features are kind of same.
      Was this review helpful? 0
      , surat
      Reviewed on Nov 16, 2018
    • review
      "Good in all"
      0.5 4.0/5 "Great!"
      I had my car insurance with ICICI Lombard and the policy coverage was okay. The premium is also good and there are no hassles in the process. There were all the benefits of road side assistance and in all there were no issues. The policy papers were received on time.
      Was this review helpful? 0
      , delhi
      Reviewed on Nov 09, 2018
    • review
      "Overall good"
      0.5 5.0/5 "Blown Away!"
      My car insurance is with ICICI Lombard. It is a zero depreciation policy where there is a bumper to bumper coverage. The premium is also okay, it is of 24K. The customer support and response is good and there are no hassles in the overall experience.
      Was this review helpful? 0
      , noida
      Reviewed on Nov 08, 2018
    • review
      "Need lots of improvements"
      0.5 1.0/5 "Really Bad"
      ICICI lombard premium was higher compared to Iffco Tokiyo, they are not providing bumper to bumper coverage for the vehicle, I suggest them to improve their benefits and also I faced many issue on claim process, they rejected most of time keep saying it wont cover all the parts of the vehicle.
      Was this review helpful? 0
      , bokaro
      Reviewed on Oct 31, 2018
    • review
      "Good policy"
      0.5 5.0/5 "Blown Away!"
      I had gone a reimbursement and they have done it very fast. I have put on my vehicle and i got it back within 3 days. The premium was high thats the only reason for not moved with the same company. It was 4 lakhs which i received as a coverage amount and I'm happy about it. I have received a facilities of bumper to bumper and road side assistance, before that i have got a no claim bonus of 20% to 25%. They were reducing the IDV value like anything.
      Was this review helpful? 0
      , calicut
      Reviewed on Oct 30, 2018
    • review
      "Good Policy to use"
      0.5 5.0/5 "Blown Away!"
      I don't have any claim experience policy with this company. I have purchased the ICICI Lombard in online. On the basis of some riders i have taken this policy. They have charged me a premium amount of Rs. 15000 and i have got a coverage amount of Rs. 2.60 lakhs. Documentation process was good. This is zero depreciation comprehensive policy which covers for the bumper to bumper.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 30, 2018
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