• How to Check SBI Life Policy Status?

    Life Insurance
    • Premiums as low as Rs.17/day for sum assured of Rs.1 crore*
    • Claim up to Rs. 1,50,000 deduction under section 80C**
    • Choose between annual and monthly premium payment options

    SBI Life Insurance is one of the most famous and reputed insurance companies in India. It is known to provide a large range of insurance products, catering to the various needs of its customers. SBI Life Insurance, just like other insurance companies in India, has understood the importance of using the power of the internet to not only sell more products but also make it easy for its customers to conduct business with them and manage their policies in a convenient manner. We will look at some of the ways through which you can check the status of your policy.

    If you are an existing customer

    You will have to follow the steps given below if you are an existing customer and want to check the status of your policy:

    • Visit the official website of SBI Life Insurance.
    • On the top right-hand side of the page, click on ‘Login’.
    • Under ‘Login’, click on ‘Customer’. You will be directed to a separate page.
    • Enter your Login ID and password, followed by a Captcha for security purposes. Click on ‘Login’, and you will then enter the login portal where you can manage your policy.

    If you are a new customer

    If you are a new customer, you will have to register by creating a profile. You can follow the steps given below:

    • Visit the official website of SBI Life Insurance.
    • On the top right-hand side of the page, click on ‘Login’.
    • Under ‘Login’, click on ‘Customer’. You will be directed to a separate page.
    • Click on ‘New User’.
    • You will then have to enter your Policy Number, Customer ID, Email ID, and Date of Birth. Click on the ‘Submit’ button. You will then have to create a password, after which you can log in to the portal.

    If you forget your user ID or password

    There can be times when you may not remember your user ID or password. You do not have to worry as you can easily retrieve your user ID or create a new password by following the steps given below:

    If you forget your user ID

    • Visit the official website of SBI Life Insurance.
    • On the top right-hand side of the page, click on ‘Login’.
    • Under ‘Login’, click on ‘Customer’. You will be directed to a separate page.
    • Click on ‘Forgot Login Name?’.
    • You will be directed to a separate page.
    • Enter your Policy Number and date of birth. Click on the ‘Submit’ button.

    If you forget your password

    Follow the steps given below if you forget your password:

    • Visit the official website of SBI Life Insurance.
    • On the top right-hand side of the page, click on ‘Login’.
    • Under ‘Login’, click on ‘Customer’. You will be directed to a separate page.
    • Click on ‘Forgot Password’. You will be directed to a separate page.
    • Enter your ‘Login name’. Click on the ‘Submit’ button.
    • You will then be sent a link to your registered email ID. Click on the link by logging in to your email account. You can then create a new password and then log in to your portal.

    If you are a group customer

    If you are a member of a group insurance policy or a master policyholder, you can check the status of your policy by following the steps given below:

    • Visit the official website of SBI Life Insurance.
    • On the top right-hand side of the page, click on ‘Login’.
    • Under ‘Login’, click on ‘Group Customer’. You will be directed to a separate page.
    • Click on ‘Select Product’.
    • You will then have to enter other details which is your ‘Account Number’ or ‘Loan Account Number’, followed by the date of the birth of the life assured. You will have to enter the text given in the image in a box and click on the ‘Submit’ button. You will then enter the portal where you can then take care of the group insurance policy.

    Alternative ways to check the status of your policy

    There are other ways through which you can check the status of your policy:

    RIA - Real Intelligence Assistant facility

    Real Intelligence Assistant also known as ‘RIA’ is a chatbot service provided by SBI Life Insurance Company. You can follow the steps given below in order to avail this facility:

    • Visit the official website of SBI Life Insurance.
    • You will find ‘May I Help You’ option with a chatbot icon on the page. Click on it.
    • Type your query in the message box and the chatbot will help you with your queries.

    Other facilities

    • You can call the toll-free number 1800-22-9090 from 09:00 a.m. to 09:00 p.m. in case of any query.
    • You can also use the ‘Request a Call Back’ facility in case of any query. Visit the official website of the insurance company and under ‘Reach Out to Us’ click on ‘Request a Call Back’. You will have to select whether you are an existing or a new customer and then enter the type of query, followed by your mobile number, email ID, state and city in which you reside. Enter the Captcha for verification purposes and tick the box which states that you authorise the insurance company to contact you and send you email and SMS related to your query. Click on the ‘Submit’ button.
    • You can also locate the nearest branch which is available under the ‘Reach Out To Us’ section. Just select the state and the city, and you can find the nearest SBI Life Insurance branch near you.
    • You can also send a mail to the email ID info@sbilife.co.in in case of any query.
    • You can send your query by post to the address given below:

    SBI Life Insurance Co. Ltd,

    Natraj, M.V. Road & Western Express Highway Junction,

    Andheri (East),

    Mumbai - 400 069.

    SMS Service

    You can use the SMS service, where you can get your queries addressed. All you have to do is send a message in a predetermined format to 56161 or 9250001848. The services along with its formats are given below:

    Services Format
    Fund Value FV  (Policy Number)
    Fund switch transaction details SWTR  (Policy Number)
    Policy status POLSTATUS (Policy Number)
    Renewal details RENDET  (Policy Number)
    Policy dispatch details NEWPOL  (Policy Number)
    Email ID MYEMAIL  (Policy Number)  << New Email id >>
    PAN PAN (Policy Number) << PAN number >>

    Thus, it is extremely easy to check the status of your SBI Life Insurance Policy. The whole process is extremely user-friendly and hassle-free in nature. All you need is a secure internet connection and a smartphone or a laptop and you can check the status of your policy whenever you want, wherever you want.

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