Founded in 2000, ICICI Prudential Life Insurance was formed following a joint venture between United Kingdom’s Prudential Corporation Holdings Limited and ICICI Bank Limited. ICICI Prudential Life Insurance has since offered customers across India as well as Non-Resident Indians a plethora of life insurance products to choose from. Customers residing in India or Indians living abroad can contact the customer care of ICICI Prudential Life Insurance either through the toll-free number, by email or through the SMS facility of the insurer. New customers can contact the customer care to enquire about new products. Existing customers can get in touch with the customer care to raise a claim, enquire about claim settlements, revive a policy, etc.
ICICI bank customers and those who wish to avail a life insurance policy or make an enquiry can contact the customer care unit by calling the toll-free numbers listed below:
Customers residing in India can get in touch with the ICICI Prudential Life Insurance customer care unit by calling the toll free number - 1860 266 7766 - between 10 a.m and 7 p.m from Mondays to Saturdays (barring National Holidays).
ICICI Bank customers abroad can contact the ICICI Prudential Life Insurance customer care unit by calling - +91 22 6193 0777 - between 10 a.m and 7 p.m from Mondays to Saturdays (barring National Holidays).
*Call charges are applicable.
Based on the request or the situation, ICICI Bank customers can email the ICICI Prudential Life Insurance customer care unit:
ICICI Prudential Life Insurance customers can make a number of requests through the SMS facility of the insurer. For this to be a possibility, the customer has to first ensure that their number is registered with ICICI Prudential Life Insurance. The customer has to then send an SMS to 56767 in the format given in the table below:
|Service Request||SMS Format|
|To know your policy fund value||
|To register your mobile number||
|To register your email ID||
|To register your PAN||
|To address claim query||
|To request for a cheque pick-up||
|For any premium payment assistance||
|Revival of lapsed policy||REVIVE|
|To opt for the ECS facility||
|For any product information||MOR|
|To opt for Ibank direct debit||
|To request a policy advisor to contact you||Advisor|
|To give positive feedback||Happy|
|To give negative feedback||Unhappy|
|To get SMS Helpline Alerts||SMS SRV|
*SMS charges are applicable
Apart from the above-mentioned ways of contacting the ICICI Prudential Life Insurance customer care unit, existing life insurance customers can write to the customer care unit directly on the website of ICICI Prudential Life Insurance. On the main page of ICICI Prudential Life Insurance, click on ‘connect with us’ and then click on ‘existing customers’. The customer has to then enter their policy number, registered email ID, mobile number and date of birth. From the drop-down list, the customer can then choose the type of query he/she wishes to make or write the query or complaint in the box and click on ‘submit’.