• Postal Life Insurance Customer Guide

    Life Insurance Status
    • Premiums as low as Rs.18/day for sum assured of Rs.1 crore
    • Paperless process available
    • Choose between lump sum and monthly payout options

    Postal Life Insurance is one of the oldest insurance providers in the country. Offered and Guaranteed by the Government of India, this policy offers the highest bonus rates at low and affordable premiums. However, when investing in a policy there are certain important aspects that you must understand.

    Mentioned below is a list of important factors of a PLI policy that you must understand:

    Policy bond

    The policy bond is an essential document that must be preserved throughout the policy term. This document is mandatory in the claims settlement process and therefore, must be kept safely. It is also important to inform your nominee/loved ones about where you have stored the policy bond as they will need it to file claims.

    Policy number

    The policy number refers to a 13-digit unique number assigned to the policyholder. The number is used to identify the policy and must be submitted to the insurer for availing numerous services. The policy number is used during premium payment and even a small mistake in the number may cause problems. Therefore, it is advisable to note down the number somewhere safe.

    Registering contact details

    To register your mobile number and email ID with the policy, you can visit your nearest post office. You will have to submit a written request to update your contact information in the system.

    Generating customer ID

    Postal Life Insurance allows customers to stay updated on their policies on a real-time basis through the customer portal. Generating a customer ID is compulsory to access this benefit. To generate the ID you can register on the portal by filling out important information like policy details and customer details. However, it is important to note that the registration cannot be completed if your email ID and phone number are not linked to the policy.

    Premium payment

    Paying the premiums on time is extremely important to continue your policy. Postal Life Insurance allows you to pay premiums on a yearly, half-yearly, quarterly, or monthly basis. Failure to pay premiums within the stipulated time will result in the lapse of the policy. Therefore, you must make sure to pay the policy premiums on time.

    The payment should be made on the 1st day of the month. PLI allows a grace period till the last day of the policy. Delayed payment of the premium may lead to late fee.

    Premium payment through deduction from pay

    If your premium is deducted from your salary by your employer, it is extremely important to check whether the same is being remitted to PLI on time. Any delay in the payment may cause the policy to lapse. Therefore, it is imperative to check the monthly payslips regularly to ensure the deduction of PLI premiums. If you change your place of work, you can find out the location of the new PLI office and inform the old PLI office about the change.

    How and where to pay the premium

    Postal Life Insurance offers a customer-centric approach and hence, offers both online and offline methods of premium payment. You can pay the premiums from PLI’s customer portal or visit your nearest post office to make the payment.

    Updating address

    Keeping your contact details updated with the policy is extremely important. Your phone number and email address are used to send you the policy details and other notifications whereas your address is another important mode of correspondence where the maturity benefit cheque is sent. If you change your address, it is very important to notify the PLI office of the same. If you do not update the address, the cheque may not even reach you.


    Having a nominee is of utmost importance in a life insurance policy. In many instances, the insurers are not able to settle the claim quickly due to the absence of a nominee in the policy. A nominee is usually the spouse, children, or any close relative who receives the death benefit. If you already have a nominee in the policy, make sure that the details of the nominee are error-free. You can make or change the nomination at any point in the policy period. If the nominee is a minor, you must also provide details of the guardian who will receive the amount on behalf of the nominee.

    Policy lapse

    Failure in paying the due policy premiums on time will result in the lapse of the policy. If the policy is less than 3 years old, the policy will lapse if 6 premiums are not paid. For policies that are over 3 years old, the policy will lapse after 12 premiums are left unpaid.

    Reinstatement of policy

    You can reinstate a discontinued policy if:

    • The policy has completed 3 years and 12 months’ premium payments are pending
    • The policy has not completed 3 years and 6 months’ premium payments are pending

    You can reinstate the policy by paying the arrears with the interest specified by the Department of Posts. You must inform the Chief Postmaster General about the same with a certificate of continued good health signed by you. You will also have to submit a certificate from your employer stating that you have not taken any medical leaves in that period.


    You can avail a loan facility against the policy if the plan is over 3 years old and has acquired a minimum surrender value of Rs.1,000.


    You can reach out to PLI by calling on their toll free numbers 1800 180 5232/155232 for any enquiry pertaining to Postal Life Insurance or Rural Postal Life Insurance.


    If you are dissatisfied with the services provided by PLI or with any aspect of the policy, you can file a grievance in the following ways:

    • By personally visiting your nearest post office
    • By calling on their toll free number
    • By writing to or mailing them your complaint
    • By filling this form online- http://ccc.cept.gov.in/complaintregistration.aspx

    Survival benefits

    Check your policy schedule to see if you have any periodic claim payments due. If there are any payments due, it is important to keep a note of the dates. In case you do not receive the payment on the specific date, you can get in touch with the post office regarding the same.

    The content on this website is meant only for general information purpose and does not and shall not be construed as any solicitation, procurement, display, aggregation, marketing or advertisement of insurance products. BankBazaarInsurance is not an insurance intermediary and hence does not endorse or solicit any such products. The information on this website is derived from publicly available sources and BankBazaarInsurance cannot verify or confirm the genuineness, truth, veracity or authenticity of this information.

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.