Universal Sompo General Insurance Company is a leading name in the insurance sector and provides services in health, travel and, home insurance, apart from car insurance services. The company has many as 113 branches and 17 zonal offices in India.
Insurance Online from Universal Sompo Car Insurance
Number of discounts- Universal Sompo offers a wide range of attractive discounts. Those who choose a higher voluntary excess amount are eligible for a discount and a special concession is also provided for vehicles that are designed for handicapped people. Apart from this, discounts are also provided for those with approved anti-theft devices installed.
Easy purchase & renewal - The car insurance policy can be purchased and renewed online in a matter of minutes. Log on to the Universal Sompo General Insurance home page and click on the ‘Buy’ or ‘Renew Option’.
Hassle-free claim settlement - Claims are settled in a speedy and efficient manner, making it easier for customers to avail cashless claim services and claim reimbursements. Making a claim is also a simple process and can be made online or through their toll-free number.
24/7 customer support -With toll-free numbers active round the clock, customers can reach out to the customer support team for any policy related queries at any time. Customer care executives work closely with policyholders to help initiate a cashless claim, purchase and renew policies and claim reimbursements.
Wide range of add-ons - Universal Sompo offers a wide range of add-on options that can enhance the value of the car insurance policy and give it an edge over other policies. Some of the add-ons options include zero depreciation, engine protect, roadside assistance, key protect etc.
Cashless claim services - The wide network of network garages across the country, provides customers the facility of availing direct repair services without any inconvenience.
Easy Steps To Apply for Universal Sompo Car Insurance Online
Log on to the Universal Sompo General Insurance website and choose the ‘Buy’ option on their website
Fill in basic personal details and car related information
An insurance quote will be provided based on the data that has been filled out
Online payment can be made through the website
Contact the customer care if there are any issues faced during the application process
Why Universal Sompo
Easy claim settlement
Add-ons under Universal Sompo Car Insurance
The following are the add-ons available under Universal Sompo-
No depreciation- The insurance company will take the burden of the cost of depreciation of the vehicle. Therefore, there will be no loss incurred due to the depreciation of the car parts over the course of time.
Invoice cover- This will cover the difference in amount between the sum assured and the actual invoice price of the vehicle. This is not applicable to obsolete models and car parts that are not insured will not be covered under this option.
Daily allowance- A daily cash allowance will be offered to the policyholder in case of an accident, fire or unfortunate event. Allowance will be provided to cover the cost of transportation when the vehicle is undergoing repairs at an empanelled network garage.
Hospitalization cover- Costs incurred toward hospitalization for treatment of injuries sustained during a road accident while travelling in the insured car. This can be availed by all members of the family that have been insured under the policy.
Key protect- In case the key of the vehicle in question is lost or damaged, this add-on will cover the cost of repair and replacement. This also includes the lock set of the car.
Roadside assistance- In case of a sudden breakdown or an accident, emergency assistance services will be provided at the spot of the accident. The services provided include towing assistance, on-spot repair, tyre change, fuel delivery, key replacement, cab and accommodation services.
Consumables cover- This add-on offers protection to consumables parts in the car such as tyres, gaskets, sealants, filters, battery ater, bearings, ac gas, clips, oils, lubricants, grease, coolants, washers, grease, nuts, bolts, etc.
Towing facility- Towing services can be availed to the nearest network accident from the spot of the accident, fire, theft, etc. To seek this service, the policyholder needs to seek approval from the insurance provider.
Lock cover- Universal Sompo offers hydrostatic lock cover, which is an add-on that covers the cost of repair and replacement of engine parts if the damage has been caused due to the seepage of water.
Engine protect- In case any damage is caused to the engine and its parts due to water seepage or leakage of lubricating oil, the cost of repair and replacement will be covered under this option.
NCB protect- Even if more than 2 claims are made during the tenure of the policy, the no claim bonus discount will remain protected under this cover option.
Inclusion & Exclusion under Universal Sompo
Loss or damage caused due to:
Fire, explosion & self-ignition
Natural calamities such as floods, storms, landslides, earthquakes, rockslides, hurricanes, lightning
When the policyholder uses the vehicle contrary to mandated instructions
Loss due to theft, robbery, and other manmade calamities such as strike, riots, terrorist activities, accidental external damage
Accident due to intoxication
Damage caused due to travel by road, air, elevator, inland waterway
Damage due to own negligence
Third-party liability in cases of injury, death or damage
Mechanical or electrical breakdown
Personal accident cover
Loss due to nuclear risks
War related risks
Loss of accessories by theft
If used/driven outside geographical area
Insured Declared Value - Universal Sompo Car Insurance
The Insured Declared Value (IDV) is determined at the time of purchase of the vehicle after taking into consideration certain parameters
The factors that determine the IDV of a vehicle include the make/brand of the car and the manufacturer’s listing price, apart from other factors
In case of vehicles that are more than 5 years old the IDV is determined based on an understanding between the insurance company and the insurer. Below is the sample of how IDV is calculated:
Age of vehicle
% of depreciation
Not exceeding 6 months
Exceeding 6 months but not exceeding 1 year
Exceeding 1 year but not exceeding 2 years
Exceeding 2 years but not exceeding 3 years
Exceeding 3 years but not exceeding 4 years
Exceeding 4 years but not exceeding 5 years
Universal Sompo Cashless Garages
Universal Sompo has a wide network of cashless network garages where customers can directly avail services without any hassles. The company has a presence across the country and it is very easy for the customer to locate the nearest garage through their website.
Claim Process for Universal Sompo
The claim process for Universal Sompo is easy and can be made online or through the toll-free number. Both cashless claims and reimbursement claims can be made online by following a few simple steps. It is necessary to keep all documents in hand before applying for a claim. In case of an accident, theft or third-party injury, it is a must to file an FIR.
Cashless Claim Process for Universal Sompo
Let's understand how to make a cashless claim:
Inform the insurance provider
Get the car towed from the spot of the accident to the nearest network garage
Services will be provided at the concerned network garage and payment will made by the insurance company to the concerned garage
Reimbursement Claim Process Universal Sompo
Let’s understand how to make a reimbursement claim:
Keep all bills and invoices ready
Fill in the duly signed claim form
Inform the insurance provider and submit the form along with the required documents
The claim should be processed within 7 working days
I did not gone for a claim with Universal Sompo, I have chosen the mainly for lower premium. It is a third party insurance. The policy period is one year. I have made the premium through online. I have received the soft copy and not got the hard copy yet. It is not easy to talk with the customer service and there is no option for Telugu language mostly they prefer to talk in Hindi. They should have an option for other language.
I bought a new car so the insurance was offered with Universal Sompo by the showroom. I have not compared with the others. They have sent the insurance papers on time. This policy covers bumper to bumper and zero dep. I have purchased Maruti car, and they have given one year policy.
I have not faced any issues with Univeral Sompo hence i have not contacted their customer care service also. They have offered me a IDV value of Rs. 4 lakhs the only company which provides more IDV value hence i have chosen the policy. They have offered me a higher premium amount for higher IDV value. I made a premium amount of Rs. 6800. I have not taken the bumper to bumper facility.
I didn't face any claim with Universal Sompo, last time I chosen this insurance company because of the premium value. But this time the premium was higher, that is reason I went Bharti axa. I am a old customer of Universal sompo, but they have not give some discount or offers.
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Reviewed on Oct 19, 2018
Compared to other things, price came to my budget, Universal Sompo process was also completed on time through online. I didn't interacted with the customer service but they gave me best idv value for Tata Indica car. The insurer gave almost cover for the vehicle.
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Reviewed on Oct 11, 2018
The coverage amount and the support of the customer i have selected this company for my car insurance. I have made a payment of Rs. 13000. I have got the benefit of bumper to bumper. I have received the coverage amount of Rs. 3 lakhs and above. I am yet to interact with their customer service team.
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Reviewed on Oct 08, 2018
I have previously purchased the car insurance with Universal Sompo General Insurance where i have used for 1 year with no claim experience also the premium is satisfactory to me added on that they provided the coverage for zero depreciation.
So far i had no claim experience in universal Sompo. I haven't receive a call from the customer care service after purchasing the policy. There is no conversation regarding the satisfaction of the customer. I have used the policy last year. I have no idea about the premium amount. They have provided me a satisfied IDV value. That was a Zero Depreciation car insurance policy.
I have taken my car policy from UNIVERSAL SOMPO GENERAL INSURANCE where i have submitted the documents through online. Once my payment got deducted and i did not got refunded so i have contacted the customer service after the follow up i got refund. I am not satisfied with this policy.
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SUNEEL KUMAR ATREYA
, new delhi
Reviewed on Aug 17, 2018
The reason behind taking my car insurance from the UNIVERSAL SOMPO GENERAL INSURANCE is that because of the price and also for the features is very good and it is satisfactory. The policy coverage i am not aware but the documentation done on line.
The process with Universal Sompo was also good for the two wheeler insurance policy. The customer services are good as I received the policy documents on time. The only reason I switched over is because they were too costly in the premium amount.
Universal Sompo general insurance is good in their services and process. I have taken my car insurance from them. They provide a good IDV and the premium is also good. There are other benefits are good and in all it has been a smooth experience.
Experience is good. I had no claim experience with my car insurance. Customer service i have not yet contacted regarding the any of the quires. Policy coverage i have no idea. I have got my insurance for my old card. Apart from all everything is good and best in my insurance.
Universal Sompo General insurance was also good, but I felt the premium was higher hence I didn't go for the renewal. Last time when I had car insurance with Universal Sompo, they gave me complete protection for my vehicle but I didn't go for the renewal because of higher cost.
I have a car insurance policy taken from Universal Sompo. I am happy with the policy and satisfied with it. My final premium is around Rs 14,442 and Idv is around Rs. 3,24,900. I found the premium to be fine as compared to others, their processing was done on time and the customer service was also good.
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ANANTHAKRISHNAN V K
Reviewed on Feb 20, 2018
I was attracted by the premium provided by Universal Sompo and I had taken that car insurance. The customer services are good and I received the hard copy and the soft copy within a week. The coverage is also okay. There are the other features as well like the road side assistance.
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