• How to Check LIC Policy Status Online

    Life Insurance Status
    • Premiums as low as Rs.18/day for sum assured of Rs.1 crore
    • Paperless process available
    • Choose between lump sum and monthly payout options

    Post purchasing your life insurance policy, performing timely checks on the status of your policy is of utmost importance. Key information regarding premium payments, loans, maturity calendar, benefits payable, bonus status, policy schedule, claims status, revival quotation, etc. can be viewed when once checks the status of one’s policy. It is all too common to forget to pay the premium amount and to miss out on the grace period only because you weren’t aware of when the due date was. To avoid such troubles and keep a tab on your policy, it is best if you check the status of your policy from time to time.

    In the past, the only way to know information regarding one’s policy was to visit the insurer’s branch and make enquires with a company representative. However, with the digitalisation of the insurance industry, policyholders are provided many other channels to check the status of their insurance policy, without even having to leave the comfort of their homes. LIC provides customers several means through which they can check their policy status, including an SMS-based helpline and a portal for registered users. In addition, one can also choose to contact the insurer’s Customer Care team on their dedicated contact numbers.

    LIC Policy Details
    LIC Policy Status

    Checking your Policy Status through the LIC Website

    Registered users can choose to check the status of their policy directly through the insurer’s website. In case you are a new user or have just purchased your policy, you will first need to complete the insurer’s registration process, in order to view information related to your policy.

    Procedure to Check the Policy Status for Registered Users


    • Registered users will need to first visit the insurer’s official website. On the home page, you will see an ‘Online Services’ option, which you will have to click.
    • You will then be navigated to a page that has a few options, such as ‘Online Loan’, ‘Customer Portal’, ‘Pay Premium Online’, etc. You will have to click on ‘Customer Portal’.
    • This will take you to LIC’s e Services webpage. Here, you will have to click on the ‘Registered Users’ tab, which will then take you to the login page.
    • Here, you will have to enter your user ID, password, and date of birth in order to sign in. Once you have signed-in, you will be able to view information about your policy and check the policy status.
    • LIC offers its e-Services feature at absolutely no cost to the customer in order to provide customers on-demand and real-time service

    Procedure to Check the Policy Status for New Users

    • In case you are a new user, you will have to first register by choosing a unique username and password. Upon successful registration, an email will be sent to you.
    • Next, you will have to enrol your policy. You will displayed an Online Policy Enrolment Form, in which you will have to enter certain basic details about the policy and the policyholder (in case you are the proposer).
    • This form will have to be printed, signed, and submitted to the policy-servicing branch.
    • The insurer’s branch will provide you an acknowledgement, and then validate your policy.
    • The next step is to add you policy on the website. You can add your policy immediately after registration by providing your policy number and payable premium amount.
    • The information that you have provided will be verified by the insurer, and if it is error-free, the status of your policy will be displayed. If there are any errors in the information that you provided, an email will be sent to you in order to remind you to correct the information.

    Checking your LIC Policy Status through the SMS-based Helpline Service

    Another way to check your policy status on-the-go is through the insurer’s SMS-based helpline service. In case you don’t have the time or the means to log into the website or if you are a new user who hasn’t registered on the insurer’s website yet, you can still check the status of your policy and get to know key policy-related information through the SMS-service. The SMS-codes as per the enquiry type are listed in the table below.

    Enquiry Type SMS Code Send SMS To
    Premium Payments ASKLIC PREMIUM 9222492224
    Loans ASKLIC LOAN 9222492224
    Bonus ASKLIC BONUS 9222492224
    Policy Revival ASKLIC REVIVAL 9222492224
    Nomination ASKLIC NOMINATION 9222492224

    Checking your LIC Policy Status by Contacting Customer Care

    You can also contact the insurer’s regional offices for any policy-specific information, grievance redressal, change of address notification, or assistance. In order to contact the insurer through phone, you will need to navigate to the ‘Phone Help Line’ page on the insurer’s website. The insurer has categorised various cities and towns into different customer zones. Based on your place of residence, you can view the address, contact number, and email ID of a branch in your city. You can choose to walk into any one of these offices during their working house, call them, or email them, as per your convenience.

    In addition, the insurer also has an IVRS facility through which customer can get updates about their policy. For you convenience, the regional office numbers and the IVRS number for different cities and towns are listed in the table below.

    City/Town of Residence Contact Number
    Agra 1251 or 0562-2524912
    Ahmedabad 1251 or 079-27456848
    Amritsar 1251 or 0183-2560673
    Bangalore IVRS: 080-1251 or 080-26659230 Phone Number: 080-22966528, 22966553
    Bangalore – II IVRS: 080 -1251 Phone Number: 080-22966836/896
    Belgaum IVRS: 0831-1251 Phone Number: 0831- 2438856, 2438857
    Bhagalpur IVRS: 0641-2610024 Phone Number: 0641-2610011, 2610033, 2610099
    Bhubaneswar IVRS: 0674-1251 or 0674-2573996 Phone Number: 0674-2573910, 0674- 2573911
    Bhopal 1251 or 0755-2550242
    Chandigarh 1251 or 0172-2678107
    Chennai IVRS: 044 -1251 or 044-28884300 Phone Number: 044-28611912, 044-28611642
    Chennai-II 044-25331915
    Coimbatore 0422-2300300
    Cuttack IVRS: 0671-1251 or 0671-2307085 Phone Number: 0671-2307883, 0671-2307889
    Delhi 1251 or 011-23762681
    Delhi – II 011-22785930
    Dhanbad IVRS: 0326-2222725, Phone Number: 0326-2225344 , 0326-2225345
    Dwarka 011-28042585
    Ernakulum 0484-2383883
    Gandhinagar Phone Number: 079-23240083, 23240383
    Goa 1251 or 0832-2490100
    Gulbarga IVRS: 08472-1251 or 08472-243035 Phone Number : 08472 – 233030
    Guntur IVRS: 0863-1251 or 0863-2222772 Phone Number: 0863-2211476, 0863-2211562
    Guwahati 1251 or 0361-2450389
    Gwalior 0751-2630272
    Gurgaon 0124-2576060,2578060,2570060
    Hubli IVRS: 0836-1251 or 0836 -2255073 Phone Number: 0836-2264333, 2264233
    Howrah 033-2637-4387
    Hyderabad IVRS: 040 -1251 or 040-23437997 Phone Number- 040-23420730, 23420740, and 23420761
    Indore IVRS : 0731-1251 Phone Number: 0731-2533523
    Jabalpur 1251 or 0761-2407283
    Jaipur 1251 or 0141-2702845
    Jalandhar IVRS: 0181-1251 or 0181-2480918 Phone Number: 0181-2480967
    Jamshedpur IVRS : 0657-1251 or 0657-2320600 Phone Number: 0657-2443228, 0657- 2443229
    Jammu IVRS: 0191 -1251 or 0191-2479717 Phone Number: 0191-2479791
    Jodhpur IVRS: 0291-1251 or 0291-2620079, Phone Number: 0291-2657117 or 0291-2635076
    Kanpur 1251 or 0512-2307443
    Karnal IVRS: 1251 Phone Number: 0184-2266024, 0184-2208400
    Kolkata IVRS: 033-1251 or 033-22545454 Phone Number: 033-22124172 or 033-22124176
    Kolkata(S) 033-2337-0642
    Kolkata – II 033 2419-847
    Kottayam Info Centre: 04812307422 Help Desk: 0481 2307411
    Kozhikode IVRS: 0495-2726006 Phone Number: 0495-2725583
    Lucknow 1251 or 0522-2614782
    Ludhiana 1251 or 0161-2424074
    Madurai 1251 or 0452-2370361
    Mangalore IVRS: 0824-1251 , 0824-2411655 Phone Number: 0824 -2426255
    Mumbai – I IVRS: 022-1251 or 022-26766221 Phone Number: 022-26788943
    Mumbai – II 022-27725968/022-27723592
    Mumbai – III 022-28912605/022-28913760
    Mumbai – IV 022-28482907
    Muzaffarpur IVRS: 0621-2271083 Phone Number: 0621-2281023
    Mysore IVRS: 0821-1251 or 0821-2346900 Phone Number: 0821-2341096, 2341099
    Nagpur IVRS: 0712-2454820 Phone Number: 0712-2450083, 0712-2450080
    Nerul 27725968
    Noida IVRS: 0120-2444026, 1251
    Patna IVRS: 0612-1251 or 0612-2201795 Phone Number: 0612-2332033
    Pune IVRS: 020-1251 or 020-25514248 Phone Number: 020-25539790
    Rajpur 1251 or 0771-2210010
    Rajkot IVRS: 0281-1251 or 0281-2570871 Phone Number: 0281-2581318, 2581319, 2483210
    Salem 0427- 2440588
    Secunderabad 040-27820146, 27820136
    Siliguri IVRS: 0353-1251 Phone Number: 0353-2545739
    Surat IVRS: 0261-1251 Phone Number: 0261-2801833, 2770227
    Thane 022-25423226, 25421474
    Tirunelvelli 1251 or 0462-2577070
    Trichy 0431-2741000
    Trivandrum 1251 or 0471-2335222
    Varanasi IVRS: 0542-1251 or 0542-2222412 Phone Number: 0542-2220457
    Vellore 1251 or 0416-2252202
    Vijaywada IVRS: 0866-1251 or 0866-2484803 Phone Number: 0866-2499595/596/597
    Visakhapatnam IVRS: 0891-1251 or 0891-2523473 Phone Number: 0891-2558254, 2513404
    Warangal IVRS: 0870-2544460 Phone Number: 0870-2574034

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