Indiafirst Life Insurance Customer Care

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Indiafirst Life Insurance is a partnership among Bank of Baroda, Andhra Bank, and UK-based Legal and General Group. The company was launched in 2010 and offers a wide range of products to its customers. A person with any query can approach an Indiafirst Life Insurance customer care service executive by calling on their toll-free number, by sending a mail, by visiting their official website or by paying a visit to one of its branches.

Indiafirst Life Insurance customer care number

Customers who are residents of India can contact a customer care service executive by calling on the toll-free number 1800-209-8700 anytime between 8:00 AM and 8:00 PM from Monday to Saturday. People who live outside India may call on the number +9122-62749898 between 8:00 AM and 8:00 PM from Monday to Saturday in case of any query.

Indiafirst Life Insurance email facility

An Indiafirst Life Insurance customer may get in touch via email as well. In case of any service requests, the person can send a mail to customer.first@indiafirstlife.com. If the customer wants to have any information regarding claims, he/she can do so by sending a mail to claims.support@indiafirstlife.com.

Indiafirst Life Insurance ‘Get a call back’ facility

A customer of Indiafirst Life Insurance can also avail the callback facility. The person will need to visit the insurance company’s official website, wherein the customer support section he/she can locate the ‘Get a call back’ option. The person will have to enter some details such as name, address, and mobile number. After submitting this information, the person will receive a call from the customer care executive.

Indiafirst Life Insurance online chat facility

An Indiafirst Life Insurance customer can avail this particular facility. All he/she needs to do is to visit the official website of the insurance company. On the bottom left corner of the page, one can locate IRIS which is the chatbot available. On clicking on the bot one can select the service under which he/she can get all the relevant information.

Indiafirst Life Insurance Grievance Redressal

A customer who wants to get any of their grievance addressed can do so by following a four-step mechanism.

Step 1 – The customer can place their complaint online by logging into the customer portal. If they don’t have an account, they will need to create one. After that, they will have to go to the QRC (Queries, Requests, and Complaints) section where they can raise their query.

The customer can walk into any of the IndiaFirst Life, Bank of Baroda or Andhra Bank branches or directly contact the grievance redressal information in their city, the details of which can be found on the insurer’s official website.

The customer can also send his/her complaint via post and mail it to the following address:

Customer Care

IndiaFirst Life Insurance Company Ltd,

301, 'B' Wing, The Qube, Infinity Park,

Dindoshi - Film City Road,

Malad (East), Mumbai - 400 097.

The customer care team will respond to the query within 15 days from the date of receiving it.

Step 2 - If the customer has not yet received a response within the stipulated time or is not satisfied with the solution, he/she can then write an email to the Grievance Officer and send it to grievance.redressal@indiafirstlife.com. The person can also send a letter by post directly to K.R. Viswanarayan, the Grievance Redressal Officer, and mail it to the following address:

K.R. Viswanarayan

IndiaFirst Life Insurance Company Ltd,

301, 'B' Wing, The Qube, Infinity Park,

Dindoshi - Film City Road,

Malad (East), Mumbai - 400 097.

Step 3 - If the customer still hasn’t received any response or is not satisfied with the solution, he/she can then approach the Grievance Cell of the Insurance Regulatory and Developmental Authority of India (IRDAI). The customer can register a complaint online by directly visiting www.igms.irda.gov.in and creating an account, following which they can raise their query. The person can also send a mail to complaints@irda.gov.in or call on their toll-free number 155255. They can also fax their request to 91-40-6678 9768, or send their complaint via post to the following address:

Consumer Affairs Department

Insurance Regulatory and Development Authority of India,

9th floor, United India Towers, Basheerbagh,

Hyderabad – 500 029, Andhra Pradesh.

Step 4 – If the issue is not yet resolved, the customer can approach an Insurance Ombudsman Officer directly.