"Spending a whole day looking for insurance is fun," said nobody, EVER!
"Spending a whole day looking for insurance is fun," said nobody, EVER!
  • ICICI Prudential Life Insurance Customer Care

    Life Insurance
    • Premiums as low as Rs.17/day for sum assured of Rs.1 crore*
    • Claim up to Rs. 1,50,000 deduction under section 80C**
    • Choose between annual and monthly premium payment options

    Founded in 2000, ICICI Prudential Life Insurance was formed following a joint venture between United Kingdom’s Prudential Corporation Holdings Limited and ICICI Bank Limited. ICICI Prudential Life Insurance has since offered customers across India as well as Non-Resident Indians a plethora of life insurance products to choose from. Customers residing in India or Indians living abroad can contact the customer care of ICICI Prudential Life Insurance either through the toll-free number, by email or through the SMS facility of the insurer. New customers can contact the customer care to enquire about new products. Existing customers can get in touch with the customer care to raise a claim, enquire about claim settlements, revive a policy, etc.

    ICICI Prudential Life Insurance toll-free numbers

    ICICI bank customers and those who wish to avail a life insurance policy or make an enquiry can contact the customer care unit by calling the toll-free numbers listed below:

    • For resident Indians

    Customers residing in India can get in touch with the ICICI Prudential Life Insurance customer care unit by calling the toll free number - 1860 266 7766 - between 10 a.m and 7 p.m from Mondays to Saturdays (barring National Holidays).

    • For non-resident Indians or Indians travelling abroad

    ICICI Bank customers abroad can contact the ICICI Prudential Life Insurance customer care unit by calling - +91 22 6193 0777 - between 10 a.m and 7 p.m from Mondays to Saturdays (barring National Holidays).

    *Call charges are applicable.

    ICICI Prudential Life Insurance Email ID

    Based on the request or the situation, ICICI Bank customers can email the ICICI Prudential Life Insurance customer care unit:

    • To purchase a new life insurance policy or enquire about the online application process - buyonline@iciciprulife.com.
    • For queries regarding policies that have been purchased from other sources, customers can write to - lifeline@iciciprulife.com.
    • Existing customers or NRIs (Non-resident Indians) can get in touch with the ICICI Prudential Life Insurance customer care unit by emailing them at lifeline@iciciprulife.com.
    • For any questions or feedback with regard to group policies, customers can write to grouplife@iciciprulife.com.
    • For question in relation to group annuity, customers can mail the customer care unit of ICICI Prudential Life Insurance at myannuity@iciciprulife.com.

    ICICI Prudential Life Insurance SMS facility

    ICICI Prudential Life Insurance customers can make a number of requests through the SMS facility of the insurer. For this to be a possibility, the customer has to first ensure that their number is registered with ICICI Prudential Life Insurance. The customer has to then send an SMS to 56767 in the format given in the table below:

    Service Request SMS Format
    To know your policy fund value NAV
    To register your mobile number REG
    To register your email ID EREG
    To register your PAN PANC
    To address claim query I claim
    To request for a cheque pick-up COLLECT
    For any premium payment assistance Assist
    Revival of lapsed policy REVIVE
    To opt for the ECS facility ECS
    For any product information MOR
    To opt for Ibank direct debit DEBIT
    To request a policy advisor to contact you Advisor
    To give positive feedback Happy
    To give negative feedback Unhappy
    To get SMS Helpline Alerts SMS SRV

    *SMS charges are applicable

    Apart from the above-mentioned ways of contacting the ICICI Prudential Life Insurance customer care unit, existing life insurance customers can write to the customer care unit directly on the website of ICICI Prudential Life Insurance. On the main page of ICICI Prudential Life Insurance, click on ‘connect with us’ and then click on ‘existing customers’. The customer has to then enter their policy number, registered email ID, mobile number and date of birth. From the drop-down list, the customer can then choose the type of query he/she wishes to make or write the query or complaint in the box and click on ‘submit’.